Lalginngam Haokip
Imphal
Summary
Dedicated professional with expertise in customer relations and conflict resolution. Known for effective communication and maintaining a positive corporate image, ready to enhance guest experiences and team collaboration.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Training Captain
You Mee
Bangalore
11.2022 - Current
- Developed and implemented training programs that enhanced employee skill sets and job performance.
- Facilitated onboarding processes for new hires, ensuring smooth transitions into company culture.
- Collaborated with management to assess workforce needs and optimize talent acquisition strategies.
Captain
Big Bull Lounge
Chennai
10.2021 - 11.2022
- Greeted guests in a friendly and professional manner.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Senior Steward
CAG Pride
Gujarat
10.2021 - 10.2022
- Led operational oversight for service areas, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for new stewards to enhance service quality.
- Coordinated inventory management processes, minimizing waste and optimizing stock levels.
- Improved customer engagement through proactive communication and personalized service experiences.
- Evaluated and maintained quality assurance standards across all dining operations.
Education
Gandhi Memorial Govt . High School
ImphalSkills
- Time management
- Hardwork
- Handling customer in a gently manner
- Expert at working under pressure
Languages
Kuki
First Language
Hindi
Beginner (A1)
A1
English
Intermediate (B1)
B1
Timeline
Training Captain
You Mee
11.2022 - Current
Captain
Big Bull Lounge
10.2021 - 11.2022
Senior Steward
CAG Pride
10.2021 - 10.2022
Gandhi Memorial Govt . High School