LAKSHMIPRIYA NJ
Bengaluru
Summary
Dynamic Project Manager and Business Analyst with over 6 years of experience in leading strategic initiatives and enhancing operational efficiencies. Increased project conversion rates through teamwork and data-driven decision-making. Recognized for exceeding targets and enhancing project communications and stakeholder satisfaction, fostering innovation and excellence. Ready to leverage a solid technical background and strategic vision to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
SHELL INDIA MARKETS PVT LTD
01.2024 - 06.2025
- Led and managed strategic initiatives like Portfolio Rationalization ensuring alignment with business goals
- Led cross-functional initiatives to automate the collection and analysis of customer feedback data, enabling stakeholders to quickly identify emerging trends and prioritize improvement areas.
- Managed implementation of automation processes that streamlined data handling, providing accurate insights to drive action plans for enhancing customer experience.
- Acted as a liaison between various site operation leads and teams, central IT and programming teams facilitating collaboration to ensure smooth integration of service management processes
- Engaged with senior IT leaders and cross-functional stakeholders, shared insights on operations and performance, and aligned business and technical teams to meet stakeholder needs.
- Mentored and maintained data visualizations and management dashboards to provide senior leadership with insights on key performance indicators and identify improvement opportunities and highlight risks
- Facilitated development of reporting frameworks that synthesized customer satisfaction metrics, influencing strategic decision-making discussions among senior leadership.
- Collaborated with global customer base to create solution designs and advised and guided cross functional teams with go to market strategies and enhancers to drive product adoption
Business Analyst
SHELL INDIA MARKETS PVT LTD
05.2022 - 01.2024
- Led a team of 10 in implementing an Agile project using Jira, resulting in a 50% improvement in project delivery timelines and enhanced cross-functional team collaboration.
- Identified the business requirements and converted them to features, user stories with acceptance criteria
- Facilitated daily stand-ups, sprint planning, and retrospectives to ensure Agile best practices.
- Maintained the project timelines by playing the scrum master role and managing ADO boards every scrum
- Partnered with product owner to develop Ambassador packs for effective presentations to sponsors and stakeholders
- Applied critical thinking and problem-solving skills to address challenges in sub surface and wells project
- Facilitated problem solving meetings by collaborating with cross country teams in different areas of work
- Researched market options to identify optimal products for construction portfolio automation
- Worked closely with business application owner to help in completing standard risk management does
Project Manager
MAGE DATA INC
06.2021 - 04.2022
- Compiled project scope, prioritized milestones, and planned goals, deliverables, and timelines for successful project execution
- Facilitated efficient communication across all levels of internal/external stakeholders for smooth delivery
- Tracked project deliverables using appropriate tools after scheduling project timelines in ADO and Jira
- Evaluated project risks and issues using risk matrix and kept track of project budget using advanced Excel
- Identified the needs and goals of client organizations to develop a standard data security implementation
- Researched market competition and performed SWOT analysis to uncover new market opportunities for features
- Bestowed with best team player recognition for leading and working together with the project team
- Initiated a new macro based Excel approach which received wide appreciation from business owners
- Scaled up team building activities and initiatives across the organization to overcome WFH work culture
Intern
SHELL
04.2020 - 06.2020
- Designed and implemented executive dashboards which led to effective tracking of departmental goals
- Performed gap analysis and recommended changes that enhanced operational efficiency
- Evaluated existing dashboards through stakeholder interviews to gather and clarify requirements
- Led cross-team efforts and received recognition for achieving goals promptly.
