Lakshminathan P
Puducherry
Summary
Detail-oriented IT professional specializing in pharmacy IT compliance and infrastructure management. Implemented role-based access controls and enhanced audit readiness, achieving zero critical observations during audits. Skilled in vendor coordination and asset management, ensuring operational efficiency and data integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive – IT Infrastructure & Application Support
Teyro Labs Private Limited
Chennai
03.2025 - Current
- Administered end-to-end User Access Management (UAM) lifecycle including user creation, modification, deactivation, and periodic review in compliance with GxP and data integrity (ALCOA+) principles.
- Ensured segregation of duties (SoD) and implemented robust role-based access controls (RBAC) across QC and Manufacturing applications.
- Led periodic access review (PAR) and user reconciliation activities to maintain audit readiness and prevent unauthorized access.
- Prepared, reviewed, and maintained controlled documents such as SOPs, Work Instructions, Access Control Procedures, and validation-related documentation.
- Supported regulatory audits (internal/external) by providing user access records, audit trails, backup reports, and system compliance evidence.
- Managed audit trail review processes for QC systems ensuring traceability, integrity, and compliance with regulatory expectations.
- Coordinated system validation and qualification activities (IQ/OQ/PQ) for QC instruments and software to ensure compliance and operational readiness with QA and vendors.
- Monitored and verified backup and restore activities to ensure data availability and integrity for disaster recovery efforts.
- Implemented and maintained data backup strategies using Commvault, including scheduling, failure handling, and escalation management.
- Managed IT infrastructure lifecycle, including server provisioning, patching, performance monitoring, and decommissioning.
- Administered network security systems, including firewall rule management, VPN configuration, and endpoint security controls.
- Supported cybersecurity and compliance initiatives, ensuring adherence to organizational and regulatory security policies.
- Coordinated with cross-functional teams (QA, QC, Production, Vendors) for system upgrades, issue resolution, and compliance activities.
- Managed electronic records and document control systems, ensuring secure access, version control, and archival compliance.
- Executed change control activities to document IT system changes for compliance assessment and operational risk mitigation.
- Provided 24/7 operational support for critical systems, ensuring minimal downtime and uninterrupted manufacturing/QC activities
- Successfully supported multiple regulatory audits with zero critical observations related to IT systems.
- Improved user access compliance by implementing structured Role Matrix and periodic review system.
- Reduced backup failures through proactive monitoring and issue resolution.
- Streamlined SOP and documentation processes, enhancing audit readiness and compliance visibility.
- Facilitated infrastructure upgrades for QC and manufacturing environments.
- IT Compliance & User Management Specialist (QC & Manufacturing – OSD & Injectables)
- Key Achievements
- Successfully supported multiple regulatory audits with zero critical observations related to IT systems.
- Improved user access compliance by implementing structured Role Matrix and periodic review system.
- Reduced backup failures through proactive monitoring and issue resolution.
- Streamlined SOP and documentation processes, enhancing audit readiness and compliance visibility.
- Played a key role in infrastructure upgrades / system implementations for QC and Manufacturing environments.
Associate – IT OPS Services / EUC
Coforge Limited
Bangalore
04.2023 - 02.2025
- Provide L2 technical support and maintenance for all IT systems, including Servers, networks, and software applications within the SLA.
- Ensured 24/7 uptime for business applications and facilitated prompt resolution of issues during downtime.
- Demonstrated troubleshooting expertise to restore system functionality and minimize downtime.
- Demonstrated effective communication skills while providing chat, call, and remote support to users.
- Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation.
- Administered domain security policies, including account creation, access permission assignments, and OU placement, to maintain system integrity.
- Managed procurement, deployment, and retirement of IT assets to enhance resource utilization.
- Coordinate with external vendors and service providers for technical support and procurement of all IT products and Services.
- Install and maintain printers, projectors, videoconference systems, and other peripheral technology.
- Leveraged service management software to optimize IT processes and improve service delivery.
