Lalit Gupta
Head IT Infrastructure
Greater Noida West
Summary
My primary objective as an Infrastructure Manager is to lead the IT personnel in the analysis, design, and implementation of systems and networks while ensuring that all IT infrastructures meet all requirements and the highest quality standards. My years of experience as Infrastructure Manager gave me a solid background in how to manage teams and business units so as to maximize outputs and meet company goals.
Overview
24
24
years of professional experience
Work History
Head IT Infrastructure & Projects
Gujarat Fluorochemicals Limited
08.2024 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Oversee day-to-day operations of the IT infrastructure, including network management, server administration, and data center operations.
- Develop and execute long-term infrastructure strategy aligned with business goals.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Lead and mentor a team of infrastructure engineers and technicians.
- Analyze infrastructure costs and identify areas for optimization
DGM IT / SDM
Motherson Technology Services Limited
12.2023 - Current
- Company Overview: Motherson is one of the world's largest manufacturers of components for the automotive industry
- Scope of the position involves leading the Project Management Office and Service Assurance for all internal clients / group companies
- Motherson is one of the world's largest manufacturers of components for the automotive industry
General Manager
ScaleneWorks People Solution LLP
06.2023 - 11.2023
- Company Overview: Motherson is one of the world's largest manufacturers of components for the automotive industry
- Scope of the position involves leading the Project Management Office and Service Assurance for all internal clients / group companies
- Motherson is one of the world's largest manufacturers of components for the automotive industry
Deputy General Manager - IT Systems
Schneider Electric
11.2009 - 04.2022
- Company Overview: Schneider Electric is the only global specialist providing both strong services and smart solutions to deliver significant energy savings and optimize total cost of ownership and services at Schneider Electric
- Scope of position is expansive and includes departmental direction and full design, installation, implementation, support, training, administration and management authority for: Infrastructure Transformation & Transition, Data Center Operations, PC Desktop Systems, Application Systems, UNIX System Administration, Help Desk Operations
- Also leading India & Middle East & Africa regions for transformation, run, governance and projects for outsourced partners for service delivery and infrastructure services
- Integration lead for integrating M&A entity of L&T Electrical Automation & Industrial Controls with Schneider
- Schneider Electric is the only global specialist providing both strong services and smart solutions to deliver significant energy savings and optimize total cost of ownership and services at Schneider Electric
Senior Program Manager
EXL
10.2008 - 06.2009
- Company Overview: EXL is a leading end-to-end business process outsourcing solution provider
- I was leading a team of Senior Engineers, Network Specialists, Site Managers, Shift Managers, Service Desk Officers and Engineers for roll out of project and new services across all domains in EXL
- I was managing a team of over 100 professionals operating from Delhi, Gurgaon and Noida
- Major domains handled were: Project Management, Incident Management, Process Management, Transition Management, Problem Management, SLA Management, Team Management, Report Management, Multi-Vendor Multi-Product Support in on-line environment
- EXL is a leading end-to-end business process outsourcing solution provider
Program Manager
Network Solutions
05.2007 - 10.2008
- Company Overview: Venture Infotek is India's premier transaction management company, providing integrated end-to-end solutions for card payment processing, loyalty programme, and electronic recharge of pre-paid cellular cards
- I was leading a team of Senior Engineers, Service Desk Officers and Engineers for roll out of project and new services across all domains in Venture Infotek
- I was also managing Data Centre and DR Centre operations in Mumbai & Bangalore
- Data Centre Management, Project Management, Incident Management, Process Management, Transition Management, Problem Management, SLA Management, Team Management, Change Management
- Venture Infotek is India's premier transaction management company, providing integrated end-to-end solutions for card payment processing, loyalty programme, and electronic recharge of pre-paid cellular cards
Uptime Provisioning Manager
Datacraft India Ltd
03.2006 - 05.2007
- Service Delivery for MRF, IOB, Federal Bank & Syndicate Bank
- ITG Executive for North India with maintenance of Mail & Domain servers
- Project Manager (MRF)-North India
- Provisioning Manager (SBI & AB)-North India
- Uptime Management of more than 4,000 SBI & AB Branches across North India
- Uptime Management of other banking clients like CBI, IOB, Federal Bank, etc
- Uptime Management of non-banking clients like Metlife, NHAI, LIC Housing Finance, etc
- Telco (BSNL/MTNL) Management
- Provisioning of new and shifting of existing leased line & ISDN Circuits
- SLA Management for CAP, CORE locations and branches
- Up-gradation of Circuits
- Fiber conversion at 48 CAP (City Aggregation Points) & CORE locations
- Team Management of 120+ Engineers
- Internal & External Escalations
- Root Cause Analysis (RCA) of repeated faults
- Site surveys and feasibility Test
- Incident Management and Remote troubleshooting
- Feedback to the management Managed 15000+ Call Volumes on a Monthly Basis from Solutions & Services point of View
Lecturer
Chitkara Educational Trust
01.2005 - 03.2006
- Internal Quality Auditor for ISO 9001-2000
- To ensure the smooth working of Domain for approx 500 computers on campus level
- Managing the WLAN with access point
- To assist the students undergoing CCNA certification in the premises
- To Maintain the User & Resource Authentication using MS Active Directory over Windows 2000 Server
- To Maintain the Lease Line of 2Mbps
- Designing and Implementation of Network Sites
- Configuring and managing the MS Exchange Server 2000 from the internal mailing system
- Technical support for Organization user
- Maintenance of website http://chitkara.org
Lecturer & Network Administrator
Sri Guru Gobind Singh College (Punjab University)
07.2001 - 01.2005
- To ensure the smooth working of Domain for approx 200 computers on campus level
- Managing the WLAN with access point
- To Maintain the User & Resource Authentication using MS Active Directory over Windows 2000 Server
- Maintenance of Linux & SCO UNIX Servers
- To Maintain the Lease Line of 2Mbps
- Designing and Implementation of Network Sites
- Configuring and managing the MS Exchange Server 2000 from the internal mailing system
- Technical support for Organization user
- Maintenance of website http://sggscollege.ac.in
Education
M.Sc - Computer Science
Guru Jambeshwar University
Bachelor of Engineering - Electronics and Communication
VYWS College of Engineering
Skills
- Collaboration
- Microsoft Office
- System Administration
- Service Assurance
- Vendor Relationship Management
- Relationship Management
- Business Process Outsourcing
- Operations Management
- Project Management
- Integration
- Project Management Office (PMO)
- Process Management
- Customer Support
- Service Delivery
- Transition Management
- Change Management
- Technical Support
- Infrastructure Management
- Incident Management
- Problem Management
- Team Management
- Risk Management
- Network Management
- Service Desk
- Merger & Acquisition
Timeline
Head IT Infrastructure & Projects
Gujarat Fluorochemicals Limited
08.2024 - Current
DGM IT / SDM
Motherson Technology Services Limited
12.2023 - Current
General Manager
ScaleneWorks People Solution LLP
06.2023 - 11.2023
Deputy General Manager - IT Systems
Schneider Electric
11.2009 - 04.2022
Senior Program Manager
EXL
10.2008 - 06.2009
Program Manager
Network Solutions
05.2007 - 10.2008
Uptime Provisioning Manager
Datacraft India Ltd
03.2006 - 05.2007
Lecturer
Chitkara Educational Trust
01.2005 - 03.2006
Lecturer & Network Administrator
Sri Guru Gobind Singh College (Punjab University)
07.2001 - 01.2005
Bachelor of Engineering - Electronics and Communication
VYWS College of Engineering
M.Sc - Computer Science
Guru Jambeshwar University
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