LAKSHYA SHARMA
IT Analyst
Summary
Seasoned IT Professional (ITIL Certified) with ample experience in IT Support. Hand's on experience working as an IT Support Engineer. Hand's on experience on Pipeline Intrusion Detection System based on COTDR. Leading PIDS Team for Implementation and Incident Response for GAIL's PIDS in Rajasthan Circle.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Analyst
Spaulding Ridge
07.2022 - Current
- Communicate IT Questions and Solutions verbally and written.
- Documenting Troubleshooting Process.
- Worked on Help Desk Ticketing System.
- Good analysis of problems troubleshooting and problem solving
- Asset preparation for new users and Assets Management for APAC and EMEA region.
- Taking care of Onboarding and Offboarding for APAC and EMEA region.
IT Support Technician
BMTG Advisory India Pvt. Ltd
07.2021 - 07.2022
- Worked on Help Desk Ticketing System with predefined SLA (not to be breached)
- Providing full time support to the Company User's in and outside India
- Support OS X and Windows users
- Provision, manage, and repair of employee's laptop
- Enforce best practices of office IT Security
- Respond to, and diagnose, problems through discussion with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Technical Support Engineer
PARAMOUNT WIRES AND CABLES LIMITED
06.2019 - 07.2021
- Engineering, Testing & Installation of Pipeline Intrusion Detection System for GAIL JLPL Working as a Technical Support Engineer
- Monitoring the system and daily alarms for the Pipeline Intrusion Detection System Project
- Verifying the alarms with the help of Site Person and ensuring the safety of GAIL Pipeline
- Taking care of all activities related to maintenance of PIDS Server, Client, Controller and all Software.
Education
B.Tech in Electronics and Communication -
Shri Bhawani Niketan Institute of Technology and Management Rajasthan Technical University, Kota
High School Diploma - undefined
Noble Kingdom Public Sr Secondary School
Skills
IT Securityundefined
Certification
ITIL V4 Foundation certificate in IT Service Management
Timeline
IT Analyst
Spaulding Ridge
07.2022 - Current
ITIL V4 Foundation certificate in IT Service Management
10-2021
IT Support Technician
BMTG Advisory India Pvt. Ltd
07.2021 - 07.2022
Technical Support Engineer
PARAMOUNT WIRES AND CABLES LIMITED
06.2019 - 07.2021
B.Tech in Electronics and Communication -
Shri Bhawani Niketan Institute of Technology and Management Rajasthan Technical University, Kota
High School Diploma - undefined
Noble Kingdom Public Sr Secondary School
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