Lakshmi Narayana Gorthi
Hyderabad
Summary
Dedicated and customer-oriented domestic and international Business professional with 14 years of customer service, sales and administrative experience, excelling at prioritizing and completing multiple tasks simultaneously. Flexible, meticulous and adaptive team player with expertise in customer relationship management, Business Development and Marketing. Dependable and results-oriented self-starter with proactive approach to problem-solving.
Overview
16
16
years of professional experience
Work History
International Sales Manager
Antler Technologies ( Ghost Software Services Pvt.Ltd )
Hyderabad
08.2023 - Current
- Handling Telecaller Team,Identified new potential customers and negotiated business conditions.
- Developed proposals, slides, analysis and oral presentations.Organized trade shows, conferences, meetings, and other events to showcase products internationally.
- Provided ongoing training programs for sales personnel on product features, benefits, pricing structures.
- Negotiated contracts with foreign customers while ensuring compliance with company policy.Provided ongoing training programs for sales personnel on product features, benefits, pricing structures.
- Coached, developed and motivated team to achieve business targets .Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.Communicated with executives and middle management of International accounts via email and phone.
Branch Manager
Khazana Jewellery Pvt Ltd
Hyderabad
11.2022 - 03.2023
- Conduct morning meeting .
- Assign sales targets to the executives, floor managers & Deputy Managers,Motivate the sales teams to finish their respective targets.
- Conduct monthly performance reviews to the Managers
- Business dealings with corporate companies ( Silver & Gold Coins ).
- Co-Ordinate with supply chain management team.
- Customer intervention and handling their queries.
- Supervise Admin Manager activities, Vendor Management & House keeping.
- Plan & Organize monthly BTL activities, Marketing budget, Inventory Management ,Petty cash Management ,Security Management & Pantry Management, Vendor Management & House keeping,Respond to the commercial help desk & H.O mails .
- Prepare MRM ,DSR & APP reports, Maintain Guest house & Godown ,Floor observation. Taking care of Stock audit & Admin audit.
- Maintain store in hygienic environment,Provide excellent service to the customers.
Store Manager/Cluster Manager
PMJ GEMS & JEWELS PVT. LTD
Hyderabad
05.2021 - 10.2022
- Franchise development ( B2B Sales ),Conduct Morning meetings with Store Managers Motivate them to achieve monthly Sales targets,Assign monthly sales targets to the concerned Stores.Make it ensure strictly adhere to follow SOP’s in all stores .Intervention with Franchise ,Handling Operational queries,Co-ordinating with Supply chain management team,Handling Channel Sales Team.
- Regular Store Visits,Co-ordinate with Store teams to resolve customer queries. Plan Monthly & Quarterly bridal exhibitions taking care of other BTL activities. Prepare Yearly & Monthly sales projection & Marketing activities reports,Conduct weekly & Monthly Sales performance reviews with Store Managers.
- Recruitment of Store Managers/Floor Managers,Taking care of Store merchandising,Maintain monthly BTL activities related bills.
- Taking care of Store merchandising ,Inventory Management for the concerned stores.
- Maintain all stores Licenses & Operations data,Co-ordinate with customer service team to send required data to the concerned stores,Respond to the mails from stores & commercial helpdesk. .
Store Manager
Tanishq Jewellers
Kakinada/Hyderabad
09.2018 - 02.2021
- Conduct daily morning Sales meetings with staff
- Assign monthly sales targets to the associates .
- Daily check the status of customer orders, Advance orders,Internal boutique transfer status. Appointing vendors, Stock check from logistics, Assisting stock inward, Clear the customer complaints.
- Plan and Organize BTL activities,Prepare monthly & Daily sales reports, Conduct Monthly work performance reviews to the Floor Manager & Sales officers. LMS power point presentations to the team members. Daily floor observation. .Maintain stock management , respond to the mails from Commercial Help desk. Daily have to do BOD & EOD operations in the system.
Branch Operations Manager
Innovius Overseas Consultants Pvt.Ltd
Hyderabad
12.2010 - 07.2018
- Managing clients .Make tie-ups with the different companies to get their vacancies. Expand the business network B2B Sales.
- Conduct sales meetings motivate team members to reach their targets. Provide Training & Develop the team. Conduct awareness programs in colleges and other Educational Institutions for student admissions.
- Taking Care of client agreements. Handling customer queries. Look after the Office & Facility Management. Building Maintenance Management. General Administration, Vendor Management ,Security Management ,Cost Effectiveness , Take necessary steps from time to time to ensure that the above functions are carried on in the most cost effective way with minimum wastage.
- Make tie-ups with International Universities, Conduct telephone meetings with company HR's regarding to get update the status of candidate profiles.Prepare MIS reports. Achieve Branch monthly targets.Maintain branch business in a profitable manner. Provide excellent service to the customers.
Sales Manager
Max Newyork Life Insurance Company Ltd
Kakinada
01.2010 - 09.2010
- Recruiting Advisors, Preparing weekly and monthly business reports. Motivating the team members to finish their targets. Conducting weekly PRP and monthly G.O meet. Conduct Daily FOD'S with agents, Conducting Awareness programs.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Analyzed business and sales targets using critical problem-solving skills. Taking care of customers policies and providing excellent service to the customers.
Sr.Sales Associate
Marks & Spencer.Ltd
DUBLIN
04.2007 - 05.2009
- Answered customer questions and provided store information.Supported management team to facilitate task completion and meet performance goals.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Promoted sales initiatives to support company brand.
- Reported any discrepancies or errors in pricing or inventory levels to management.Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Maintained an up-to-date knowledge of store promotions, specials, events..Built relationships with customers by providing friendly customer service.
Education
Master of Science - Information Technology
Rajiv Gandhi Institute Of Management & Sciences
Kakinada10.2004
Bachelor of Science - Computer Science
Ideal Degree College
Kakinada04.1999
Skills
- Market Analysis
- Sales Strategies
- Proposal Development
- Market Penetration
- Business Development
- Budget Management
- Operations Management
- Brand Marketing
- Competitor Analysis
- Strategic Planning
- Territory Management
- Cold Calling
- Goal Setting and Achievement
- Staff Training and Development
- Analytical Problem Solver
- Sales Projections
- Inventory Management
- Operational Records Review
- Sales Presentations
- Sales Plan Implementation
- Operating Procedures and Policies
- Team Building and Leadership
Languages
Telugu, English, Hindi
First Language
Timeline
International Sales Manager
Antler Technologies ( Ghost Software Services Pvt.Ltd )
08.2023 - Current
Branch Manager
Khazana Jewellery Pvt Ltd
11.2022 - 03.2023
Store Manager/Cluster Manager
PMJ GEMS & JEWELS PVT. LTD
05.2021 - 10.2022
Store Manager
Tanishq Jewellers
09.2018 - 02.2021
Branch Operations Manager
Innovius Overseas Consultants Pvt.Ltd
12.2010 - 07.2018
Sales Manager
Max Newyork Life Insurance Company Ltd
01.2010 - 09.2010
Sr.Sales Associate
Marks & Spencer.Ltd
04.2007 - 05.2009
Master of Science - Information Technology
Rajiv Gandhi Institute Of Management & Sciences
Bachelor of Science - Computer Science
Ideal Degree College
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