Lakshmi I G
Bangalore
Summary
Accomplished Scrum Master with 17 years of experience, including 6 years in Agile transformations and leading cross-functional teams. Expertise in facilitating Agile ceremonies, managing dependencies, and driving continuous improvement. Skilled in Jira, Confluence, and Azure DevOps to optimize workflows. Committed to enhancing team performance and delivering high-quality products through effective coaching and Agile framework implementation.
Overview
18
18
years of professional experience
9
9
Certifications
Work History
Scrum Master
ThinkBridge
Bengaluru
12.2022 - Current
- Actively participated in SAFe ART (Agile Release Train) events including PI Planning, System Demos, coach sync/ scrum of scrum, and Inspect & Adapt workshops to ensure alignment across teams.
- Facilitated PI Planning activities for the team, helping align objectives, dependencies, and delivery timelines with ART-level goals.
- Facilitated all core ceremonies across the team including Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives across cross-functional distributed teams.
- Collaborated closely with RTE (Release Train Engineer), Product Management, and other Scrum Masters to identify cross-team dependencies and remove impediments.
- Facilitated Agile ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives for two Scrum teams delivering mission-critical healthcare solutions.
- Collaborated closely with Product Owners to manage and prioritize the product backlog, ensuring user stories were clear, actionable, and aligned with business value.
- Exposure to Banking, Insurance, Storage, Logistics & Telecom domains.
- Coached team members and new joiners on the Agile mind set, Scrum principles, and continuous delivery practices, fostering higher team maturity and self-organization.
- Leveraged Agile metrics such as velocity, burndown charts, and cumulative flow diagrams to track progress, identify bottlenecks, and enable data-driven continuous improvement.
- Supported DevOps integration efforts, improving CI/CD pipeline efficiency by reducing build times by 25% and deployment rollbacks by 10%.
Scrum Master
BootLabs
Bengaluru
05.2022 - 12.2022
- Facilitated all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) for a DevOps team of 8–10.
- Collaborated closely with Product Owners to manage and prioritize the product backlog, ensuring user stories were clear, actionable, and aligned with business value.
- Coached team on Agile best practices, improving collaboration and reducing cycle time.
- Promoted DevOps culture by encouraging automation, continuous feedback, and shift-left testing practices.
- Supported implementation of Infrastructure as Code (IaC) and automated deployments using CI/CD pipelines.
Associate Tech Services Specialist / Scrum Master
Tech Mahindra
01.2017 - 04.2017
- Worked as a Scrum Master for 2 yrs for Telecom client Optus. Facilitated all core Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint reviews, Retrospectives) for two Agile teams, improving ceremony effectiveness by 30%.
Technical Services Specialist
IBM
09.2015 - 12.2016
- Worked as a Middleware Admin managing enterprise applications on Oracle WebLogic Application Server, ensuring high availability, performance, and stability of production and non-production environments for logistics client APMM (Moller Maersk).
- Supported incident management change management, root cause analysis (RCA), and ensured SLA compliance in production support.
- Performed server health checks, log analysis, and troubleshooting of application/server issues, reducing downtime by ~20% & deployed the java applications on the server using Weblogic Console.
IT Operations Analyst
Accenture
12.2010 - 09.2015
- Strong experience in ITIL, incident management, release management, environment management & production support.
- Worked as a Middleware Admin managing enterprise applications on IBM Websphere Application Server & provided test environment support for client Bank of America.
- Worked on Defects logged by testers & resolved the Environment issues.
- Provided Production Support for client State Farm & Travelers insurance, enabling delivery of policy and claims platform enhancements.
Project Engineer
Wipro Technologies
09.2008 - 08.2010
- Administered L1 Storage SAN for client EMC2, ensuring system reliability and performance.
- Collaborated with onsite customer engineers to troubleshoot and resolve issues on Symmetrix storage boxes, facilitating efficient service request management.
Education
BCA -
Bangalore university
01-2008
Skills
- Agile Frameworks (Scrum SAFe Kanban)
- Scrum ceremonies facilitation
- Agile Coaching & Mentoring
- Project Management & Agile Tools: JIRA, JIRA Align, Azure DevOps, Confluence, Trello, Miro, Mural, TDD, BDD
- Planning & Estimation Tools: Planning Poker (online)
- Metrics & Dashboards: Jira Dashboards
- DevOps & CI/CD: Jenkins, GitHub, GitLab, Bitbucket CI/CD
- Collaboration: MS Teams, Zoom, Slack, Google Meet, Skype for Business
- Retrospective and Feedback Tools: TeamRetro, EasyRetro, Miro
- Documentation and reporting
Certification
Certified Scrum Master (CSM) (Scrum Alliance)
Awards & Honours
Received Propel award from Accenture for value added contribution, Received Individual Contributor award from Bank Of America project, Received multiple Defect Buster awards from Bank Of America project
Timeline
Scrum Master
ThinkBridge
12.2022 - Current
Scrum Master
BootLabs
05.2022 - 12.2022
Associate Tech Services Specialist / Scrum Master
Tech Mahindra
01.2017 - 04.2017
Technical Services Specialist
IBM
09.2015 - 12.2016
IT Operations Analyst
Accenture
12.2010 - 09.2015
Project Engineer
Wipro Technologies
09.2008 - 08.2010
BCA -
Bangalore university