Lalaine Cantu-Gomez
Portage, IN
Summary
Dynamic Recreational Activities Supervisor at Lakeshore Camp Resort, recognized for enhancing participant retention through engaging programming and exceptional customer service. Proven expertise in safety promotion and problem-solving, successfully implementing protocols that reduced incidents. Adept at collaborating with teams to improve facilities, fostering a welcoming environment for all participants.
Overview
2
2
years of professional experience
Work History
Recreational Activities Supervisor
Lakeshore Camp Resort
06.2021 - 09.2023
- Evaluated participant feedback regularly implementing necessary changes to improve programming quality continually.
- Maintained a safe and welcoming environment by regularly monitoring facility cleanliness and promptly addressing any potential hazards.
- Implemented safety protocols for all activities, leading to reduced incidents and increased participant confidence in the provided services.
- Achieved high levels of participant retention through consistent delivery of engaging activities coupled with excellent customer service skills.
- Mentored junior staff members in effective programming development techniques, enhancing overall team performance and program success rates.
- Developed comprehensive activity schedules, ensuring a wide range of options for participants, ultimately increasing program attendance.
- Collaborated with cross-functional teams on facility improvement projects, enhancing the overall experience for program participants and visitors alike.
- Conducted regular assessments of facility equipment, proactively identifying maintenance needs and ensuring optimal functionality at all times.
- Organized special events such as holiday celebrations or themed parties to enrich community engagement and foster social connections among attendees.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
Education
Academic And Technical Honors Diplomas -
Portage High School
Portage, IN Skills
- Collaborative approach
- Organizational skills
- Small group leadership
- Safety promotion
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Professionalism
Timeline
Recreational Activities Supervisor
Lakeshore Camp Resort
06.2021 - 09.2023
Academic And Technical Honors Diplomas -
Portage High School
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