Lakshmi Vyshnavi Mithinti

• Team Leadership: Led a 24/7 incident response team, ensuring effective coordination and response to critical incidents.
  
• Shift Management: Managed shift operations, allocated resources, and monitored team performance for optimal business profitability and operational efficiency.
  
• Incident Management Processes: Developed and implemented incident management processes, covering identification, prioritization, and resolution to minimize business impact.
  
• Training and Development: Conducted regular training sessions for the incident response team, keeping them abreast of the latest security threats, protocols, and best practices.
  
• Cross-Functional Collaboration: Collaborated with cross-functional teams (IT, security, and business units) to enhance incident response capabilities and develop preventive measures.
  
• Documentation and Playbooks: Regularly reviewed and updated incident response documentation, playbooks, and standard operating procedures.
  
• Scheduling and Conflict Resolution: Created effective work schedules for team members, ensuring deadlines were met and shifts were adequately staffed.
  Resolved conflicts between employees to maintain positive and productive work environments.
  
• Reporting and Metrics: Provided regular reports and metrics to senior management, highlighting incident trends, resolution times, and areas for improvement.
  
• Feedback Management: Implemented monthly connect sessions for feedback management and facilitated team-building activities.
  

Incident Management:

• worked as an major incident manager and handled high priority incidents such as severity 1 and 2.
• Supported and handled daily incidents related to security applications at Barclays.
• Resolved issues promptly to ensure uninterrupted operations.

Change Management:

• Successfully deployed applications into production, addressing bugs, new releases, and upgrades.
• Contributed to change initiatives, ensuring seamless transitions.

Problem Management:

• Investigated and identified root causes of recurring incidents, implementing effective solutions.
• Focused on preventing future occurrences and improving overall system stability.

Access Administration:

• Administered multiple security applications, overseeing access restrictions and provisioning.
• Ensured compliance with security protocols and policies.

Security Applications Expertise:

• Worked extensively with major security applications including Fusion, Imperva, PassVault, Splunk, RSA, Resilience, Threat Connect.

Tools and Technologies:

• Proficient in using tools such as ServiceNow, Jira, Autosys, OpenShift, Confluence, SharePoint, Bitbucket.
• Hands on experience with operating systems: Linux and Windows.
• Utilized tools like Splunk for log analysis and Breakglass for emergency access.

Team Leadership:

• Served as a team lead, responsible for work allocation, knowledge transfers, and ensuring team efficiency.
• Acted as a Subject Matter Expert (SME), providing expertise to the team.

Audits and Rosters:

• Conducted audits to ensure compliance and security standards.
• Prepared and managed team rosters for optimal resource utilization.

Application Support Specialist at Kone Elevators - 24/7 IoT Monitoring and Support:

Service Management:

• Managed end-to-end service activities, including Incident Management, Problem Management, Change Management, and access provisioning for client Kone Elevators.

IoT Monitoring and Support:

• Played a crucial role in the 24/7 IoT monitoring and support team for elevators equipped with IoT technologies.
• Utilized Splunk dashboards to proactively identify issues and generate Service Requests (SRs) for onsite engineers.

Incident Handling:

• Collaborated with onsite engineers to ensure swift resolution of identified issues, maintaining continuous elevator functionality.

Collaboration with Cybersecurity Team:

• Worked closely with the cybersecurity team to define processes and create runbook for effective incident handling.
• Contributed to resolving security-related incidents, enhancing overall system security.

Ticket Auditing:

• Conducted thorough auditing of tickets to ensure accuracy, completeness, and adherence to established protocols.

Process Enhancement:

• Conducted thorough auditing of tickets to ensure accuracy, completeness, and adherence to established protocols.
• Participated in the creation and improvement of processes, contributing to the efficiency of the IoT monitoring and support team

• Java Project Involvement: Engaged in Java-related projects for Cisco, contributing to the development and enhancement of software solutions.
• Deployment Support: Gained hands-on experience in supporting the deployment processes, ensuring the seamless integration of Java applications into the client's environment.
• Learning and Growth: Embarked on the journey as a beginner, acquiring valuable skills and insights into Java development practices within the dynamic context of Cisco projects.
• Collaborative Environment: Worked within a collaborative team, interacting with experienced professionals to gain exposure to industry best practices.
• Client Interaction: Interacted with the Cisco client, understanding their requirements and actively contributing to the successful implementation of Java-based solutions.
• Skill Development: Actively learned and adapted to the intricacies of supporting deployments, enhancing proficiency in troubleshooting and optimizing Java applications.