- Built strong network and leveraged understanding of organizational structure to facilitate collaboration
System Engineer
TATA CONSULTANCY SERVICES
12.2016 - 05.2019
- Systems Engineer for an API testing system of a widely established British Investment Bank
- Managed the sprint reviews for the client as a scrum team representative in an agile environment
- Sole tester for a Finnish Telecommunication firm's API based transfer project for a large database
- Drove 100% customer satisfaction Index, leading to successful acquisition of two additional projects from the client
- Supported new projects as a business analyst and clarified client architecture
- Quality Assurance Engineer for UPI payments, Recharge and Bill Pay module of a mobile banking app
- Worked in agile environment where new releases got generated daily with multiple regression rounds
- Devised automation for 1000+ manual test cases and achieved an automation coverage of 82.9%
- Uncovered 991 bugs with 33% critical bug coverage & improved solution robustness and performance
- Assisted in a pilot implementation of IOT solution at a leading Aerospace Manufacturing & Assembly firm
- Trained 2 plant supervisors and 5 technicians on IOT solution, resolving issues effectively and enhancing team capabilities
- Awarded 'Best Team Award' for achieving a 100% customer satisfaction Index within the project
- Achieved 'Applause for the Team' for consistent fulfilment of client deliverables with zero errors
- Implemented automation testing in my module within 3 weeks, earning 'On the Spot Award' for rapid delivery
- Bestowed 'Star of the Learners Group Award' for 1st rank among batch of 200 in the training program
- Selected from over 200 employees in TCS Hyderabad to report directly to the Global Supply Chain Head
- Initiated and spearheaded a team of 3 to implement automation testing on a mobile banking application
- Founded Koshish under TCS Maitree's CSR initiative which tutored 40+ migrant laborer's children
- Scaled up the Koshish team to 14 active volunteers who coordinated and drove the entire program forward
Education
MBA - Strategic Management
Indian Institute of Management Trichy
Trichy03-2021
Bachelor of Science - Computer Engineering
Federal Institute of Science And Technology
Cochin05-2016
High School Diploma -
Viswajyothi CMI Public School
Cochin03-2012
High School Diploma -
Viswajyothi CMI Public School
Cochin03-2010
Skills
- Project Management
- Program Management
- Business Analysis
- Stakeholder Management
- Change Management
- Scope Management
- Planning
- Budgeting and cost control
- Reporting and metrics
- Data Analysis
- Agile and Scrum frameworks
- Project Planning
- Project management tools
- Product Owner
- Service Management
- Advisory and consulting
- Market research
- User story development
- Scrum facilitation
- Agile frameworks
- Problem solving
- Problem solving
- Communication skills
- User stories
- Scrum facilitation
- Python, SQL, C/C
Certification
• Project Management Beginner Certified, 2026
• Power Apps Coach, 2023
• Certified Scrum Master - CSM, 2022
• Certified Scrum Product Owner - CSPO, 2022
• Certified Business Analytics Practitioner, 2022
• FMCG Field Sales & Marketing Techniques, 2019
• Power Apps Coach, 2023
• Certified Scrum Master - CSM, 2022
• Certified Scrum Product Owner - CSPO, 2022
• Certified Business Analytics Practitioner, 2022
• FMCG Field Sales & Marketing Techniques, 2019
Accomplishments
- Achieved second prize in Split screen competition for Arangu' 15 intra college event
- Awarded with second prize in story writing competition for Arangu'14 intra college event
- Felicitated with State first prize for MargamKali in All Kerala CBSE State Kalotsav 2010
- Attained State level second prize for Group Song in All Kerala CBSE State Kalotsav 2010
Hobbies and Interests
- Singing and Dancing
- Event Planning
- Travelling
Positions Of Responsibility
- Cap10, Campus Ambassador for SHELL India, Shell 2023
- Club Captain, Rangmanch, the arts, dance and music club of IIM ,Masters
- Cultural Secretary, Final year of under graduation, Bachelors
- House Captain, Viswajyothi School, High school
Timeline
Project Manager
SHELL INDIA MARKETS PVT LTD
01.2024 - 06.2025
Business Analyst
SHELL INDIA MARKETS PVT LTD
05.2022 - 01.2024
Project Manager
MAGE DATA INC
06.2021 - 04.2022
Intern
SHELL
04.2020 - 06.2020
System Engineer
TATA CONSULTANCY SERVICES
12.2016 - 05.2019
MBA - Strategic Management
Indian Institute of Management Trichy
Bachelor of Science - Computer Engineering
Federal Institute of Science And Technology
High School Diploma -
Viswajyothi CMI Public School
High School Diploma -
Viswajyothi CMI Public School