Detail-oriented, organized employee with 7+ years experience, Enthusiastic team player looking for growth opportunities.
Hi, I’m
Lakshmi Sravya Pali
Business Analyst
Hyderabad
Summary
Overview
8
years of professional experience
18
years of post-secondary education
5
Certifications
Work History
Bank Of America, Infosys Limited
Business Analyst- Alternative Investment
08.2022 - Current
Job overview
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Created user stories for the requirements of clients
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to identify business needs and data sources.
Bank of America, Tata consultancy Services
Business Analyst
05.2020 - 07.2022
Job overview
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- In a customer centric environment , worked on applications on Deliverables with deadlines on daily basis .
- Proficient in working with several applications managing through multiple systems programs simultaneously .
- Instituted business requirement gathering and Functional requirement documents ,SRS Documents and process documents
- Part of the SDLC lifecycle delivery activities
- Liaison with stakeholders on individual basis to establish favorable business relationships and satisfy needs of business
- Worked with multiple cross-functional teams including QA teams, Developers and operational teams to analyze and Provide link between technical and business on daily basis
- Agile working environment
- Biweekly Release management activities
CITI Bank-Taxation
Business Analyst
12.2016 - 07.2018
Job overview
- Oversaw installation of software programs and hardware systems to meet requirements.
- Change management in Service now
- Validated results and performed quality assurance to assess accuracy of Process
- Identified and resolved problems through root cause analysis and research.
- Implementation of enhancements based on the insights from clients
- Analyze and provide solutions to the client on the defects raised using SQL queries.
- Business Process mapping
CITI bank ATM, Tata Consultancy Services
Software Developer
11.2015 - 12.2016
Job overview
- Design , development of Atm Software in CITI ATM Project
- Handling Client Demos
- Route cause analysis, use of SQL
- Supported defects/initiatives
- UAT and end to end testing
- Analyzing Data to identify and resolve tickets raised by the Customer in the ATM transactions .
Education
Friedrich Alexandria University Nurnberg , Germany
MBA from International Studies
10.2019 - 02.2020
University Overview
Pondicherry University Pondicherry
MBA from International Business
07.2018 - 09.2019
University Overview
GITAM UniversityVisakhapatnam, AP
Bachelor of Technology from Electronics and
Instrumentation
06.2011 - 05.2015
University Overview
Delhi Public SchoolVisakhapatnam, AP
High School Diploma
03.1997 - 05.2009
University Overview
Skills
JIRA
Confluence
Service now
Stakeholder management
- MICROSOFT Office
Resource gathering
Visio
Accomplishments
Accomplishments
- Part of the team to create Release process Tool which ease out the release process.
- Coordinated cross-functional teams and provided business analysis
Certification
JIRA
Timeline
Business Analyst- Alternative Investment
Bank Of America, Infosys Limited
08.2022 - Current
Business Analyst
Bank of America, Tata consultancy Services
05.2020 - 07.2022
Friedrich Alexandria University
MBA from International Studies
10.2019 - 02.2020
Pondicherry University
MBA from International Business
07.2018 - 09.2019
Business Analyst
CITI Bank-Taxation
12.2016 - 07.2018
Software Developer
CITI bank ATM, Tata Consultancy Services
11.2015 - 12.2016
GITAM University
Bachelor of Technology from Electronics and
Instrumentation
06.2011 - 05.2015
Delhi Public School
High School Diploma
03.1997 - 05.2009