Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Timeline
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LALIT MOHAN PANT

LALIT MOHAN PANT

LUCKNOW

Summary

Dynamic assistant manager at HDFC Bank with proven expertise in building strong customer relationships and optimizing sales opportunities. Skilled in branch operations and product sales, I successfully achieved income plans while enhancing customer satisfaction through effective communication and leadership. Proficient in Microsoft Excel, I drive results in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Hdfc bank
Lucknow
09.2022 - 01.2025
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Completed highly accurate high-volume money counts via both manual and machine driven approaches
  • Educated customer on use of banking website and mobile apps
  • Satisfactory audit at welcome desk Operations
  • To handle branch queries le balance enquiries/clearing of cheque deposits/charges levied to customer account
  • Accepting and processing of customer instruction and requests at branch le
  • Migrating branch customer to use our wide range od direct banking channels for various requests
  • Manage the benchmark number of customers in the portfolio
  • Achievement of income plans and other benchmark with in portfolio
  • Sale of third party products to the customers / Asset products

Intern

JShine Souk Pvt. Ltd.
07.2021 - 08.2021
  • Conduct market research to identify selling possibilities and evaluate customer needs
  • Collect data on competitors, market conditions, and potential sales opportunities
  • Compile and report gathered data to the sales manager to inform strategic decisions
  • Establish, develop, and maintain positive business and customer relationships
  • Handle customer queries and complaints, providing appropriate solutions and alternatives
  • Organize and attend events such as exhibitions and fairs to promote the company's products
  • Regularly follow up with clients to ensure satisfaction and repeat business

Intern

Ifortis worldwide
05.2021 - 07.2021
  • Represent #IFORTIS on social media platforms and to friends and family
  • Explain event facts and generate sales
  • Create and execute marketing and sales plans
  • Develop and administer online campaigns to boost website traffic, brand awareness, and lead generation
  • Meet weekly interaction and closure targets

Education

MBA - Marketing, Operations

Army Institute of Management & Technology
Noida
08.2022

M.COM -

IGNOU
06.2018

BCOM -

Lucknow University
06.2016

Skills

  • Ability to build strong customer relationship
  • Leadership
  • Team building
  • Team work
  • Public Relation
  • Microsoft Excel
  • Sales and influencing skills
  • Planning and organizing skills
  • Branch operations
  • Product sales
  • Retail operations management

Certification

  • Course on computer application
  • Diploma in financial accounting
  • The complete digital marketing course-12 course in 1 through Udemy
  • Advanced Excel tutorial online
  • 3 hour Advanced excel workshop Ira skills
  • Customer relationship management through HP LIFE
  • Business branding: The complete course
  • National small industries corporation

Accomplishments

Annual Exhibition, 12/01/20 - Present, In my AIMT college we have annual exhibition project held and I got full marks

Hobbies and Interests

  • Travelling
  • Cricket
  • Cooking
  • Reading books
  • Singing

Languages

  • English, Professional Working Proficiency
  • Hindi, Native or Bilingual Proficiency

Timeline

Assistant Manager

Hdfc bank
09.2022 - 01.2025

Intern

JShine Souk Pvt. Ltd.
07.2021 - 08.2021

Intern

Ifortis worldwide
05.2021 - 07.2021

MBA - Marketing, Operations

Army Institute of Management & Technology

M.COM -

IGNOU

BCOM -

Lucknow University

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