Dedicated professional with expertise in customer relations and conflict resolution. Known for effective communication and maintaining a positive corporate image, ready to enhance guest experiences and team collaboration.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Training Captain
You Mee
Bangalore
11.2022 - Current
Developed and implemented training programs that enhanced employee skill sets and job performance.
Facilitated onboarding processes for new hires, ensuring smooth transitions into company culture.
Collaborated with management to assess workforce needs and optimize talent acquisition strategies.
Captain
Big Bull Lounge
Chennai
10.2021 - 11.2022
Greeted guests in a friendly and professional manner.
Delivered food items to tables in a timely manner while ensuring correct order accuracy.
Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
Maintained clean, neat and professional uniform to promote positive corporate image.
Senior Steward
CAG Pride
Gujarat
10.2021 - 10.2022
Led operational oversight for service areas, ensuring compliance with health and safety regulations.
Developed and implemented training programs for new stewards to enhance service quality.
Coordinated inventory management processes, minimizing waste and optimizing stock levels.
Improved customer engagement through proactive communication and personalized service experiences.
Evaluated and maintained quality assurance standards across all dining operations.