LALIT CHILUKURI

• Strategically drove business growth and client success through tailored
presales strategies and effective implementation methodologies.
• Leveraged expertise in AI automation to optimize processes, reduce costs,
and enhance productivity.
• Established collaborative partnerships with HCM service providers to deliver comprehensive solutions and drive mutual growth.

• Strategically drove business growth and client success through tailored presales strategies and effective implementation methodologies.

• Leveraged expertise in AI automation to optimize processes, reduce costs, and enhance productivity. • Established collaborative partnerships with HCM service providers to deliver comprehensive solutions and drive mutual growth.

• Played a key role in driving company profitability by actively contributing to sales conversions, monitoring project SLAs for implementations, and making significant contributions to up-selling and cross-selling reports.
• Provided valuable suggestions to the board on enhancing product efficiency and played a pivotal role in creating design documentation for new modules and internal process enhancements.
• Facilitating business expansion in the assigned territory and consistently improving top & bottom-line profitability of the company; identifying new streams for long-term revenue growth
• Building sales funnel through pipeline build programs, lead generation campaigns, advertisements, referrals, competitor edging analysis & cold calling
• Identifying customers’ requirements & proposing new product solutions and through up-selling & cross-selling of upselling / cross-selling of companies products, partner products & complete product lines
• Dealing with large volume & high profit accounts; building and maintaining strong relationships with key accounts for generating repeat business; acting as single point of contact and exceeding customer expectations for repeat business
• Providing leadership for Product Architecture, Design and Releases, in lieu of rapidly changing, highly competitive marketplace
• Collaborating with technical teams & client for customized solution offerings
• Building strategy to displace competitive vendors; increasing add-on sales by targeted tactical account planning

Highlights:

• Pioneered in:
• Heading/collaborating with a team of over 40 individuals across all three lines of business (LOBs) while implementing streamlined processes, resulting in a 50% improvement in project handover efficiency and implementation methodology.
• Minimizing project timelines from 90 days to 60 days, enabling faster sales conversions through the delivery of efficient client solutions and achieving a 10% increase in upsell percentage

• Acted as a Board of Director, for making decisions related to implementation and customer success, and spearheaded the development of streamlined internal processes from inception, resulting in a remarkable 60% increase in overall efficiency
• Effectively collaborated with various HCM add-on products to expand the range of services ordered by the organization and the product itself
• Led a team of over 30 consultants specializing in implementation, integration, and customer success, actively contributing to the resolution of complex client problems by providing innovative solutions.
• Pivotal in the development of the Performance Management System (PMS) and Engagement modules, working closely with the product team and providing guidance throughout the entire module creation process

• Led a team of 15+ consultants to drive SAAS implementations in the HRMS domain for over 100+ clients across APAC, Africa and UAE.
• Developed automated processes for clients to validate prototypes (Business process mapping, configurations and data collection) which improved project delivery SLA by 35 percent (90 days to 60 days).
• Developed customized product training and introduced industry’s leading project management softwares like Zoho analytics, Trello & JIRA which enhanced team’s productivity ~ 25 percent
• Improved cross functional collaboration across product, center of excellence, Integration and implementation teams by streamlining internal processes which improved customer satisfaction scores (NPS) across multiple touch points.
• Became the Highest point of escalation in the central growth team to resolve client queries in a timely manner.

• Passionate about learning and committed to continual improvement.
• Played the role of an individual contributor to actively solve for problems existing in the internal processes.
• Responsible for implementing workday time and attendance module for the entire COE division.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Directed an 8-member team focused on identifying online credit card fraud transactions
• Conducted comprehensive training sessions and presented detailed analytics reports.
• Regularly provided constructive feedback for continuous improvement.

• Probed buyer and seller risk patterns on Amazon US platform.
• Recognized as the top performer for three consecutive months.
• Developed new Standard Operating Procedure (SOP) documents to enhance process efficiency.
• Mentored and trained new team members during peak periods.

• Spaces by MTC was born from a vision to create interiors that go beyond aesthetics, transforming spaces into experiences that reflect individuality and purpose.
• With a foundation built on years of industry insight and fueled by seed funding, Spaces by MTC is dedicated to innovative and sustainable design solutions.
• Our team combines craftsmanship and creativity to bring clients’ visions to life, shaping environments that stand the test of time.