Singing
Lakshmi Tejaswi Padala
Business Continuity Specialist
Bangalore,KA
Summary
Highly skilled Business Continuity & Disaster Recovery Specialist with extensive experience (8+ years) in financial services seeks Business Continuity Lead position. Aim to enhance operational resilience and minimize disruptions by leveraging deep expertise in BCP governance, risk management, and IT infrastructure recovery within organization.
Overview
11
11
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Senior Business Accountability Specialist
Wells Fargo
04.2023 - Current
- Responsible for BCP governance, application recovery testing, and ensuring alignment with regulatory requirements.
- Functioned as a Subject Matter Expert (SME) within Technology Resiliency Disaster Recovery (TRDR), focusing on BCP Governance and Backup Recovery Validation Testing (BRVT).
- Led BCP Virtual Desktop Infrastructure (VDI) testing across Technology Line of Business (LOBs), guaranteeing LOB-specific governance and compliance.
- Collaborated with cross-functional teams, rendering advice to guarantee adherence to BCP protocols, detection, and mitigation of risks associated with operational disruptions.
- Streamlined recovery strategies aligning with organizational goals and regulatory statutes.
- Orchestrated end-to-end application recovery testing verifying data integrity and operational resilience of mission-critical applications.
- Refined test plans to persistently improve backup processes aligned with industry standards.
- Achievements:
- Enhanced BCP testing efficiency by process optimization.
- Reduced recovery time by identifying critical application dependencies and streamlining the recovery process.
- Improved overall data integrity scores through the successful implementation of enhanced validation testing procedures.
- Successfully maintained zero critical incident escalations during BCP testing cycles.
Senior Process Executive
Cognizant Technology Solutions
09.2021 - 04.2023
- Accountable for coordinating BCP activities, assisting in BC document creation, and supporting projects during BC plan testing exercises.
- Coordinated BCP efforts for building and server maintenance, including emergency maintenance, as part of the Maintenance Support Team (MST) and Global Emergency Management Services (GEMS).
- Assisted business teams crafting BC documents, encompassing Business Impact Analysis (BIA), Risk Assessments (RA), and tailored Business Continuity Plans.
- Guided project BC coordinators and Project Managers (PMs) in securing necessary sign-offs from offshore delivery managers.
- Supported projects for BC plan testing using structured walkthrough exercises, call tree tests, and simulation testing (Work Area Recovery - WAR).
- Reviewed test plans, coordinated with IT support teams, providing seamless assistance to projects in need during recovery.
- Validated test results and facilitated creation of conclusive test reports.
- Coordinated DR Tests for internally developed core applications, spanning across complete artifact collection and vetting and conducting comprehensive tabletop exercises.
- Achievements:
- Improved BCP testing efficiency by developing standard templates to ensure uniform disaster recovery efforts.
- Streamlined the workflow for DR exercises, resulting in an average reduction of 15% in recovery times for main applications.
- Successfully implemented a comprehensive BCP training program, impacting over 100 staff members, enhancing overall organizational resilience.
Customer Experience Executive
Equiniti India
03.2021 - 09.2021
- Responsible for handling shareholder inquiries, resolving documentation issues, and facilitating efficient share trading processes.
- Handled inbound calls from UK shareholders regarding buying and selling shares on the London Stock Exchange (LSE).
- Addressed queries related to sales and purchase documentation ensuring compliance with regulatory standards.
- Provided comprehensive customer support across multiple processes within trading, enhancing client satisfaction.
- Gained valuable insights into the operational dynamics of stock market trading.
- Achievements:
- Enhanced customer satisfaction rates by effectively addressing shareholder queries and concerns.
- Contributed to the smooth execution of share trading processes, ensuring regulatory compliance.
- Maintained a high level of accuracy and efficiency in processing shareholder transactions.
Senior Process Executive
Cognizant Technology Solutions
06.2014 - 07.2016
- Accountable for providing support in the establishment and coordination of BCP.
- Supported Business Continuity Process (BCP) setup and coordination within Global Emergency Management Services (GEMS), ensuring alignment with disaster recovery protocols.
- Handled general queries pertaining to BCP/CMT/ITDR (Business Continuity Management/Crisis Management Team/IT Disaster Recovery) facilitating response strategies.
- Assisted business teams in creating comprehensive BC documents including Business Impact Analysis (BIA), Risk Assessment (RA), and Business Continuity Plans.
- Guided project BC coordinators and project managers in testing BCP, ensuring compliance via walkthrough exercises, call tree tests, and simulation testing.
- Achievements:
- Contributed to maintaining operational effectiveness during maintenance activities through effective IT disaster recovery planning.
- Improved business continuity preparedness by aiding teams in creating and testing BC documentation.
Education
Executive Post Graduate Program - Business Analytics
Loyal Institute of Business Administration - Up Grad
Chennai, India07-2023
B.Engg - Electronics and Communication Engineering
Bannari Amman Institute of Technology
India05-2013
Skills
Business Continuity Planning
Disaster Recovery
Risk Management
BIA
Data Analytics
Azure Fundamentals
Generative AI (Certified)
Communication
Problem-solving
Leadership
Adaptability
Certification
Generative AI Foundations Certificate (UpGrad - 2025)
Interests
Travelling
Community Service
Accomplishments
- Coordinated the rapid setup of 2000 systems within 36 hours during the Chennai floods in 2015, ensuring business continuity for critical operations, demonstrating crisis management and problem-solving skills.
- Led Employee Impact Team (Communication Chair) at Wells Fargo, spearheading community service and volunteering initiatives.
Timeline
Senior Business Accountability Specialist
Wells Fargo
04.2023 - Current
Senior Process Executive
Cognizant Technology Solutions
09.2021 - 04.2023
Customer Experience Executive
Equiniti India
03.2021 - 09.2021
Senior Process Executive
Cognizant Technology Solutions
06.2014 - 07.2016
Executive Post Graduate Program - Business Analytics
Loyal Institute of Business Administration - Up Grad
B.Engg - Electronics and Communication Engineering
Bannari Amman Institute of Technology