Lalit Kumar Sabu
Senior Analyst RPA
Jaipur
Summary
To be a successful professional in a leading professional unit/organization, which would make me, feel personally satisfied, independent and generate an atmosphere of constant value addition, and render the best services to the clients of the organization.
Accurate Senior Analyst with exceptional teamwork, leadership, and communication skills. Over 3 years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
Senior Analyst- Automation, and Integration
American Express India Private Limited
01.2022 - Current
- Working on various tools like: HIVE, SQL, Salesforce, Tableau, Teradata, and many more
- Assisting the management team in running 500+ processes on Blue Prism RPA tool including various environments like CFN, FRAUD and IDL
- Daily administration of the RPA live environment (running processes, viewing logs, mitigating issues, etc.)
- Solving issues that arise in the day-to-day running of RPA processes and assisting in the provision of timely responses and solutions as required
- Open tickets to Production Support for any process issues
- Communicating on software-related issues, suggesting improvements, and participating with other users in the RPA community
- Support colleagues during development, testing and production
- Excellent problem solving and troubleshooting skills
- Manage and complete multiple tasks within specified times
- Consult with different business, compliance, legal, and Technology teams and other key stakeholders to ensure the implementation of required changes
- Through various intake channels, add new reports and update information on existing reports/ Projects to ensure project and reporting inventories are maintained and kept up to date
- Responsible for submissions through reminders of upcoming due dates, flag trends and prepare updates on submission status/performance to senior leadership
- Project management with fast paced programs and/or projects where frequent high level status updates
- Working with senior level partners, and of being able to lead and influence without direct authority
- Establish relationships, influence decisions, and to encourage matrixed, cross-functional teams to deliver on shared objectives
- Working on platform team and assist them in migration and testing of processes from Blue Prism to ACE automation tool
Lead CCP
American Express India Private Limited
01.2014 - 12.2021
Band 4 Chat Specialist
IBM, Global Process Services
10.2012 - 01.2014
Process Developer
Genpact India Private Limited
03.2011 - 06.2012
Collection Agent
Aegis
12.2008 - 12.2010
- Clients: World Omni (First party collections and recovery)
Education
University of Rajasthan
Jaipur, RajasthanSenior Secondary - undefined
Secondary - undefined
Skills
- Enriching experience in the various dynamic corporate world
- Excellent communication and technical skills and an eye for details and expertise
- Good collaborator, sincere and dedicated towards work and responsibility, with a cheerful outlook towards continuous learning
- Management (Project Handling, Planning, and Implementation)
- Initiative-taking /pro-active individual with an analytical mindset and excellent attention to details
- Experience in business improvement and driving results
- Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management
Client management
Data analysis
Stakeholder communication
Client relationship management
Cost-benefit analysis
Business acumen
Accomplishments
- Rewarded as Best Verification Officer continuously for two quarters.
- Awarded Bronze Award for exemplary turnover in terms of quality.
- Banking Demystified Level 1
- Lean certified
- Handled multiple newly hired trainees at American Express India Pvt. LTD, Gurgaon
Certifications And Diplomas
- One-year diploma in Aviation, Hospitality and Travel Management from a leading institute at the national level-Frank Finn Institute of Airhostess Training, Jaipur
- Course of Fidelio & Galileo from Frank Finn Institute of Airhostess Training.
- Basic Computer Applications
- Handy with MS – Office 2003 & 2007
Personal Information
Date of Birth: 01/08/87
Disclaimer
I hereby proclaim that the details provided in the resume are true to the best of my knowledge and I shall bear all responsibilities for their accuracy.
Timeline
Senior Analyst- Automation, and Integration
American Express India Private Limited
01.2022 - Current
Lead CCP
American Express India Private Limited
01.2014 - 12.2021
Band 4 Chat Specialist
IBM, Global Process Services
10.2012 - 01.2014
Process Developer
Genpact India Private Limited
03.2011 - 06.2012
Collection Agent
Aegis
12.2008 - 12.2010
Senior Secondary - undefined
Secondary - undefined
University of Rajasthan
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