LALIT MULYE
3 SNEHDEEP SOCIETY NERHU NAGAR KANJUR MARG EAST MUMBAI
Summary
Dynamic Service Manager with a proven track record, excelling in team leadership and compliance reporting. Adept at driving business development and enhancing customer satisfaction through effective communication and employee development. Successfully led initiatives that improved operational efficiency and exceeded sales targets, fostering strong client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
KOTAK MAHINDRA BANK LTD
Mumbai
05.2022 - Current
- 1. Staff Management:
Providing ongoing training and development to Service Team members and Relationship Manager team.
Supervision and Performance Management:
Overseeing Service staff performance, providing feedback, and addressing any performance issues.
Team Leadership:
Motivating and guiding the Service team to achieve sales targets and operational goals.
2. Customer Service:
Ensuring Customer Satisfaction: Addressing customer inquiries, resolving complaints, and maintaining a high level of customer service.
Building Relationships: Fostering positive relationships with customers and the local community.
Promoting the Branch: Marketing the branch and its services to attract new customers.
3. Financial Management:
Sales and Revenue Generation: Meeting or exceeding sales targets and revenue goals. Cross selling of Third Party products
4. Operational Management:
Ensuring Compliance: Ensuring the branch adheres to all company policies, regulations, and legal requirements. Assisting Concurrent, PSV auditors to conduct audits of Branch.
Streamlining Operations: Identifying areas for improvement and implementing strategies to enhance efficiency.
5. Strategic Planning:
Developing Business Plans: Creating and implementing strategies to achieve branch goals and objectives.
Analyzing Market Conditions: Identifying local market conditions and potential opportunities for growth.
Monitoring Performance: Tracking key performance indicators and making adjustments as needed.
Assistant Manager
THE FEDERAL BANK LTD
02.2016 - 10.2021
- Supervision of branch operations ensuring high level of customer satisfaction
- Team handling - Monitoring the front desk transactions, communications with customer, query resolutions
- Responsible for the authorization of cash transactions including Receipts & Payments, RTGS/NEFT transactions, Processing of Inward and Outward Clearing, Account opening after completion of KYC verification as per RBI guidelines and other related work assigned by the Branch Head, Submission of MIS reports to HO/RO as per requirement
- Management of branch Cash level within limit as stipulated by HO, arrangement of excess cash remittance, ensuring reconciliation of cash remitted with mirror account
- Responsible for the implementation of Service Quality Assurance and Lobby Management procedures at the branch
- ATM Cash loading and management of ATM premise
- Cross Selling / Selling of CASA Products including sale of Insurance, MF, Gold Loans, Gold Coins, Vehicle Loans, Personal Loans, Home Loans, Educational Loans, other assets products so as to achieve customer loyalty including leading generation and closure of MF leads and providing customer service
- Responsible for Audit Compliance, Ensuring compliance of banks and regulator in day to day operations
- Loan files processing - Collection of Loan application, KYC documents along with necessary financial statements for checking the quantum of eligibility
- Submission of Docs to processing hub, follow-up with hub for getting the sanction by replying to any queries/concerns, Post Sanction documentation, Obtaining Signed loan documents from customer.
Process Associate
TATA CONSULTANCY SERVICES LTD
05.2013 - 01.2015
- Part of "Loss Mitigation Fulfilment Closing" team in Citi Bank N.A
- Mortgage Back office process
- Checking completion status of Borrower Trial Payment Performance
- Verification of Loan Origination documents with respect to Borrower name, Property address, Terms of Loan
- Title Status of the Property
- Calculation and Verification of Loan Modification terms i.e
- Modified Period, Rate of Interest
- Preparation of Loan Modification document in compliance with US regulations
- Sending Modification documents to borrower and ensuring its return within stipulated time.
Junior Officer (Marketing and Operations)
THE SARASWAT CO-OP. BANK LTD.
04.2012 - 04.2013
- To handle the Walk in Customers in the bank and describe them about the product like Savings and Current Account, Term Deposit, SMS Banking, Mobile Banking , Internet Banking and ATM Card
- Accepting Cheques from the Customers and sending the same to concerned department for the clearance
- Responsible for handing Inward clearing cheques at the branch level and informing customers if there are any discrepancies for enhancing relationship with customers
- Opening and Closing of Saving, Current accounts, Fixed Deposits
- Ensure compliance with Banking rules, Regulations- & Procedures and Adherence to KYC guidelines and clean note policy
- Managing tellers counter operations and welcome desk operations
- Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per timelines
- Accepting request for Term deposit issuance, renewal, closure.
Fund Accountant (Month End Reconciliations)
CAPITA INDIA PVT. LTD
2 2011 - 3 2012
- Calculation of the Net asset value ("NAV") of the Fund including the calculation of the funds income and expense accruals and the pricing of securities at current market value
- Maintenance and filing of the fund's financial books and records as the fund accountant, including reconcilement of holdings with custody and broker records
- Payment of fund expenses
- Prepare NAV Pack and deliver the same to client as per SLA
- Record accurately, and in accordance with the Department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries.
Education
B.COM - Commerce
University of Mumbai
Mumbai, India03.2010
Skills
Team Handling
Branch Operations Management
Business Development
Compliance reporting
Employee Development
Staff supervision
Multi tasking, Interpersonal Skills, Effective communication
Personal Information
Affiliations
- Qualified for Dare Masters in Life Insurance Campaign in March 2025
Certification
- NISM-Series-VI - Depository Operations Certification Examination
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Gujarati
Beginner (A1)
A1
Timeline
Service Manager
KOTAK MAHINDRA BANK LTD
05.2022 - Current
Assistant Manager
THE FEDERAL BANK LTD
02.2016 - 10.2021
Process Associate
TATA CONSULTANCY SERVICES LTD
05.2013 - 01.2015
Junior Officer (Marketing and Operations)
THE SARASWAT CO-OP. BANK LTD.
04.2012 - 04.2013
Fund Accountant (Month End Reconciliations)
CAPITA INDIA PVT. LTD
2 2011 - 3 2012
B.COM - Commerce
University of Mumbai
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