Lalit Kumar
Operations Manager
Gurgaon
Summary
Proven leader in driving sales initiatives and fostering customer relationships at Grrow Property Management, with a knack for strategic planning and team leadership. Excelled in operations management and CRM, achieving significant deals and improving performance metrics. Skilled in multitasking and problem-solving, ensuring client satisfaction and business growth.
Overview
9
9
years of professional experience
Work History
Assistant General Manager, Sales
Grrow Property Management
07.2023 - Current
- Track record of developing long-term client relationships, closed numerous complex transactions and be driven by a success-based compensation structure.
- Participating in negotiations & bringing deals to a closure.
- Conduct market research to identify selling possibilities and evaluate customer needs.
- Prepare and deliver appropriate presentations on products and services.
- Develop and drive sales initiatives to achieve set goals by mentoring and motivating the sales team
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Educating the client with the market trends, keeping them aware with the rental returns and the price appreciation they may get after investing in our properties.
Senior Specialist, Sales
Bigfoot Retail Solutions Pvt. Ltd.
03.2022 - 07.2023
- Collecting and communicating customer requirements to all necessary departments.
- Conducting regular Business Reviews with customers and suppliers.
- Conducted regular reviews of operations and identified areas for improvement.
- Handling monthly 100K Shipments of portfolio with 25+ Seller like Mulmul, Sreeleather, SyskaLED, Tagzfood, Svish etc.
- Handling all operations from first mile to last mile and resolving key clients’ complaints.
- Analyzing the data and execute measures to reduce the RTO percentage.
- Create the weekly delivery performance report in excel to manage the key accounts.
- Handle the weight disputes, tech issues and solve them in the given TAT.
- Solving consignee disputes, escalating and lost case on daily basis.
- Developing and sustaining solid relationships with key clients that bring in the most orders for the company.
- Provides status updates and communicates frequently with end-users and sellers.
- Meeting with clients for their expansion needs & operational planning.
- Developing a thorough understanding of key clients' needs and requirements and preparing
customized solutions.
Key Account Manager
OYO HOTEL & HOMES
04.2018 - 03.2022
- Generate Demands for OYO by understanding the Client Requirement and Generated Demand of Approx. 4.5 Cr annually Basis.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Built and maintained strong client relationships to drive business growth.
Executive Concierge
Central Park 2
11.2015 - 04.2018
- Closed 7.5cr per year deal with Maruti Suzuki 51 rooms for 9 year along with close more revenue of 4 Cr for client Like Honda, Medanta etc.
- Collaborated with other departments to ensure smooth communication and coordination regarding guest needs and preferences.
- Developed strong relationships with local businesses, enabling exclusive discounts and partnerships for hotel guests.
- Managed high-profile clients'' requests, ensuring confidentiality and discretion at all times.
- Maintained up-to-date knowledge of local attractions, events, and dining options to provide informed recommendations for guests.
- Promoted hotel services effectively through tailored suggestions based on individual guest profiles.
- Organized special events and private functions on behalf of guests, maintaining attention to detail and seamless execution.
- Scheduled and confirmed restaurant reservations for guests.
Education
Bachelor of Tourism And Management - Tourism And Management
04.2001 -
Skills
Business operations knowledge
Team leadership expertise
Customer Relationship Management (CRM)
Operations Management
Strategic planning skill
Sales Forecasting
Vendor Relationship Management
Problem-solving abilities
Employee Relations
Multitasking Abilities
Performance Improvement
Timeline
Assistant General Manager, Sales - Grrow Property Management
07.2023 - Current
Senior Specialist, Sales - Bigfoot Retail Solutions Pvt. Ltd.
03.2022 - 07.2023
Key Account Manager - OYO HOTEL & HOMES
04.2018 - 03.2022
Executive Concierge - Central Park 2
11.2015 - 04.2018
Delhi Public School - Bachelor of Tourism And Management, Tourism And Management
04.2001 -