Lalit Bhushan Thakur

❖ Managed over 50 partners and 120 riders for last-mile delivery operations in Gurugram.

❖ Achievements of 100% SLAs delivery and a streamlined last-mile delivery model through the implementation of SOPs and an order-based commission structure. ❖ Resolved customer inquiries and escalated critical complaints to management for prompt resolution.

❖ Conducted performance reviews for partners and riders, providing actionable feedback to enhance productivity.

❖ Collaborated with manpower agencies to manage delivery workforce, tracked login/logout hours, delivery efficiency, and manpower alignment with SLAs and operational goals.

❖ Reviewed completed work to ensure consistency, quality, and compliance with established standards.

❖ Collaborated with diverse teams to tackle product-related challenges and meet operational objectives.

❖ Arranged backup and managed payable accounts.

❖ Created and managed budgets for travel, training, and team-building activities.

We are Pioneers in solving one of the toughest supply chain problems in the world by leveraging innovative technology. We source fresh produce from farmers and deliver them to businesses within 12 hours.

• Onboard dedicated F&V shops, wholesale customer, kirana shop, Resturants & PGs. •

Handling 100+ customers across provided Locality (Gurgaon)

• Collect Orders from new customers and retaining existing customers as well

• Excellent root planning, location tracking and coordination for timely delivery of Orders.

• Managing the stores and solving their problems of delivery issues, price and payment related issues.

• Responsible for the returns & payment.

• Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
• Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
• Facilitated relationships with target accounts through implementation of proven networking methods.

• Compared data with source documents or re-entered data in verification format to detect errors.
• Reviewed data for deficiencies or errors to correct incompatibilities and check output.