Lalit Kaushik
New Delhi
Summary
To work in a competitive and challenging work environment. To contribute to the best of my ability towards the growth and development of a progressive company. To acquire a position that will utilize my knowledge and experience, as well as further develop and cultivate my current skills and talents. Rational Subject Matter Expert with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. A knowledgeable innovator is known for recommending new technologies to enhance existing systems and introduce new systems. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert
Genpact
Gurugram, Haryana
01.2022 - Current
- Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Senior Fraud & Charge Back Analyst
EXL Services
01.2021 - 01.2022
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Optimized core processes to improve business performance and operational agility.
- Identified and resolved problems through root cause analysis and research.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Devised and implemented processes and procedures to streamline operations.
Process Associate
UHG (UNITEDHEALTH GROUP IN United Behavioral Health (Optum Health))
03.2018 - 06.2020
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Implemented organizational strategies to maintain a clean, efficient workspace.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
Process Associate (Claims Adjudication)
UHG (UNITEDHEALTH GROUP IN BUZZ PROCESS)
07.2017 - 02.2018
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
Associate Finance
Snapdeal (Jasper Infotech Pvt Ltd)
06.2016 - 06.2017
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Finance Associate
Snapdeal (Jasper Infotech Pvt Ltd)
Okhla, DL
04.2015 - 05.2016
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
Education
Advanced Diploma in Multimedia (ADIM + Maya) -
Arena Multimedia
B. Com (P) -
Delhi University
01.2009
12th -
01.2004
10th -
01.2000
Skills
- Anti-Money Laundering
- KYC Verification
- Business Analysis
- Financial Analysis
- Cross-border Transactions
- Transaction Monitoring
- Suspicious Activity Reporting
- Real-Time Monitoring Transactions & Capture Fraud
- Know Your Client
- Crypto Currency
- Block Chain
- Banking Risk
- Capital Market
- Compliance
- Disputes
- Alert Triage
- Sanction Countries
- OFAC Countries
- Off & On BlockChain Transactions
- Sar Filling (International and United States)
- Money Laundering Reporting Officer (MLRO)
- National Crime Agency
- Money Laundering Investigation Units - MLU
- Garda (Ireland National Police and Security Service)
- Counter-Terrorist Financing (CTF)
- Fintrac Filling
- System Analysis
- Documentation And Reporting
- Information Gathering
- Issue Identification
- Workflow Analysis
- Root Cause Analysis
- Risk Mitigation
- Process enhancement
- Regulatory Compliance
- Multiple Priorities Management
- Account Reconciliation
- Compliance Analysis
- Incident Reporting
- Data Research and Validation
- Evidence-Based Decision Making
- Corrective Action Planning
- Risk Analysis
- Operations Analysis
- Internal Auditing
- Strategic Planning
- Business process improvement
- Data Mapping
- Operational Reporting
- Test case scenarios
- Documentation
- Business Requirements
- Trend Monitoring
- Teamwork and Collaboration
- Team Collaboration
- Financial Markets
- Interpersonal Communication
- Decision-Making
- Organizational Skills
- Documentation Management
- Quality Assurance
- Business Planning
Languages
English
Hindi
Personal Information
- Father's Name: Mr. Baldish Kaushik
- Date of Birth: 08/18/84
- Nationality: Indian
- Marital Status: Married
Timeline
Subject Matter Expert
Genpact
01.2022 - Current
Senior Fraud & Charge Back Analyst
EXL Services
01.2021 - 01.2022
Process Associate
UHG (UNITEDHEALTH GROUP IN United Behavioral Health (Optum Health))
03.2018 - 06.2020
Process Associate (Claims Adjudication)
UHG (UNITEDHEALTH GROUP IN BUZZ PROCESS)
07.2017 - 02.2018
Associate Finance
Snapdeal (Jasper Infotech Pvt Ltd)
06.2016 - 06.2017
Finance Associate
Snapdeal (Jasper Infotech Pvt Ltd)
04.2015 - 05.2016
Advanced Diploma in Multimedia (ADIM + Maya) -
Arena Multimedia
B. Com (P) -
Delhi University
12th -
10th -
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