Lakshmi Narayanan Balasubramanian
Chennai
Summary
Innovative Solution Architect with in-depth understanding of Tools & Observability design illustrated over 15 years of experience in similar roles. Having worked in both Product based and SI organizations helped to understand the system integration attributes from both the sides. Rich experience in delivery as well as Pre-Sales architecture/Solutions .
Been an Enterprise Cloud Pursuit lead which provided an opportunity to understand how Enterprise cloud & Shared services operates technically & commercially. Excellent communication skills and extensive experience working with clients and partners.
Overview
14
14
years of professional experience
Work History
Solution Architect
TATA Consultancy Services
02.2016 - Current
- Worked with a major NA airline project between Feb'16 & Jan'20
- Have contributed multiple solutions and standardized tools target having served as Tools Architect
- Have driven multiple Service Assurance (Tools) initiatives
- Have also lead and Implemented Service Now ITOM for the same customer
- Lead and implemented a Monitoring Platform implementation project from March 2020 to December 2020 for a major Denmark based insurance customer
- Worked as an Enterprise Cloud Solution Architect/Pursuit lead (TCS Enterprise Cloud Platform) from Jan'21 till Jan'23 having involved and lead RFPs through BAFO
- Currently serving as Tools (Monitoring & Observability) Solution architect for TCS Enterprise Cloud Platform proposing & positioning tools solution for RFP through BAFO
- Aside Solution architect , I play a Tools delivery manager role for an Ireland based Payments customer , leading a team of 10 members working on multiple monitoring ,discovery and observability platforms
- I also currently manage a team of 4 members which includes JIRA and ServiceNow architects for ITSM integration solution using Dell Boomi for Ireland based payments customer.
Technical Support Engineer
CA Technologies (Now Broadcom)
06.2012 - 02.2016
- Served as Technical Support Engineer for CA Spectrum (now DX NetOps Spectrum) and CA UIM (now DX UIM), and CA SOI
- Functioned as back line Subject Matter Expert to efficiently triage and provide technical solutions post customer issue
- Have worked closely with CA Services to implement solutions, contributing to successful project delivery
- Provided seamless support to diverse clientele across globe, ensuring high levels of customer satisfaction.
- KPI mainly involved Quality Technical docs / Knowledge base creation for customers , high priority technical incidents fixed and customer appreciations
Analyst
HCL Technologies
04.2011 - 03.2012
- Have worked with NA based manufacturing customer as a Senior Tools engineer
- Been part of Tools transition & delivery while the monitoring tool was getting migrated from HP OpenView to CA Spectrum
- Been an integral team member and contributor in short stint with the account.
Support Engineer
CSS Corp Pvt. Ltd.
10.2010 - 03.2011
- Technical Support Engineer providing technical solutions for Belkin networking products
- Inbound technical support.
- Have supported customers across globe for routers, switches, hubs, and adapters.
Education
B.Tech (Computer Science) -
SASTRA University
Kumbakonam06.2009
Skills
- Enterprise Architecture
- Solution Architecture
- Presales
- Observability
- Tools Architecture
- Enterprise Cloud
- AIOps
- FinOps
Personal Information
Native:Tamilnadu.
Timeline
Solution Architect
TATA Consultancy Services
02.2016 - Current
Technical Support Engineer
CA Technologies (Now Broadcom)
06.2012 - 02.2016
Analyst
HCL Technologies
04.2011 - 03.2012
Support Engineer
CSS Corp Pvt. Ltd.
10.2010 - 03.2011
B.Tech (Computer Science) -
SASTRA University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services