Lalit Dang
Delhi
Summary
Driven Crew Logistics Specialist | Operational Excellence | Automation Innovator
With a proven track record in crew logistics within the airline industry, I excel in optimizing operations, ensuring compliance with company policies, and delivering significant cost savings. My expertise includes providing first-level support and decisive action during OCC disruptions and IROPS, coupled with a strong focus on risk assessment and mitigation strategies to maintain seamless operations.
A natural leader, I thrive in team handling, coaching, and fostering collaboration to achieve organizational goals. My hands-on experience in spearheading automation projects has streamlined processes and driven operational efficiency, reinforcing my commitment to excellence in every aspect of my work.
A key highlight of my career is leading the complete automation of logistics operations, I have driven transformative projects that revolutionized crew logistics. Key achievements include:
• Leading the complete automation of logistics operations with the successful launch of the HOTAC app, streamlining crew accommodation |Transportation | Flight booking management.
• Developing the Crew Care app, enhancing crew support and operational efficiency.
• Introducing a AI enabled chatbot for crew member connectivity, improving real-time communication and engagement.
Passionate about innovation and problem-solving, I am dedicated to driving impactful change and creating value in the aviation sector. Let’s connect to explore opportunities where my skills can contribute to your success.
Overview
18
18
years of professional experience
Work History
Associate Director - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2023 - Current
- Monthly checks to ensure proper implementation of procedures pertaining to applications, identify, evaluate, and implement corrective action by checking of working and observing practices followed
- Bring in standardization
- Conducted supply chain audits, risk assessments, and compliance reviews to identify operational and financial risks
- Developed and implemented audit plans, procedures, and test programs to ensure compliance with company policies and procedures, laws, and regulations
- Analyzed data and provided recommendations for improvements to management
- Coordinated and facilitated communication between internal and external stakeholders
- Collaborated with cross-functional teams to identify and implement solutions to improve operational efficiencies and reduce costs
- Identify training needs of vendors apart from yearly refreshers & formulate short/long term corrective measures
- Conduct sessions to keep Logistics team abreast of all developments
- Knowledge enhancement, learning from audit findings
- Case studies for issues handling and system usage
- Bring in automation/ ideas to reduce non-compliance to lowest possible level
- To Identify the activities, which are time consuming /not scalable because of manual nature and find out ways to automate
- Successfully completed HOTAC (Hotel / Transport and flight booking) automation within crew logistics
- Actively participated in software change from ROCADE to AIMS
- Led teams of up to 38 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Senior Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
03.2020 - 03.2023
- Lead and supervise a team of 4 Shift managers and 14 AM/Sr Executives & Executives
- Strategic planning and forecasting appraise performance, reward and discipline employees, resolve problems and address staffing needs
- Conducted supply chain audits, risk assessments, and compliance reviews to identify operational and financial risks
- Developed and implemented audit plans, procedures, and test programs to ensure compliance with company policies and procedures, laws, and regulations
- Analyzed data and provided recommendations for improvements to management
- Coordinated and facilitated communication between internal and external stakeholders
- Collaborated with cross-functional teams to identify and implement solutions to improve operational efficiencies and reduce costs
- Roster construction and leave management of all crew logistics staff
- Mentor, train and develop teammates for career progression and learning
- Work on process, policies and guidelines pertaining to crew logistics and their successful implementation across the vertical
- Work on optimum utilization of resources to save cost for deadheading, transport costs and hotel costs
- Make sure timely and accurately verification of Hotel and transport bills are done
- Ensure Compliance with Company policies and procedures, and instructions from Leadership team
- Provide first level of support & decision making during OCC disruptions and IROPS
- Responsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace
- To forecast and ascertain any development which may lead to an operational impact
- Ensure, such developments must be communicated to the leadership team in a time-based manner
- Documentation in respect to complete crew logistics Manual covering policies, processes, systems working & redundancy procedures
Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2018 - 03.2020
- Conducted data analysis and created reports to identify trends and opportunities for improvement
- Developed and implemented process improvements to increase operational efficiencies and reduce costs
