Lakshmikanth Subramoniam

Accomplished Instrumentation Quality Engineer with a proven track record at Forbes Marshall India, adept in Vendor Management and Customer Servicing. Spearheaded quality control initiatives, achieving 100% satisfaction ratings through innovative process improvements and effective team management. Skilled in ISO 9000 standards and project requirement evaluation, consistently exceeding targets with a focus on excellence and client relationship enhancement.

• English
• Hindi
• Telugu

Date of Birth: 03/14/76

• Forbes Marshall India (Pvt) Ltd, Pune, Instrumentation Quality Engineer, 12/01/14, Present, IMS Document preparation, IMS internal Auditor, Vendor Development, Vendor Management, Inward quality inspection, In process quality inspection, Final quality inspection, Worked in the pilot batch of complaints queue under correspondence section (specifically designed to handle irate customers and resolve their issues on priority basis either directly by us or escalating it to Management Team), Pivotal in streamlining processes through means such as providing innovative ideas and measures to avoid repeated Vendor follow-ups, Provided high quality services to customers and consistently rated 100% by Quality Team, Successfully achieved targets on a daily basis
• Forbes Marshall India (Pvt) Ltd, Bangalore, Customer Support Engineer, 02/01/03, 12/01/14, Handling customers for Design implementation, logic design and documentation Gained exposure in MICROCON DCS., Visiting clients and solving their Technical /Commercial queries and problems., Maintaining the Imprest stock for necessary field support activities., Repair and service of products and Documentation of the above activities., Maintaining healthy relationship with clients for future business., Enhancing and educating the client about the Products and maintenance requirements for the product., Successfully achieved targets on a daily basis, Provided high quality services to customers and resolution of client complaints
• Thermal Systems Pvt Ltd, Instrumentation Engineer, 10/01/98, 10/01/02, Handling design and development activities for P&I Diagram implementation, logic design & documentation., Successfully handled the commissioning of AC / DC Drives (ABB / Siemens)., Actively involved in TPM (Total Productive Maintenance), SGA (Small Group Activities), ISO Audits, Safety Audits etc., Successfully achieved targets on a daily basis., Provided high quality services to customers.