Lakshmi Manohar

Role – Consultant | Project Ownership | Data Analyst | Functional Testing | Solution Analyst | Project development| SME

• End-to-End client ownership of platinum clients like Paypal,Bose and Reckitt Benckiser(RB) and project ownership of different migration tasks.
• Managed difficult clients by successfully diffusing tense situations and maintaining a high level of professionalism at all times.
• Served as the primary contact for client service teams for several different change request implementation process
• Worked as subject matter expert (SME) in Google SA360 Conversion data upload process and portfolio ead support for different migration tasks.
• Conducted presentations and sessions on different topics for the team members.
• Learned python and shell scripting utilized that skill set for automating various manual tasks associated with client migrations, reducing overall project timelines by an average of 30%.
• Responsible for mentoring and training team members about the product and guiding the analyst to drive client calls
• Attends weekly client calls and drive the clients calls to understand requirements, providing the right solutions
• Make configuration changes in the application for ETL, perform exhaustive QA on raw data to ensure clean and structured data for processing and transform the data in accordance with the business requirements of the client.
• Researched and resolved data discrepancies with troubleshooting teams.
• Efficiently identified potential risks and issues early on in projects, mitigating any negative impacts by conducting different data analysis and timely communicated it to different stakeholders which further helped in multiple client renewals.
• Authored internal technical documents detailing best practices of different products along with its features and functionalities.
• Utilized excellent listening,data analysis and communication skills.
• Formulated plans to make adjustments where needed.
• Brought forth vast expertise in my field.

Role – Consultant | Client ownership | Data Analyst | Solution Analyst |Leadership | Functional Testing

• Responsible for multiple client ownership in US region and end to end timely report delivery.
• Understands each clients business and is able to recommend and drive issue resolution independently.
• Making sure that the client requirements are captured and communicated to the appropriate teams.
• Performing deep dive analysis of the data.
• Researched and resolved data discrepancies with troubleshooting skills.
• Working with product teams and helped fixing the dashboard and product issues
• Ensures prompt and complete ticket responsiveness. Knows where to route tickets and who to consult for resolution.

Role – Consultant | Data Analyst| Functional Testing

• Responsible for client data analysis, taxonomy, and cost analysis under the leadership of the lead consultant.
• Implement and configure the Multi Touch Attribution product suite that ingest digital marketing data from multiple and disparate data sources.
• Updating the Configuration Documents.
• Liaising with the Solution architecture and QA.
• Analyzing the data and finding anomalies.