- Assisted with the development and implementation of supply chain strategies
- Conducted supplier performance evaluations and negotiated contracts
- Ensure that the department desk is manned 24
- 7
- Mentor, train and develop teammates for career progression and learning
- Work on process, policies and guidelines pertaining to crew logistics and their successful implementation across the vertical
- Cross check services to be provided by regular and stand-by vendors (Hotels, Transport, Meal outlets/Lounges)
- Work on optimum utilization of resources to save cost for deadheading, transport costs and hotel costs
- Ensure that all crew complaints/query are resolved and reverted ASAP
- If there is any grievance or complain sent by crew members
- Proper arrangements of Air tickets, transport, hotel bookings, allowed allowances etc
- For Operation and training crew members
- Make sure timely and accurately verification of Hotel and transport bills are done
- Ensure Compliance with Company policies and procedures, and instructions from Leadership team
- Auditing of internal working
Assistant Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2015 - 03.2018
- Monitoring of IVR reports, Quality analysis, policies and procedures
- Work on staff communication, grooming and related training(s) in order to achieve desired results and company objective
- Knowledge sharing with team, sharing case studies conducting sessions
- Calls handling, closing crew concerns with 100 percent satisfaction
- Supporting manager in smooth operations
- Mentor, train and develop teammates for career progression and learning
- Work on process, policies and guidelines pertaining to crew logistics and their successful implementation across the vertical
Team Lead Crew Logistics
Interglobe Aviation - INDIGO Airlines
03.2013 - 03.2015
- Work on staff communication, grooming and related training(s) in order to achieve desired results and company objective
- Knowledge sharing with team, sharing case studies conducting sessions
- Calls handling, closing crew concerns with 100 percent satisfaction
- Monitoring of IVR reports, Quality analysis, policies and procedures
- If there is any grievance or complain sent by crew members
- Mentor, train and develop teammates for career progression and learning
- Work on process, policies and guidelines pertaining to crew logistics and their successful implementation across the vertical
Executive Crew Logistics
Interglobe Aviation - INDIGO Airlines
06.2012 - 02.2013
- Ensuring 100 percent availability on calls
- Ensuring there are no delays due to logistics action
- Nil avoidable cost to be incurred
- Assist manager in handling redundancies
- Nil unauthorized leaves
Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT LTD
07.2008 - 06.2012
- Responsible for handling team of 30 agents in terms of their queries and client coordination
- Keep the team updated with all the updates and changes
- Conduct monthly calibration with all TLʼS, QCRʼs and Sr
- Agents
- Provide instant feedbacks for all audits
- Provide weekly and cyclic feedbacks
- Responsible for preparing and presenting monthly reviews with Sr
- Mgt
- Responsible to do SPOT check on regular basis
- To do Side By Side audits every month
- To provide and arrange refresher training for QCRʼs and Sr
- Agents when required
- To support team during peak through quality check, testing or uploading data as per the requirement
Senior Steward
Le Meridian
05.2007 - 07.2008
- Hands on experience in effective management of Food & Beverage operations and customer service operations
- Effectively learning and following the SOPʼs of the Senior Steward
- Successfully handled the various KRAʼs of the F&B Service including store indenting, bar inventories, and up keep of operating equipmentʼs
Education
Bachelor in Hotel Management -
National Council of Hotel Management, Pusa, NCHMCT
06.2007
Skills
- Strategic planning and forecasting
- Analytical & Organizational Skills
- Project Management
- Critical Thinking
- Effective Time Management
- Team collaboration and leadership
- Process improvement
- Coaching and mentoring
- Analytical thinking
- Strategic leadership
- Decision-making
Accomplishments
- Supervised team of 38 staff members.
- Collaborated with team of digital and business in the development of HOTAC and Crew care app.
- 6E Ethics Award, Interglobe Aviation Ltd
- Awarded with employee of the year award at Interglobe Technologies
- Awarded with Employee of the Month award at Interglobe Aviation Ltd.
- Nominated for best 36 employees at Interglobe Aviation Ltd.
Contact
Lalit Dang, lalit.1dang@gmail.com, 9868646461, D-60, F-1, Dilshad Colony, Delhi, 110095
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Associate Director - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2023 - Current
Senior Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
03.2020 - 03.2023
Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2018 - 03.2020
Assistant Manager - Crew Logistics
Interglobe Aviation - INDIGO Airlines
04.2015 - 03.2018
Team Lead Crew Logistics
Interglobe Aviation - INDIGO Airlines
03.2013 - 03.2015
Executive Crew Logistics
Interglobe Aviation - INDIGO Airlines
06.2012 - 02.2013
Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT LTD
07.2008 - 06.2012
Senior Steward
Le Meridian
05.2007 - 07.2008
Bachelor in Hotel Management -
National Council of Hotel Management, Pusa, NCHMCT
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