Lalit Mohan
IT Engineer
Gurgaon
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Skilled in putting efforts towards enhancement and maintenance of information technology-based Applications; an avid internet researcher with extensive technical background & sound understanding of technical/analytical tools. Understanding of fundamental networking concepts pertaining to a data structure like in LAN and WAN (network administration/network configuration), information security, IT Communication Troubleshooting, and maintenance in a multi-platform environment. Effective communicator with excellent relationship building & interpersonal skills; possess a flexible & detailed oriented attitude with a strong analytical approach to solving IT issues & organization-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Engineer
Cashgrail Pvt. Ltd (Zupee)
09.2022 - 09.2023
- SureMDM implementation in the whole network systems and management .
- Sophos Endpoint Security implementation on more than 400 systems.
- GSuite Management ( add,remove, block, password generate & many other things .
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Implemented VPN connectivity for remote users on their laptops and mobile devices to ensure secure connections and prevent data breaches.
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
IT System Administrator
Silverstreak (A Parent company of Save Life Institute of Medical Science)
6 2021 - 08.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
Technical Support Engineer
Beyond Security
12.2017 - 04.2021
- BeSecure (a VAVM product ) installation at client side according to their infrastructure
- Basic Training of handling the BeSecure console .
- L1,l2 Support to other branches ( Bangalore ,Pune , Hyderabad ,Singapore (HO)& Many more
- Seqrite Endpoint Security Implementation and Management in Office .
- Researched new tactics to better hone responses and shorten remediation times.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
MCA -
IGNOU University
BCA - undefined
Jaipur National University
Class-10th - undefined
St. Jeevan Public School
Class-12th - undefined
St Jeevan Public School
Skills
Security management
undefinedTechnical Knowledge Preview
- Worked on Different types of Antivirus Software like Sophos Endpoint, Seqrite Endpoint Security, Symantec, etc.
- Experience in Managing Cisco Catalyst 3750X series, Sophos CS110-48FP Core Switches.
- Worked with Sure MDM Asset Management and Rules & Policies deployment app.
- Experience in Windows Server 2019, 2016(ADDS, DC, User & Group Policy Management)
- Knowledge of configuring & handling Firewalls (Cyberoam CSeries, Sophos XGS Series)
- Managed Hikvision & cp plus plus IP based Camera & NVR.
- Experience in ESSL & HID's Access Cards Console Management.
- Have worked on Service Now Ticketing Tool for User Queries.
- Apple & Windows Hardware Diagnose & Parts Replacement.
- Worked on Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Worked on VAVM (Vulnerability Management and Vulnerability Assessment) Tools & Penetrations Tools for Security Auditing.
- Patch paneling & Outlook Configuration. Or troubleshooting.
- Decent experience in Virtualization Software (VMWARE & Virtual Box)
- Have managed EPBX system (Configuration of IP Phones, Rules &Policies Tracking of Incoming & Outgoing, Report generation, Voice Recording, etc.)
Certification
Certification in PC Technician (A+, N+, MCITP, CCNA)
Residence Address
F-245, Gurgaon, Haryana, 122002
Personal Information
- Father's Name: Mohan Chand
- Date of Birth: 05/05/1997
- Nationality: Indian
- Marital Status: Single
Timeline
IT Engineer
Cashgrail Pvt. Ltd (Zupee)
09.2022 - 09.2023
Technical Support Engineer
Beyond Security
12.2017 - 04.2021
IT System Administrator
Silverstreak (A Parent company of Save Life Institute of Medical Science)
6 2021 - 08.2022
MCA -
IGNOU University
BCA - undefined
Jaipur National University
Class-10th - undefined
St. Jeevan Public School
Class-12th - undefined
St Jeevan Public School
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