Lalima Rai
Noida
Summary
Experienced IT Sales Account Manager with over 9 years of success in cultivating enduring partnerships with more than 3000 clients globally. Known for expertly tailoring solutions to drive revenue growth, consistently surpassing targets through strategic sales, clear communication, and extensive product expertise. Skilled in fostering teamwork, mentoring, and delivering exceptional customer success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RENEWALS ACCOUNT MANAGER
Oracle Corporation
07.2023 - 08.2024
- Owned the full renewals lifecycle, driving retention, revenue continuity, and operational efficiency through data-led strategies and cross-functional collaboration
- Increased client retention by 15% through personalized outreach, stakeholder engagement, and early renewal alignment with customer goals
- Recovered $2M in outstanding dues by executing targeted collection strategies and strengthening commercial governance
- Established scalable renewal processes from the ground up, setting operational best practices for Oracle Advertising's pilot team
- Reduced contract cycle time by 20% by streamlining workflows in collaboration with legal, deal management, and operations teams
- Drove a 20% uplift in renewal revenue by leveraging predictive analytics to identify at-risk accounts and proactively overcome objections
CUSTOMER SUCCESS ACCOUNT MANAGER
Adobe Inc.
04.2022 - 07.2023
- Maintained an exceptional 97% client retention rate and earned multiple recognitions for consistently surpassing sales targets and fostering team growth
- Drove 30% Revenue Growth across 1000+ North American Adobe accounts through data-led customer success strategies and outcome-based engagement
- Improved Product Adoption by analyzing usage trends to mitigate churn, surface upsell opportunities, and boost account health
- Led Strategic Expansions by identifying whitespace from usage analysis, unlocking incremental revenue within existing accounts
- Increased Monthly Revenue by 30% through targeted campaigns promoting underutilized Adobe SKUs
- Enabled Team Success by mentoring new hires, enhancing productivity, and strengthening execution across CS workflows
- Achieved 97% Retention Rate through proactive engagement, quarterly CSAT tracking, and high-touch customer support
- Set Revenue Benchmark by pioneering Adobe's bulk Acrobat SKU sale, generating $55K in a month and earning Rockstar Performer nomination
CLIENT GROWTH PARTNER, EMEA
MarketsandMarkets Research Pvt. Ltd
06.2021 - 04.2022
- Drove revenue growth and client engagement across the EMEA region by delivering high-value market intelligence solutions to Fortune 500 and mid-market clients
- Enabled senior decision-makers to identify growth opportunities, assess market risks, and shape data-backed go-to-market strategies using MnM's proprietary platforms and custom research services
- Generated $200K+ Pipeline by engaging enterprise and mid-market clients, positioning MnM's insights as strategic assets for planning and innovation
- Advised CXOs & Senior Leaders on emerging markets, disruptive tech, and investment strategies across multiple industries
- Delivered 200+ Demos of MnM's Knowledge Store and research solutions, enabling data-backed forecasting and expansion planning
- Crafted Executive-Ready Decks translating complex market data into actionable insights for CXO-level decision-making
- Accelerated Deal Velocity by building a high-quality pipeline through ecosystem mapping and consultative selling
- Drove Project Success through tight cross-functional collaboration with research, delivery, and ops teams to ensure seamless execution and client satisfaction
SENIOR ACCOUNT MANAGER, ANZ & INDIA
Dynata LLC
06.2017 - 03.2021
- Owned the end-to-end sales and account management lifecycle for Dynata's proprietary online panel solutions
- Worked closely with corporate insights, research agencies, consulting, and media clients to deliver complex research projects
- Managed the complete quote-to-cash process-driving strategic account growth, operational execution, and revenue performance through strong cross-functional collaboration
- Achieved 500% Revenue Growth by reviving a dormant account-from $200K to $1.2M-through strategic client engagement and exceptional service
- Built Trusted Relationships with enterprise clients across regions, improving satisfaction and retention; recognized for driving sustained growth
- Expanded APAC Presence by identifying and converting high-potential prospects, accelerating pipeline velocity and business development
- Enhanced Revenue Integrity by auditing 3,000+ contracts to ensure pricing accuracy, billing compliance, and smooth renewals
- Led Seamless Delivery Execution by coordinating with finance, project managers, and panel partners to ensure timely delivery and accurate invoicing
- Recognized for Excellence with four performance awards for exceeding targets, optimizing operations, and elevating client satisfaction
SALES COORDINATOR
Hyatt Hotels Corporation
05.2016 - 05.2017
- Contributed to the successful pre-opening and launch of Andaz Delhi by driving strategic sales initiatives, optimizing operational processes, and building strong client relationships
- Played a pivotal role in recruitment, system adoption, and early market engagement during one of India's most significant hotel launches
- Built a Pipeline of 18,000+ Leads through a targeted sales blitz across Delhi NCR, boosting early-stage pipeline and brand visibility
- Drove 10% Customer Growth by collaborating with India's largest hotel sales team to expand outreach and accelerate market penetration pre-launch
- Appointed as SPOC and System Admin within 3 months; led system implementation and trained 350+ staff
- Enabled Scalable Hiring by supporting recruitment and onboarding of 350+ staff across departments, aligning talent with operational needs
- Ensured Operational Readiness by coordinating strategic planning and execution during the hotel's pre-opening phase for a timely market entry
Education
BBA -
Oxford Brookes University
04-2016
Skills
- Pipeline Management
- Consultative Sales
- Sales Forecasting
- Enterprise Sales
- Business To Business
- Account Management
- Strategic Planning
- NEAT Analysis
- Solution Selling
- MEDDIC
- Teamwork and collaboration
- Revenue growth
Certification
- Generative AI for Sales and Services Professionals
- Prompt Engineering: How to talk to the AIs
- Customer Success Management Fundamentals
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
RENEWALS ACCOUNT MANAGER
Oracle Corporation
07.2023 - 08.2024
CUSTOMER SUCCESS ACCOUNT MANAGER
Adobe Inc.
04.2022 - 07.2023
CLIENT GROWTH PARTNER, EMEA
MarketsandMarkets Research Pvt. Ltd
06.2021 - 04.2022
SENIOR ACCOUNT MANAGER, ANZ & INDIA
Dynata LLC
06.2017 - 03.2021
SALES COORDINATOR
Hyatt Hotels Corporation
05.2016 - 05.2017
BBA -
Oxford Brookes University
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