Adobe Dreamweaver
LAKSHMI PRABHA T
Product Documentation Manager
Chennai,TN
Summary
Dynamic technical writing leader with over 12 years of experience managing documentation teams and delivering high-quality, user-focused technical content. Proven expertise in overseeing end-to-end documentation lifecycles, enhancing user experience through clear and precise communication, and fostering collaboration across cross-functional teams. Skilled in leveraging technical writing and project management best practices to elevate organizational documentation standards and drive process excellence.
Overview
16
16
years of professional experience
4
4
Languages
Work History
User Education Manager (Technical Writing)
ZOHO Corporation Private Limited
12.2012 - Current
- Own the full documentation strategy and lifecycle, ensuring alignment with product roadmaps, release cycles, and enterprise content standards.
- Lead and inspire a cross-functional team of technical writers, setting clear goals, mentoring growth, and promoting excellence in content quality and consistency.
- Define and implement documentation frameworks and processes that support scalability, version control, and cross-team collaboration.
- Drive initiatives to enhance content usability and engagement, leveraging feedback and analytics to improve the overall customer experience.
- Oversee content governance and publication workflows, ensuring accuracy, timeliness, and compliance across internal and external platforms.
- Recruit, develop, and retain top talent, fostering a culture of continuous learning and collaboration.
- Partner with product management, engineering, and UX teams to ensure documentation supports business goals and product adoption.
- Champion plain language and content design principles, elevating content clarity, inclusivity, and brand voice consistency.
- Measure and report on documentation performance, driving improvements based on user metrics, and organizational KPIs.
Technical Writer
Valley Creek Software Services
01.2010 - 07.2010
- Organized and prepared various documents including user manuals, software training guides, and internal IT documentation for SIEBEL and OBIEE applications.
- Created custom templates in Microsoft Word to streamline documentation formatting and maintain brand consistency.
- Edited and proofread documentation for grammar, punctuation, spelling, and clarity.
- Attended project meetings to align on timelines, deliverables, and key data requirements for documentation.
- Participated in client calls to address documentation-related queries and ensure content accuracy.
- Conducted research and verified technical information to ensure accuracy in manuals and guides.
- Authored project documents within tight deadlines and submitted them for stakeholder review.
- Revised and updated documents based on stakeholder feedback and project changes.
- Managed multiple documentation projects by collaborating closely with developers and project teams.
- Learned and applied various software publishing and technical writing tools to enhance content quality.
- Valley Creek Software Services focuses on enterprise-grade software solutions
Technical Writer
Insoft.com
05.2009 - 08.2009
- Developed and maintained procedural and functional documentation for a Windows-based system, ensuring accuracy and clarity across all components.
- Created user-facing documentation for each module of the Foto.com website, enabling end-users to print digital photos and customize a variety of products with ease.
- Insoft.com is involved in developing projects and functional modules for various platforms
Education
Bachelor of Science - Computer Science
Anna University
Chennai, India 04.2001 -
Skills
Software Documentation
KEY ACHIEVEMENTS
User Engagement Improvement: Led the documentation process for major products at ZOHO, ensuring high quality and timely delivery which significantly improved user engagement., Team Development: Successfully mentored and built a talented team of technical writers, resulting in increased productivity and documentation quality.
TRAINING / COURSES
TW Certification Course from Anna University
Accomplishments
- Introduced a user-centered documentation strategy, using analytics and feedback loops to prioritize topics with the highest customer impact.
- Successfully transitioned all documentation to a new knowledge base platform, improving searchability and page load speeds by 35%.
- Built and led a global documentation team of X writers and editors, improving content delivery efficiency by 30% through streamlined workflows and mentoring programs.
- Designed and implemented a career progression framework for writers, reducing attrition by 25% and improving engagement scores.
- Initiated cross-functional training programs to align technical writers with product, UX, and engineering teams, enhancing collaboration and reducing documentation turnaround time.
Software
Microsoft Office
SnagIt
HTML
Github
ZOHO Office Suite
Google Docs
Robohelp
Timeline
User Education Manager (Technical Writing)
ZOHO Corporation Private Limited
12.2012 - Current
Technical Writer
Valley Creek Software Services
01.2010 - 07.2010
Technical Writer
Insoft.com
05.2009 - 08.2009
Bachelor of Science - Computer Science
Anna University
04.2001 -