Lakshmi Narayana Inaganti
Tech Lead - IT Infrastructure Services
Bengaluru
Summary
Insightful Information Technology Leader with 24 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
24
24
years of professional experience
7
7
Certificates
Work History
Staff systems and Infrastructure Engineer
Walmart
11.2016 - Current
- Responsible for driving the vision & roadmap, growth strategy, cross functional collaboration and creating the best possible customer experience.
- Built high performing teams for Enterprise Storage, Data Protection & Dev Ops.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Deployed Enterprise monitoring & Alerting solution by integrating with tools Splunk, Spotlight & SNOW - Reduced cost investing on proprietary tools.
- Leveraged DevOps culture and built customized dashboard for single pane of visibility for IT inventory, Capacity management, Monitoring & reporting.
- Increased operational efficiency by implementing automation for routine tasks - auto remediate & close the Incidents in Service Now without manual intervention - Saved time & man hours spending on MTTD & MTTR.
- Implemented automation for Code upgrades integrating with Ansible, Concord & Service Now - Saved time investing on manual process.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Enhanced system security by establishing robust CyberSecurity measures - Access Controls, Vulnerability fixes, Encryption, Immutability, N/W segmentation and intrusion detection measures.
- Developed and executed data protection strategies, including backup and recovery plans, ensuring business continuity, define RTO & RPO and compliance with data privacy regulations
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
- Implemented best practices in change management to minimize disruptions during critical system updates.
- Stayed current with industry trends and emerging technologies to recommend and implement innovative storage and data protection solutions.
- Tech Refresh - Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Managed life cycle replacement of hardware and software.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
- Maintained high availability of services by overseeing regular backups, updates, and patches for all systems.
Network Engineer 4
Juniper Networks
03.2014 - 11.2016
- Responsible for Storage Operations and led the team of 25 members across IDC & US
- Storage SME for NetApp, Hitachi, EMC, SUN ZFS, Pillar, Violin and Nimble Arrays
- Collaborated with application teams to optimize storage allocation
- Built CMDB as a single source of truth information for OnPrem IT Infrastructure & AWS Instances.
- Involved in end-to-end plan, design and execution of Data Centre migration
- Established department goals and Key Performance Indicators (KPIs)
- Demonstrated leadership in all areas of business analysis
- Analyzed various processes & recommended modifications to enhance operational efficiency
- Proactively monitored, diagnosed, troubleshooted, and repaired Storage Systems
- Implemented documentation for critical operational tasks
- Operational Excellence & Continuous Improvement plans
- Deployed Soft NAS in AWS Cloud for the users accessing Apps from AWS cloud
- Increased storage capacity by utilizing data deduplication, compression, and thin provisioning techniques.
- Conducted thorough performance analysis of storage systems, identifying bottlenecks and implementing necessary improvements.
- Collaborated with cross-functional teams to design and implement efficient storage solutions for various projects.
- Maintained up-to-date documentation on storage infrastructure, enabling streamlined communication between teams during projects or incident response situations.
- Trained junior engineers on best practices for managing enterprise storage environments, fostering a culture of continuous improvement within the department.
- Optimized storage performance by implementing effective data management strategies and policies.
Systems Analyst 2
Unisys
09.2008 - 02.2014
- Championed process improvement initiatives, driving continuous enhancements across all aspects of storage architecture design and implementation processes.
- Increased system reliability and reduced downtime with proactive monitoring and maintenance of storage infrastructure.
- Delivered exceptional customer support throughout each project lifecycle, fostering long-term relationships built on trust and satisfaction levels.
- Managed complex migrations to minimize disruptions, successfully transitioning clients to upgraded systems.
- Ensured high-quality performance metrics were consistently met by establishing robust monitoring methods and setting clear expectations for team members.
