Lalit Kumar

➢ Keep abreast with the changes in regulatory guidelines, and their impact on the various Lines of business

➢ Get all the required data from the sales team for understanding the client context and analyzing their requirement (eg. historical policy documents, claims MIS, premium amount, etc.)

➢ Carry out in-depth gap analysis for large proposals, and share a detailed report on the same with the sales team

➢ Study the proposal documents, and share insights and value-additions with sales teams to help them pitch for the business

➢ Liaise with the risk management team to get the risk assessment report, if any

➢ Accompany the sales team to present the analysis findings to the client, asrequired

➢ Collaborate with the sales team to identify insurance companies to float the request for quotations (RFQ) on the basis of the Line of Business

➢ Float request for quotations (RFQs) to these insurance companies

➢ Liaise with the sales team to get any additional information to build the insurers’ confidence in or as requested by the insurers’ underwriters

➢ Liaise with insurers for providing clarifications/query resolution

➢ Leverage relationship with insurance companies to get competitive quotes in a timely manner

➢ Prepare Quotes Comparison Reports (QCR) along with useful insight for the client, and share with the sales team

➢ Share changes in the terms or negotiate with the insurer based on the client feedback received from the sales team

➢ Prepare the placement slip with the final terms, premium amount and sum insured with the insurer based

upon the sales teams’ confirmation

➢ Share the risk held cover letter issued by the insurer in the interim with the sales team

➢ Scrutinize the policy document shared by the insurer, and share observations with them in case there are deviations

➢ Share the final policy document with the sales team

➢ Document client feedback received from the sales team in cases where business was not won

Follow the set TATs for alldocumentation

• Quote Procurement
• Prepare the RFQ and float the same to insurance companies
• Prepare Quote Comparison Report (QCR) in consultation with EB Servicing Head for existing policies as well as for prospective policies
• Placing the cover as per agreed terms with the customer
• Negotiate with insurance companies on their quote
• Conduct the Helpdesk to resolve the discrepancies of employees
• As per requirement
• Maintain the claim documents records with us for existing policies
• Arrange the wellness activity for client on FOC or paid basis
• Coordination with TPA and TPA Desk at Hospitals with regular update to customers
• Induction/introduction with client as Key Account Manager
• Response to customer queries
• Monthly Claim MIS Review - Claim TAT/Policy Performance
• Monthly Add/Del /Correction - Withing TAT 15 day with E-Card & physical along with CD Statement along with endorsement
• Expiring Policy Copy and claim summary
• Final Terms of RFQ & QCR with client
• Policy vetting for conforming Zero Error policy issuance
• Delivery - E -Card, Physical Card, Policy Copy, Welcome Email, Mediclaim Handbook
• Routine Service - Claim Follow up Calls /Email
• Timely Servicing and Handling of Claims
• Review meeting - Physical/Virtual with client
• Meetings with Customer independently and with BD
• E-File and Physical Filing of Documents
• Review of claim & policy terms

• Self-motivated, with a strong sense of personal responsibility.