Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Lalfakawma Nemo

Lalfakawma Nemo

Aizawl

Summary

Dynamic and results-driven professional with extensive experience in guest relations at P&O Cruises. Proven expertise in order management and exceptional customer service, consistently enhancing guest satisfaction. Adept at menu expertise and food safety, ensuring compliance with brand standards while delivering service excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Food Waiter

P&O Cruises
London
11.2024 - Current
  • Facilitated effective communication with kitchen staff regarding order status and special requests.
  • Proactively checked customer satisfaction with meals, addressing concerns promptly.
  • Provided assistance to team members by bussing tables and delivering food orders to kitchen staff.
  • Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.

Guest Service Associate

Westin Mumbai
Mumbai
07.2024 - 11.2024
  • Delivered personalized service to enhance guest experience and satisfaction.
  • Maintained cleanliness and organization of lounge area, ensuring ample amenities were available.
  • Monitored food and drink supplies, replenishing as necessary to meet guest needs.
  • Adhered to safety and security protocols within lounge environment.
  • Ensured compliance with company policies and procedures at all times.

Guest Service Associate

JW Marriott Goa
Goa
04.2023 - 06.2024
  • Ensure that customers are provided with menus and assist them in choosing items according to their tastes.
  • Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.
  • Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.
  • Provide customers with suggestions on beverages that complement the food items that they have ordered.

Intern

Courtyard by Marriott & Fairfield by Marriott
Bengaluru
10.2022 - 03.2023
  • Welcome guests in a polite and friendly manner.
  • Prepare set ups for tables.
  • Ensure compliance of brand standards.
  • Ensure cleanliness of work areas.
  • Manage guest queries in a timely and efficient manner.

Education

High School Diploma -

Little Light School
Aizawl
03.2017

Skills

  • Order management
  • Point of sale
  • Customer service
  • Guest relations
  • Food safety
  • Menu expertise
  • Service excellence

Accomplishments

  • Associate of the month at JW Marriott Goa, 06/01/23
  • Associate of the month at JW Marriott Goa, 02/01/24
  • Intern of the month at Courtyard by Marriott & Fairfield by Marriott, Bengaluru, 01/01/23
  • High Notes (appreciation letter) from Restaurant Director (JW Marriott Goa)

Languages

  • Mizo, First Language
  • English

Timeline

Food Waiter

P&O Cruises
11.2024 - Current

Guest Service Associate

Westin Mumbai
07.2024 - 11.2024

Guest Service Associate

JW Marriott Goa
04.2023 - 06.2024

Intern

Courtyard by Marriott & Fairfield by Marriott
10.2022 - 03.2023

High School Diploma -

Little Light School

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Lalfakawma Nemo