Lakshmi Durga Kaluri
Summary
Operations professional with three years of hands-on experience in testing and fraud prevention across multiple organizations. Currently at Adecco Pvt Ltd (client: Uber), specializing in email testing and team training. Previously managed brand enrollments at Amazon and sourced candidates as a Junior OPT Recruiter, earning recognition as a Top Performer. Committed to operational excellence and continuous improvement.
Overview
4
4
years of professional experience
Work History
Operations Associate
ADECCO PVT LTD
03.2024 - Current
- Communication Testing & QA: Conducted comprehensive testing of email communications, correcting content, location, and timing errors. Ensured consistent email rendering and adherence to branding guidelines.
- Technical Issue Resolution: Diagnosed and resolved HTML and infrastructure issues in emails using Utask loader, facilitating effective task management and error reporting.
- Push Notifications Testing: Verified the accuracy and delivery of push notifications across mobile applications using Kobiton.
- Training & Team Development: Trained new team members and developed training materials, while organizing monthly team-building events ("Fun Fridays") to boost engagement and morale.
- Subject Matter Expert & Quality Auditor: Promoted to Subject Matter Expert, responsible for auditing the team's daily work to ensure compliance with best practices and high-quality standards.
- Achievements: Enhanced email accuracy, significantly reducing client-reported issues, and improved team cohesion through engaging activities.
- Skills: Email & HTML Testing, Error Detection, Campaign Management, Training & Development, Team Engagement.
Business Operations Specialist, Brand Registry Program
AMAZON DEVELOPMENT CENTRE PVT LTD
11.2021 - 10.2022
- Enrolled high-grossing brands on global Amazon platforms, facilitating their onboarding and resolving listing, infringement, and product rating issues
- Collaborated with stakeholders to ensure the accuracy of onboarded brand data, including reporting on new enrollments and maintaining existing Brand Registry information
- Managed the ticket queue by allocating tasks, tracking high-priority cases in real time, and responding to stakeholder queries via email
- Updated audit SOPs, conducted quality audits, and streamlined quality processes for various programs in the brands space using SharePoint trackers and email workflows
- Provided mentorship to newly hired associates and colleagues from multiple teams, helping them better understand processes and improve their performance.
Jr OPT Recruiter
INSPIRIX TECHNOLOGIES
01.2021 - 10.2021
- Recruitment Process
- IT Staffing Industry
- Q1, Collaborated with bench sales and OPT teams
- Demonstrated strong skills in recruitment processes, communication, and client satisfaction
- Managed OPT (EAD) consultants and sourced H1B/GC/Citizen/EAD candidates for various positions
- Maintained and updated the database, identified in-demand technologies, and connected with potential candidates through job portals and software companies
- Built partnerships with current consultants and other firms to source technical talent
- Recognized as a Top Performer by senior management.
Education
Bachelor of Technology - Computer Science and Engineering
Lendi Institute of Engineering And Technology
Vizianagaram, India2020
XII -
Sri Chaitanya Junior Colleges
2016
X -
State, Bhashyam Public Schools
2014
Skills
Technical Skills:
- Languages – C, C, Java, Python
- Databases – MySQL
- Web Technologies – HTML
- Operating Systems - Windows XP/7/8/10, Linux
- Others – MS Office 2007/2013
Interpersonal Skills:
- Avid reader and writer
- Quick learner with strong comprehension abilities
- Adaptable to changing situations
- Eager to learn new technologies
- Excellent communication skills
Career objective
To gain a creative and difficult role in an organization that provides me with an opportunity for self-improvement while allowing me to contribute to the organization's symbolic growth with my talents and expertise.
Languages
- English: Fluent [Received GETS Higher language certificate with a score of 88/100 in all four modules [Reading, Speaking, Listening, Writing]
- Indian Hindi: Fluent [Second Language]
- Telugu: Fluent [Native Language]
Declaration
“ I hereby declare that the above particulars of information stated are true, correct and complete to the best of my belief and knowledge.”
Kaluri Lakshmi Durga.
Timeline
Operations Associate
ADECCO PVT LTD
03.2024 - Current
Business Operations Specialist, Brand Registry Program
AMAZON DEVELOPMENT CENTRE PVT LTD
11.2021 - 10.2022
Jr OPT Recruiter
INSPIRIX TECHNOLOGIES
01.2021 - 10.2021
Bachelor of Technology - Computer Science and Engineering
Lendi Institute of Engineering And Technology
XII -
Sri Chaitanya Junior Colleges
X -
State, Bhashyam Public Schools
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