Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
Generic

LAKSHMI SRAVYA NUNNA

Hyderabad

Summary

Highly motivated and results-focused professional with over seven years of career experience in client communication, healthcare products, Google Ad Manager, domain/DNS troubleshooting, and diverse technologies, pursuing an opportunity to leverage exceptional communication and problem-solving skills for outstanding customer experiences.

Overview

8
8
years of professional experience

Work History

Support Specialist

ModMed India
Hyderabad
01.2024 - Current
  • Providing healthcare product support by collaborating with doctors.
  • Delivering an exceptional client experience by identifying and documenting client needs, and issues.
  • Answering incoming inquiries via email and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
  • Communicate and collaborate across teams and departments to help resolve issues.
  • Replicate and document issues for further escalation.

Digital Marketing Advisor

Accenture
03.2022 - 12.2023
  • Company Overview: Client: Google
  • Where I used to handle chats and emails of publishers like Disney, Sony, CBS, MLB and troubleshoot the video/display ad cases using Google Ad Manager Tool and other testing tools like (rejection dashboard, debugger) as a Publisher support.
  • Live Streaming and Video On demand streaming related video ads such as adrules, cuepoints and good in pulling reports.
  • Client: Google

Senior Associate

Wipro pvt.ltd
04.2020 - 02.2022
  • Company Overview: Client: AT&T
  • Assigning AT&T orders to order specialist using Fflow, Salesforce, EFMS Tools.
  • Updating order status to respective management via email.
  • Making outbound calls to US customers to check the order status.
  • Worked on different modules like IPTF, ADI, AVPN for AT&T client
  • Client: AT&T

Process Associate

Genpact India Pvt.ltd
09.2017 - 04.2020
  • Company Overview: Client: Godaddy
  • Dedicated Hosting Support (From Sep 2017 to Sep 2018): where I used to handle inbound calls of customer and troubleshoot customers shared hosting, Managed WordPress, Virtual Private Server, Dedicated Server, Website Builder, Emails etc., and fix the issue over the call.
  • International Technical Support (from Sep 2018 To Apr 2020): Provide advanced technical support for complex issues related domains, DNS, emails (Microsoft).
  • Client: Godaddy

Education

B. TECH - ECE

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Andhra Pradesh
01.2017

INTERMEDIATE - MPC

STATE BOARD OF INTERMEDIATE EDUCATION
Andhra Pradesh
01.2013

SSC -

STATE BOARD OF SECONDARY EDUCATION
Andhra Pradesh
01.2011

Skills

  • Healthcare product support and troubleshooting
  • Collaborating with real-time doctors
  • Video streaming troubleshooting
  • Domain troubleshooting
  • DNS management
  • Email administration
  • Office 365 proficiency
  • Windows operating system knowledge
  • Client communication
  • Technical support
  • Salesforce ticketing
  • Google Ad Manager

Languages

  • English
  • Telugu
  • Hindi

Personal Information

  • Father's Name: Srinivasa Rao T
  • Mother's Name: Padma Sree T
  • Date of Birth: 07/14/95

Disclaimer

I, hereby, declare that all of the above-mentioned details are true to the best of my knowledge.

Timeline

Support Specialist

ModMed India
01.2024 - Current

Digital Marketing Advisor

Accenture
03.2022 - 12.2023

Senior Associate

Wipro pvt.ltd
04.2020 - 02.2022

Process Associate

Genpact India Pvt.ltd
09.2017 - 04.2020

B. TECH - ECE

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY

INTERMEDIATE - MPC

STATE BOARD OF INTERMEDIATE EDUCATION

SSC -

STATE BOARD OF SECONDARY EDUCATION

Similar Profiles

CREATE PROFILE
LAKSHMI SRAVYA NUNNA