Lalit Mohan

Leadership and team management.

• Directed employee performance by setting clear objectives and delegating leadership responsibilities across teams.
• Spearheaded capability development, business growth strategies, and proposal creation to strengthen client partnerships.

Sales and Solution Architecture.

• Developed service roadmaps in alignment with corporate goals to enhance business development.
• Directed project plans by coordinating resources and budget requirements for efficient service delivery.

Technical expertise and thought leadership.

• Created and showcased dashboards, KPIs, and analytical reports to track platform stability.
• Developed and deployed PowerBI dashboards to streamline KPI tracking processes.

Stakeholder Management and Communication.

• Developed and sustained relationships with senior business leaders, articulating service roadmaps effectively.
• Created impactful presentations and reporting tools for decision-making support.

Collaboration and Global Initiatives.

• Coordinated with cross-functional groups to enhance asset management workflows and operational performance.
• Created new scorecards and automated metrics to enhance COE team performance tracking.

Customer Success and Relationship Management.

• Led a team of Customer Success Managers to enhance collaboration among sales, customers, and internal teams.
• Maintained strong customer relationships by focusing on addressing client needs and offering valuable insights.

Subscription and Revenue Management.

• Led efforts to ensure the timely renewal of yearly subscriptions, safeguarding against revenue loss, and ensuring continuous value delivery to customers.
• Worked closely with the sales team to monitor customer health and infrastructure consumption, using data-driven insights to identify opportunities for upselling and subscription expansion.

Data-Driven Insights for Sales and Customer Health.

• Developed and managed detailed reports that provide insights into infrastructure health and consumption patterns, allowing the sales team to take strategic actions that align with customer needs.
• Collaborated with cross-functional teams to ensure that data insights inform strategic decisions, support customer success, and drive revenue growth.

Revenue Retention and Growth.

• Designed strategies focused on subscription retention and growth, aligning customer success activities with business goals, and ensuring revenue continuity for the company.
• Actively engaged in forecasting and reporting on customer consumption trends, helping sales teams better position services to meet customer demands.

Managing a team of revenue accounting analysts.

• Managed the forecasting of monthly, quarterly and yearly revenues.
• Performed regular audits of invoices, contracts, orders. in order to ensure compliance with established policies.
• Developed and maintained project accounting policies and procedures.
• Led training sessions on how best to utilize the existing software programs used for project accounting tasks.
• Analyzed variances between actual performance and budgeted amounts for projects.
• Managed day-to-day activities associated with tracking revenue and costs incurred during the life cycle of a project.
• Researched discrepancies in invoices or other documents related to the completion of projects.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Led comprehensive GE Fleet Operations team covering cash application, accounts payable, and customer service.

Managed three zones for GE Fleet Leasing Business in UK, US, and Canada.

Managed Customer Billing, MSS handling, and GBS responsibilities.

Facilitated development of business metrics alongside customers.

Conducted yearly appraisals for team members, delivering constructive feedback.

Designed career path frameworks identifying necessary skills, knowledge, and experiences for lateral or promotional growth.

Resolved client queries and grievances promptly.

Spearheaded subject matter expertise in GE Fleet Leasing business.

Transitioned tasks from offshore using a detailed plan.

Evaluated and hired candidates externally and internally for the organization.

Drafted Statements of Work (SOW) and Contracts Request Form (CORF) in collaboration with legal team.

Team Handling

Led and directed team of 30 associates alongside 4 management trainees.

Trained teams and established individual performance targets.

Led training sessions and monitored team performance to ensure operational efficiency.

Defined quality parameters to assess performance standards.

Areas of Expertise

P2P/AP –

Possessed comprehensive knowledge of P2P business processes.

Reported key business metrics including POT, Balancing, FPY, and P99 to ensure customer alignment.

Supervised inbound teams engaged in business calling.

Facilitated weekly p99 discussions with business stakeholders to address WIP items.

Led governance calls monthly as process owner.

Order to Cash

Oversaw and tracked SDA.

Oversaw UAC items while establishing strict protocols for clearing them.

Reported daily application targets directly to customers.

Record to Report.

Responsible for recording items, ensuring accurate documentation.

Produced weekly, monthly, daily, and bi-weekly reports for customers.

Delivered detailed inventory and fleet running cost reports.