Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Lalan Kr. Shah

Lalan Kr. Shah

Darjeeling

Summary

Results-driven F&B Captain with a strong track record in training junior staff and coordinating dining operations across multiple venues. Skilled in problem-solving and maintaining compliance with health and safety regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

F&B Captain

sterling holidays pvt ltd.
kalimpong
10.2024 - Current
  • Trained and guided junior staff in service standards.
  • Coordinated dining service operations across multiple venues.
  • Managed guest inquiries and resolved service-related issues.
  • Assisted in menu planning and special event arrangements.
  • Ensured compliance with health and safety regulations in food service.
  • Maintained inventory of supplies and placed reorder requests.
  • Collaborated with kitchen staff to streamline food delivery processes.
  • Monitored dining area for cleanliness and guest satisfaction levels.
  • Monitored stock levels of food items and beverages, ordering supplies as needed.
  • Responsible for setting up buffet stations prior to meal times using attractive presentation techniques.
  • Managed cash registers during shifts, balancing tills at the end of each shift.
  • Coordinated with chefs regarding food preparation times to ensure meals are served on time.
  • Maintained dining and food service areas to maximize safety and cleanliness.

F&B Senior Associate

sterling holidays pvt ltd.
kalimpong
10.2023 - 10.2024
  • Provided exceptional customer service to enhance guest experiences at resort facilities.
  • Managed inventory and supplies to ensure timely availability for service operations.
  • Processed orders using a computerized point-of-sale system.
  • Greeted customers and provided them with menus.
  • Ensured that all orders were accurate and served promptly.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Took customer orders accurately and provided menu recommendations when requested.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Monitored temperatures of prepared food and cold-storage areas.

F&B Associate

sterling holidays pvt ltd.
darjeeling
07.2021 - 10.2023
  • Provided exceptional customer service to enhance guest experiences at resort facilities.
  • Assisted in food preparation and presentation to maintain high-quality standards.
  • Managed inventory and supplies to ensure timely availability for service operations.
  • Maintained cleanliness and organization in dining areas and kitchen facilities.
  • Trained new associates on operational procedures and customer service protocols.
  • Greeted customers and provided them with menus.
  • Assisted in setting up the dining area before service hours.
  • Stocked supplies such as napkins, utensils, condiments, glassware. for each shift.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

F&B Trainee

sterling holidays pvt ltd.
darjeeling
10.2019 - 03.2020
  • Assisted in the daily operations of the Food & Beverage department, including restaurant service, banquet events, and in-room dining.
  • Gained hands-on experience in guest interaction, order taking, food and beverage service, and table setup.
  • Ensured adherence to hygiene, safety, and quality standards, as per hotel SOPs.
  • Developed skills in upselling techniques, menu knowledge, and handling guest feedback professionally.
  • Learned teamwork, communication, and time-management skills in a fast-paced hospitality environment.

Education

High School Diploma -

National Institute of Open Schooling
Darjeeling
03-2020

High School Diploma -

Ghoom Boys' H.S School
Ghoom
03-2015

Skills

  • Staff training
  • Event coordination
  • Menu planning
  • Inventory management
  • Cash handling
  • Customer service
  • Food safety compliance
  • Point-of-sale operation
  • Team collaboration
  • Problem solving
  • Time management
  • Guest relations
  • Menu design
  • Upselling strategies
  • Restaurant promotion
  • Order taking
  • Table setting
  • Menu development

Accomplishments

  • Employee of the Month (February 2025): Sterling Kalimpong
  • Employee of the Month (September 2023), Sterling Darjeeling.
  • Employee of the Month (December 2022), Sterling Darjeeling.
  • Best Trainee of the Month(November 2019), Sterling Darjeeling.

Certification

  • Received Food Safety and Hygiene Certificate (FSSAI), 2024
  • Certified in food and beverage safety and hygiene standard.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Nepali
Proficient (C2)
C2
Bengali
Beginner (A1)
A1

Timeline

F&B Captain

sterling holidays pvt ltd.
10.2024 - Current

F&B Senior Associate

sterling holidays pvt ltd.
10.2023 - 10.2024

F&B Associate

sterling holidays pvt ltd.
07.2021 - 10.2023

F&B Trainee

sterling holidays pvt ltd.
10.2019 - 03.2020

High School Diploma -

National Institute of Open Schooling

High School Diploma -

Ghoom Boys' H.S School

Similar Profiles

CREATE PROFILE
Lalan Kr. Shah