- Updated ticket comments and closure remarks in ITSM tool to ensure accurate record-keeping.
- Conducting Awareness training sessions to users on new Technologies.
- Assisted in the implementation of IT projects and system upgrades.
- Configured basic networking and TCP/IP settings for optimal device connectivity.
- Oversaw inventory management of IT assets to ensure proper tracking and allocation.
- Administered user management for all manufacturing equipment and laboratory applications according to SOP.
- Executed backup procedures for manufacturing equipment and laboratory instruments.
- Client: Strides PharmD Science Ltd (Pondicherry)
Desktop Support Engineer / EUC
Informage Techno Solutions Pvt Ltd
Pondicherry
01.2022 - 03.2023
- Delivered timely resolution of IT incidents and service requests related to end user computing, adhering to ITIL best practices.
- Provided Level 1 technical support to end-users via phone, email, and remote desktop tools.
- Troubleshot and diagnosed computer-related problems, identified root causes, and provided effective solutions.
- Installed, configured, and maintained hardware and software applications on desktops and laptops.
- Installed, configured, and maintained operating systems (Windows, macOS) and software applications.
- Assisted in setup and deployment of new hardware and software across organization to enhance user access and functionality.
- Documented technical issues and resolutions in ticketing system for accurate tracking and future reference.
- Collaborated with Level 2 and Level 3 support teams to effectively escalate and resolve complex technical issues.
- Conducted routine maintenance tasks such as system updates, patches, and hardware upgrades.
- Set up and configure video conferencing systems, including hardware (e.g., cameras, microphones) and software (e.g., Zoom, Microsoft Teams, WebEx, Google Meet).
- Support the expansion of video conferencing capabilities to accommodate growing organizational needs and remote work environments.
Archival Support
Strides Pharma Science Ltd
Pondicherry
11.2020 - 01.2022
- Manage the archival process for digital and Physical documents, ensuring accuracy, completeness, and compliance with organizational policies and regulatory requirements.
- Respond to requests for archived documents, retrieving and delivering records in a timely manner while maintaining confidentiality and security.
- Facilitated access to archived materials, ensuring adherence to confidentiality and security protocols for sensitive information.
- Provide training and support to staff members on document archival procedures, including scanning, indexing, and storage protocols.
- Classified documents with established systems, such as alphabetical and numerical methods, for organized storage.
- Created indexes and metadata tags, enhancing document retrieval efficiency and user experience.
- Conducted regular audits, verifying accuracy and completeness of archived documents to maintain compliance with organizational standards.
- Ensuring compliance with organizational policies, regulatory requirements, and legal standards.
- Collaborated with IT and records management teams to troubleshoot technical issues with document management systems.
Education
B.E - Computer Science Engineering
Mailam Engineering College
Mailam01-2020
Skills
- Pharma compliance in IT
- GxP system support
- Infrastructure management in IT
- Disaster recovery strategies
- ServiceNow and ITSM expertise
- Application support solutions
- Cloud security oversight
- User access control
- Implementation of access controls
- Backup strategy formulation
- audit trail analysis
- Windows and macOS proficiency
- Knowledge of network protocols
- Endpoint security strategies
- Vendor management skills
- Asset lifecycle practices
Certification
- AWS DevOps Engineer Professional, 2021, 87892293
- Certified Information System Auditor (CISA), 2019, 87891681
Disclaimer
I declare that all the information mentioned above is factual and accurate to the best of my belief.
Timeline
Executive – IT Infrastructure & Application Support
Teyro Labs Private Limited
03.2025 - Current
Associate – IT OPS Services / EUC
Coforge Limited
04.2023 - 02.2025
Desktop Support Engineer / EUC
Informage Techno Solutions Pvt Ltd
01.2022 - 03.2023
Archival Support
Strides Pharma Science Ltd
11.2020 - 01.2022
B.E - Computer Science Engineering
Mailam Engineering College