Summary
Overview
Work History
Education
Skills
Projects and Certifications
Timeline
Generic

Lakshmitha H N

Engineer in Information Science
Bengaluru

Summary

An Enthusiastic, Technology-inclined individual looking for opportunities in core developing. A passionate and motivated engineer with 1 year 5 months of post-qualification experience in customer support service.

Overview

1
1
year of professional experience

Work History

Associate - Customer Support

Tech Mahindra Limited
06.2022 - 11.2023
  • Handled customer queries/ complaints with respect to FlipKart products and provided assistance as per the standard procedures.
  • Understanding customer concerns in depth to ensure alignment on understanding, provide updates and timely resolution.
  • Aligned closely with Team Lead to gather information and gain operational insight.
  • Maintained updated knowledge through regular education and advanced trainings.
  • Demonstrated efficient time management and problem solving skills.

Education

Bachelor of Engineering - Information Science & Engineering

APS College Of Engineering
Bengaluru, India
04.2001 -

Pre-University Education -

Rural PU College
Kanakapura, India
04.2001 -

Karnataka Secondary Education Examination Board -

Rural High School For Girls
Kanakapura, India
04.2001 -

Skills

  • Programming and scripting languages:

Core Java, HTML, CSS, SQL, JDBC, SERVLET

  • Tools and libraries:

Eclipse, SQL plus, MySQL, Eclipse IDE

Projects and Certifications

  • Pursuing JAVA FULL STACK DEVLOPMENT course at JSpiders.
  • Submitted a project focused on 'Secured Authentication and Authorization for User Using Triple DES Encryption in Virtual Private Cloud'.
  • Attended a seminar on security authentication of applications in wireless multimedia networks using Artificial Intelligence.
  • Successfully completed two months internship on data science using Python (Data Analysis of Banking Marketing) from Alpha tech Academy.

Timeline

Associate - Customer Support

Tech Mahindra Limited
06.2022 - 11.2023

Bachelor of Engineering - Information Science & Engineering

APS College Of Engineering
04.2001 -

Pre-University Education -

Rural PU College
04.2001 -

Karnataka Secondary Education Examination Board -

Rural High School For Girls
04.2001 -

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Lakshmitha H NEngineer in Information Science