Summary
Overview
Work History
Education
Skills
Timeline
Generic

LALIT LADHARI

GURUGRAM

Summary

Dynamic professional with experience at IGT Solutions, excelling in live chat support and refund management. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in resolving complex issues with empathy and a solution-oriented mindset, ensuring a seamless experience for clients.

Overview

12
12
years of professional experience

Work History

Online Checkout Specialist

Indrive
05.2024 - 02.2025
  • Worked as contractual online checkout specialist to verify Driver's ID for Country India, Indonesia and South Africa.

Refund Accounting and Live Chat

IGT Solutions Pvt Ltd (United Airlines)
01.2016 - 03.2024
  • Learned so many skills (refunds chat, refunds back office, schedule change, Quality and review work for refund accounting)
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support
  • Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure
  • Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.

Health Care

Genpact (Anthem)
03.2013 - 12.2015
  • Worked in Healthcare for Sales compensation.
  • Documented vital statistics and coordinated with health care providers.

Education

10th Passed -

C.B.S.E

12th Passed -

NIOS

B.COM. - Commerce

Bareilly College
Bareilly, India

Diploma in GNIIT -

GNIIT
Delhi

Skills

  • Live chat support
  • Refund management
  • Quality assurance

Timeline

Online Checkout Specialist

Indrive
05.2024 - 02.2025

Refund Accounting and Live Chat

IGT Solutions Pvt Ltd (United Airlines)
01.2016 - 03.2024

Health Care

Genpact (Anthem)
03.2013 - 12.2015

10th Passed -

C.B.S.E

12th Passed -

NIOS

B.COM. - Commerce

Bareilly College

Diploma in GNIIT -

GNIIT
LALIT LADHARI