Lakshmi Vinod
Kochi,KL
Summary
Service-focused Manager with superb background in logistics management and hospitality operations. Highly skilled at efficiency management, cost reduction and performance maximization. Stellar problem-solving and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Transportation Manager
MADHU ROADLINES
01.2020 - 06.2024
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Planned and supervised end-to-end shipments, ensuring timely delivery.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Maintain organized records of vehicles, schedules and orders.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
Restaurant Manager
LA CALDERA Charcoal Grill Restaurant & Bar
12.2019 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted the brand in the local community through word-of-mouth and restaurant events.
- Planned and developed the overall restaurant marketing strategy.
- Ensured that all restaurant-related paperwork (e.g., taxes, permits, and licenses) adheres to the laws and regulations that apply and are up to date.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
FAIR ESPRESSO
08.2017 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food and Beverage Attendant
BEYOND INDIA
10.2014 - 03.2017
- Customer Service with Food and Beverage Handling
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments and provided receipts to establish proof of transaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Engaged in suggestive selling and other sales techniques.
Front Office Trainee
37TH CRESCENT HOTEL
12.2012 - 12.2013
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.
- Upheld strict confidentiality of sensitive guest information as required by company policies and data protection regulations.
- Streamlined check-in and check-out processes for increased efficiency and reduced waiting times for guests.
- Ensured smooth communication between front office staff and other departments, fostering a collaborative work environment.
- Balanced daily cash drawer accurately at the end of each shift, minimizing discrepancies in financial reporting.
- Performed administrative tasks such as filing paperwork, updating databases, and organizing documentation for easy access by team members.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Assisted in training new hires, ensuring they were well-equipped to handle front office tasks and responsibilities.
- Coordinated with maintenance staff to address any facility issues promptly, ensuring minimal disruption to guests'' experiences.
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
HR GENERALIST(Analyst)
DELOITTE SUPPORT SERVICES
07.2011 - 11.2012
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Developed and monitored employee recognition programs.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Queried databases for information needed for report processing.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Master of Professional Accounting & Finance - Accounting And Finance
University of South Australia
Adelaide09.2017
MBA - Human Resources And Marketing
Asan Memorial Institute of Management
Chennai, India01.2011
Bachelor of Arts - English And Communication Skills
Ethiraj College
Chennai, India01.2009
Higher Secondary Education - Commerce
Assembly of God Church School
Ukhra, India04.2006
Secondary Education - Science
Assembly of God Church School
Ukhra, India04.2004
Skills
Internal loss prevention
Carrier Selection
Warehouse Operations
Continuous Improvement
Route Optimization
Vendor Management
Policy Development
Cost Control
Team Management
Critical Thinking
Inventory control and record keeping
Customer Engagement
Staff Management
Operations Management
Regulatory Compliance
Team Leadership
Work Planning and Prioritization
Payroll Administration
Strategic Planning
Budget Administration
Tel
+918138888967
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
References
Available on request
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Bengali
Upper intermediate (B2)
Tamil
Intermediate (B1)
Accomplishments
- Achieved positive results through effectively helping with Cost Control strategies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsCareer advancementQuote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Software
POS System
MYOB
XERO Accounting
Interests
Reading
Travelling
Craft & Creative
Timeline
Transportation Manager
MADHU ROADLINES
01.2020 - 06.2024
Restaurant Manager
LA CALDERA Charcoal Grill Restaurant & Bar
12.2019 - 01.2020
Restaurant Manager
FAIR ESPRESSO
08.2017 - 09.2019
Food and Beverage Attendant
BEYOND INDIA
10.2014 - 03.2017
Front Office Trainee
37TH CRESCENT HOTEL
12.2012 - 12.2013
HR GENERALIST(Analyst)
DELOITTE SUPPORT SERVICES
07.2011 - 11.2012
Master of Professional Accounting & Finance - Accounting And Finance
University of South Australia
MBA - Human Resources And Marketing
Asan Memorial Institute of Management
Bachelor of Arts - English And Communication Skills
Ethiraj College
Higher Secondary Education - Commerce
Assembly of God Church School
Secondary Education - Science
Assembly of God Church School
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