Lalit Kumar
Najafgarh,New Delhi
Work Preference
Summary
Insurance professional with over a decade of experience across TPA operations, EB underwriting, servicing, retention, and portfolio management. Currently serving as AVP, leading renewals, new business acquisition, and overall account management for corporate portfolios. Strong expertise in insurer negotiations, RFQ/QCR management, and claims
governance, with a proven track record of delivering service excellence and long-term client retention.
Overview
15
15
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Senior Manager
Alliance Insurance Brokers Pvt Ltd
08.2022 - Current
- Get all the required data from the sales team/Client for understanding the client context and analyzing their requirement (eg
- Historical policy documents, claims MIS, premium & etc.)
- Carry out in-depth gap analysis for large proposals, and share a detailed report on the same with the sales team
- Accompany the sales team to present the analysis findings to the client, as required
- Collaborate with the sales team to identify insurance companies to float the RFQ on the basis of the other line of business
- Float request for quotations (RFQs) to these insurance companies
- Coordinate with the team to get any additional information to build the insurers' confidence in or as requested by the insurers
- Liaise with insurers for providing clarifications/query resolution
- Leverage relationship with insurance companies to get competitive quotes in a timely manner
- Prepare & share Quotes Comparison Reports (QCR) along with useful insight for the client
- Share changes in the terms or negotiate with the insurer based on the client feedback
- Prepare & share the placement slip with the final terms, premium amount and sum insured with the insurer post policy closure
- Share the RHL issued by the insurer with team/Clients
- Scrutinize the policy document shared by the insurer, and share observations with them in case there are deviations
- Share the final policy document with team/Clients
- Listed the client's feedback where business not procured
- Follow the set TATs for all documentation
Senior Manager
Unison Insurance Broking Services Pvt. Ltd
11.2018 - 05.2022
- Prepare the RFQ and float the same to insurance companies
- Prepare Quote Comparison Report (QCR) in consultation with EB Servicing Head for existing policies as well as for prospective policies
- Placing the cover as per agreed terms with the customer
- Negotiate with insurance companies on their quote
- Conduct the Helpdesk to resolve the discrepancies of employees as per requirement
- Maintain the claim documents records with us for existing policies
- Arrange the wellness activity for client on FOC or paid basis
- Coordination with TPA and TPA Desk at Hospitals with regular update to customers
- Induction/introduction with client as Key Account Manager
- Response to customer queries
- Monthly Claim MIS Review - Claim TAT/Policy Performance
- Monthly Add/Del /Correction - Withing TAT 15 day with E-Card & physical along with CD Statement along with endorsement
- Expiring Policy Copy and claim summary
- Final Terms of RFQ & QCR with client
- Policy vetting for conforming Zero Error policy issuance
- Delivery - E -Card, Physical Card, Policy Copy, Welcome Email, Mediclaim Handbook
- Routine Service - Claim Follow up Calls /Email
- Timely Servicing and Handling of Claims
- Review meeting - Physical/Virtual with client
- Meetings with Customer independently and with BD
- E-File and Physical Filing of Documents
- Review of claim & policy terms
Asst. Manager
M/s. Salasar Services Insurance Brokers Pvt Ltd
08.2017 - 11.2018
- Take caring the EB portfolio (GMC, GPA, GTL & WC.)
- Prepare the RFQ and market to insurers
- Prepare the QCR to present to client for renewal/ new business
- Negotiate with insurance companies on their quote
- Share the ICR report and MIS to existing client to aware claims ICR and get resolve the pending issues on monthly basis
- Interact with insurance companies for Endorsement/ underwriting
- Conduct the Helpdesk to resolve the discrepancies of employees
- Maintain the claim documents records with us for existing clients
- Communicate with insurance companies for necessity reasons
- Follow-ups with TPA companies and Insurer's (In-House TPA) for claims processing, payment and other reasons
Officer
JB Boda Insurance Broker Pvt. Ltd
06.2015 - 07.2017
- Take care of the EB portfolio (GMC, GPA, GTL, WC, etc.)
- Prepare the RFQ slips and float the same to insurance companies
- Prepare the QCR to present to the client for renewal and new
- Negotiate with insurance companies on their quote
- Share the ICR report and MIS with the existing client to make them aware of claims ICR and get them resolved
- Pending issues on a monthly basis
- Interact with Insurers for endorsement underwriting, etc
- Conduct the helpdesk to resolve the discrepancies of employees
- Maintain the claim documents records with us for existing clients
- Communicate with insurance companies for claim process-related issues as well as other necessary reasons
- Follow-ups with TPA companies and insurers (in-house TPA) for claims processing
Sr. Executive
M/s. E-Meditek (TPA) Services Ltd
06.2011 - 06.2015
- Support to customers on call (inbound & outbound)
- Handling the emails from customers and internally
- Attending to the walking customer to resolve their query
- Solve all queries related to cashless and reimbursement by interacting with the department
Education
Bachelor of Arts -
Shobhit University
Senior Secondary - undefined
Central Board of Secondary Education (CBSE-Delhi)
Secondary - undefined
Central Board of Secondary Education (CBSE-Delhi)
Skills
Excellent listener
Sensitive to client's need
Quick learner
Punctuality
Determination
Friendly
Positive attitude
Timeline
Senior Manager
Alliance Insurance Brokers Pvt Ltd
08.2022 - Current
Senior Manager
Unison Insurance Broking Services Pvt. Ltd
11.2018 - 05.2022
Asst. Manager
M/s. Salasar Services Insurance Brokers Pvt Ltd
08.2017 - 11.2018
Officer
JB Boda Insurance Broker Pvt. Ltd
06.2015 - 07.2017
Sr. Executive
M/s. E-Meditek (TPA) Services Ltd
06.2011 - 06.2015
Senior Secondary - undefined
Central Board of Secondary Education (CBSE-Delhi)
Secondary - undefined
Central Board of Secondary Education (CBSE-Delhi)
Bachelor of Arts -
Shobhit University
Certification
Qualified the Composite Insurance Broker exam, NIA
Languages
Hindi
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Relationshipstatus
Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Shri Brij Mohan
- Date of Birth: 03/01/88
- Nationality: Indian
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge, and I affirm its validity with full confidence.
Personal Information
- Father's Name: Brij Mohan
- Mother's Name: Sumitra Devi
- Nationality: Indian
- Marital Status: Married