- Supported heterogeneous storage environment
- Provided Architect design, solution, and technical consulting for SAN / NAS environment
- Proficient on Data deduplication, data replication, data archiving & data migration
- Implemented proactive and preventive measures for storage problems / errors
- Implemented approved, tested, regression planned changes to the storage infrastructure
- Built cooperation throughout the overall delivery channel
- Participated in Service Improvement plans
- Established reporting, escalation, and resolution process
- Reviewed and analyzed key performance statistics
- Planned, designed, and implemented Business Continuity plan and Disaster Recovery strategies
- Actively participated in Disaster Recovery Testing
- Worked on EMC Time Finder BCV Establish, Split and Restore functions
- Performed Zoning on Cisco and Brocade Switches
- Provided Storage Provision for Unix, Windows, VMWARE and Cluster Environment
- Handled migration projects across heterogeneous Storage Arrays - NetAPP & Hitachi
- Implemented File virtualization using Acopia (F5 N/W) ARX500 on NetApp Filers. - Reduced cost spending on FC drives on Primary Storage.
Unix Systems Administrator
SAP Ariba
04.2006 - 08.2008
- Supported HP-UX/SUN/AIX/Linux & Windows
- Actively involved for every software release for supporting Apps Team
- Managed Storage Administration of NetApp Filers
- Handled requests for CIFS, NFS and quota requests
- Managed capacity for storage and servers
- Worked on Virtual environment VMware, Solaris zones and HP Virtual machines
- Supported north America production servers running on HP Unix, Solaris, Red Hat Linux and Debian Linux
- Supported the Mail servers running a combination of SendMail and Postfix
- Analyzed, understood mail headers and Troubleshooted
- Handled Logical Volume Manager (LVM) tasks
- Recovered systems from corrupt kernel, root volume, etc.
- Improved server uptime by monitoring system logs and promptly addressing potential issues.
- Boosted system reliability through comprehensive troubleshooting and root-cause analysis of performance issues.
- Maximized system performance by conducting regular maintenance and implementing new software updates.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Systems Engineer
HP Global Soft India
07.2004 - 04.2006
- Supported North America production servers running on HP Unix, Solaris, Red Hat Linux and Debian Linux
- Supported the Mail servers running a combination of SendMail and Postfix
- Analyzed, understood mail headers and Troubleshooted
- Handled Logical Volume Manager (LVM) tasks
- Recovered systems from corrupt kernel, root volume, etc.
Systems Administrator
Bambino Agro Industries Ltd
10.2000 - 06.2004
- Supported Sco Unixware open server 7 with dumb terminals network using stallion port & Novell Netware 3.2
- In-house hardware support & maintenance of UNIX, Windows Servers, Printers and Desktops
- Migrated Oracle Database from Sco Unixware to RedHat Linux
- Involved in structured cabling and setup LAN network
- Implemented Corporate Internet access using squid proxy and corporate e-mailing system using SendMail on RedHat Linux
- Proficient in system level backups.
Education
MBA - International Business Management
Annamalai University
Chidambarm, Tamilnadu 06.2009 - 09.2011
Bachelor of Technology - Computer Science And Engineering
JNTU College of Engineering
Hyderabad, Telangana 05.1999 - 06.2004
Diploma in Computer Science & Engineering -
State Board of Technical Education & Training
Andhra Pradesh 11.1993 - 11.2006
Skills
Enterprise Storage and Data Protection Services
IT Infrastructure Management
IT Service Management
Project Management
Capacity & Performance Management
Multi Domain Specialty and significant contribution to Compute, Storage & Backup Managed Services
Team Leadership and Development
DevOps and Automation
IT Security Best Practices
Virtual and Cloud Technologies
Linux and Unix Administration
DR & BCP Strategies
Certification
SAFe - Certified Scrum master, SAFe, 2021
Timeline
Staff systems and Infrastructure Engineer
Walmart
11.2016 - Current
Network Engineer 4
Juniper Networks
03.2014 - 11.2016
MBA - International Business Management
Annamalai University
06.2009 - 09.2011
Systems Analyst 2
Unisys
09.2008 - 02.2014
Unix Systems Administrator
SAP Ariba
04.2006 - 08.2008
Systems Engineer
HP Global Soft India
07.2004 - 04.2006
Systems Administrator
Bambino Agro Industries Ltd
10.2000 - 06.2004
Bachelor of Technology - Computer Science And Engineering
JNTU College of Engineering
05.1999 - 06.2004
Diploma in Computer Science & Engineering -
State Board of Technical Education & Training
11.1993 - 11.2006