Lakshya Kanojia

• Conducted thorough data analysis to identify trends, anomalies, and opportunities for operational improvements.
• Creating high level review of data and presentation for the stakeholder communication.

Projects:

• Streamlining of DSC process across CFN and Credits.
• GSG BP to ACE migration.
• Assessment of Macros across CFN.
• SPOC for Paper to MYCA journey(For POA and National ID).
• Creation of CBR dollar report for UK CBR.
• Handled change management for Griffin and WDE/Genisys Launch for CFN.

• Skilled in handling Non phone enquires from Customers, Merchants, Attorneys, Third parties etc.
• Conduction root cause analysis of incoming correspondence.
• Ensuring high standard of Stakeholder satisfaction by delivering given Case time resolution and service level agreements.

• Handled queries related to Dispute, Fraud and general product related enquires and Demonstrated high efficiency and decision making in setting up Dispute and Fraud cases accurately to provide First call resolutions to the card members and decrease bad demand.
• Actively participated in DGT engager's responsible for organizing RnRs across teams.

• Resolved customer inquiries and complaints with empathy and accuracy, resulting in a customer satisfaction score of 100%