LAVNYA ABROL

• Responsible for supporting the Sales and Profit goals by setting a Plan for our store to deliver a Great Customer Experience in line with store.
• Ensure to have Great Team and Support their development. Always work with succession planning, Talent Development and Structured performance management for team based results, values and Leadership.
• Work in accordance with legal requirements and H&M Standards, Policies and Procedures to meet the expectations of Customer and Colleagues.
• I Act in Line with our Values, Culture and Leadership Expectations, We Contribute to our Business Success by being result driven, Business minded and team player.
• Working on Daily and Weekly Sales Analysis- Implementing and suggesting changes as per business strategy and company standards.
• Understanding the Functioning, Manpower, Strength and Weakness of Store, Preparing Standardized and localized approach to train. Prioritizing and taking actions that have clear impact on sales
• Achieving sale and profit KPIs in store and working towards maximizing conversion and revenue - conversion improved to 18 percent from 15 percent during tenure at Store.
• Recruitment, management, training and development of Team - currently handling Team of 13 members.
• Trained and developed staff level employees.
• Working towards providing improved customer experience and Responsible for resolving customer queries through live chats.
• Ensured all Store operations procedures were followed & helped to achieve 90% & above audit rating from Department as well as store Level
• Managing / Controlling Operational Standards for H&M formats
• Regular coordination with area team and store management team.
• Setting up standards for efficient operational activities within store with the assistance of operational team.

• I was responsible for delivering a GREAT CUSTOMER EXPERIENCE that contributes to the SALES AND PROFIT in store.
• I Always put our Customer first and offer assistance and share my Product and Fashion Knowledge .
• I Always create an environment that is easy to shop in through Store Operations and Great Garment Care.
• By Sharing my Knowledge and Skills with my Colleagues and I Actively Contribute to Creating a Great Team in order to meet the expectations of our Customers.
• I Always Demonstrate the BASIC DEMANDS to engage with and welcome our customer in the service areas and on the sales floor.
• i Always Apply HEADS UP Approach- be aware of customers who require assistance and offer my help.
• I Always use my PRODUCT and FASHION KNOWLEDGE to inspire the customer by offering purchasing suggestions and promoting campaigns, offers and activities.
• I Ensure All Routines and Best Practices are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction.
• Ensured all the store operations procedures were followed & helped to achieve 90% & above audit rating from the department as well as store Level
• I Work in Accordance with H&M Standards and Local Legislation with Health & Safety and Security Routines to guarantee my own personal safety as well as the safety of my colleagues and our customers at all times.
• By Acting in line with our Values and Being a Role Model, I Contribute to H&M's Business Success.

Started as an F.C (Fun Consultant) and from May 2021 was promoted to SVM(Store Visual Merchandiser)

• Have been appreciated by management and clients for commendable performances and service delivery.
• Appreciate as Employee of the month many times.
• Activation, Billing, Email, Up-Selling, Supervision, Sales, VM.
• Coordinating with different centres for escalation and resolution.
• Responsible for generating and Publishing Weekly& Monthly Business Reports and MIS reports& DSR Daily Sales Reports.
• Generate and share monthly Service Performance and Individual Performance Dashboards with Management.
• Performing Root Cause Analysis on different reports.
• Handling Team with patience and Skills.
• Handling Employee database for the process.
• Managing Resources to get optimum utilization results.
• Conducting team huddles and setting up weekly and monthly targets for excellent error-free business.
• Resolving Team Issues and providing Process help.
• Responsible for designing KRAs for the Team Ensuring the team meets them.
• Building and maintaining healthy business relations with clients
• Ensure customer satisfaction by achieving delivery and service quality norms
• Leading and monitoring performance through the team to ensure efficiency in Hamley's operations and meeting targets.