Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Disclaimer
KEY CUSTOMERS
WORK EXPERIENCE SUMMARY
Timeline
Generic

Lalit N. Sheth

Service Manager
Vadodara

Summary

Dynamic professional with a strong background in sales, service, account management, and business development, eager to contribute to a forward-thinking organization. Proven ability to leverage skills and educational background to drive growth and enhance operational efficiency. Committed to continuous personal and professional development while delivering exceptional value that aligns with organizational goals. Seeking an opportunity to make a meaningful impact in the marketing and services sector.

Overview

24
24
years of professional experience
1
1
Language

Work History

Service Manager

Honeywell Automation India Limited
04.2024 - Current
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Monitored service staff performance and provided feedback for improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.

Service Manager

Honeywell Automation India Limited
03.2022 - 03.2024
  • Managed operations for Dahod and Rajkot Smart Cities.
  • Oversaw operations from March 2022 through March 2024.

Sr. Sales Executive (Sales & Services)

AME Technologies Private Limited
07.2020 - 02.2022
  • GEM & Ncode Site Tender Bidding, Solution, Design, Sales & Techno commercial Offer Submission
  • Handling Accounts of IOCL, CPCL & Alembic Pharma.
  • Expanded new business by implementing effective networking and sales strategies.
  • Identified and solved problems impacting sales management and business direction.
  • Also helping In Project and Service Management.
  • Duration – July 2020 to February 2022

Field Service Engineer, Service Manager (Sales & Services)

Honeywell Automation India Limited
02.2009 - 06.2020
  • 11 Years of Experience in the field of Service Sales for Honeywell Building Solutions
  • Duration February ’2009 – June 2020

Field Service Engineer

Mafoi Consultant
11.2007 - 02.2009
  • Duration – November 2007 to February 2009

Field Service Engineer

Tyco Fire & Security
10.2005 - 10.2007
  • Duration – October 2005 to October 2007

Field Service Engineer

Cosmos System (System Integrator)
05.2003 - 09.2005
  • Duration May ‘2003 – September 2005

Service Engineer

Shakti Industries (Weighing Scale Company)
06.2001 - 04.2003
  • Duration – June’2001 – April’2003

Education

Diploma - Digital Electronics

BIT (Bombay Institute of Tech)
Mumbai
05.2001

S.S.C - undefined

Sardar Vallabhbhai Patel High School
Mumbai
03.1998

Skills

EBI Software: Enterprise Building Integrator used for storing data and integrating with other system like access, fire, CCTV, BMS (Building management system)

Interests

Hobbies: Internet surfing, playing cricket, listening music, watching movies, reading books

Accomplishments

  • Awarded Best Service & Sales Team award for driving Bharti Airtel Projects in Gujarat.
  • Achieved 10 Cr. Order booking in Gujarat History.
  • 2 Cr. Order received from Essar Steel Hazira with advance payment terms. (2018)
  • 7.96 Cr. Business done in 1st year as a Service Manager.
  • 3.5 Cr. Centralized Access System order received from RBS in 2010.

Disclaimer

I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief. Lalit N. Sheth

KEY CUSTOMERS

  • BHARTI AIRTEL GUJARAT
  • TCS GUJARAT
  • COLGATE PALMOLIVE
  • ABBOTT PHARMA
  • TORRENT PHARMA
  • SUNPHARMA
  • TEVA PHARMA
  • IIT GANDHINAGAR
  • TATA TELESERVICES
  • TATA CHEMICALS MITHAPUR
  • RELIANCE JAMNAGAR & GUJARAT LOCATIONS.
  • GUJARAT GAS
  • VODAFONE STORES & OFFICES.
  • Essar Steel Hazira

WORK EXPERIENCE SUMMARY

  • Key Role to drive solution business of Honeywell Integrated Building Management Systems & Services.
  • Responsible for Design, Build, Offer Preparation of Fire Alarm Systems, CCTV Systems, Access Control Systems, Public Announcement Systems, Building Management Systems and other related systems which are must for a Smart Building.
  • To promote and increase the business by developing and managing relationships with existing key customers within a given territory.
  • To provide support to customers and the branch network to meet the Company objectives in Sales, Profit and Service Quality.
  • To guide and leverage management and executive sponsor interactions with the customer.
  • To achieve revenue, margin plans and economic value-added goals.
  • Manage and build customer contacts, serving as the customer’s ambassador, trusted advisor, and advocate.
  • Forecasting of orders and growth opportunities.
  • Responsible for key growth accounts within an allocated portfolio
  • Key Accounts: TCS, Bharti Airtel, Colgate Palmolive, IIT Gandhinagar, Reliance Jamnagar, Torrent Pharma, Tata Chemicals, GIFT City Gandhinagar.
  • Driving Key Responsibilities like Sales parameters, Commercial, order Booking, revenue & Cash.
  • Tracking Materials & Logistic activities.
  • Handling Team of 50 Including Engineers & Operators.
  • Maintaining Service SLA, MIS, VOC as per Honeywell Process.
  • Additional business from existing Customer & Warranty to service conversion.
  • Service Bank growth for Regular revenue & Cash for Company.
  • Handling Rajkot & Dahod Smart Cities as a Service manager.

Timeline

Service Manager

Honeywell Automation India Limited
04.2024 - Current

Service Manager

Honeywell Automation India Limited
03.2022 - 03.2024

Sr. Sales Executive (Sales & Services)

AME Technologies Private Limited
07.2020 - 02.2022

Field Service Engineer, Service Manager (Sales & Services)

Honeywell Automation India Limited
02.2009 - 06.2020

Field Service Engineer

Mafoi Consultant
11.2007 - 02.2009

Field Service Engineer

Tyco Fire & Security
10.2005 - 10.2007

Field Service Engineer

Cosmos System (System Integrator)
05.2003 - 09.2005

Service Engineer

Shakti Industries (Weighing Scale Company)
06.2001 - 04.2003

Diploma - Digital Electronics

BIT (Bombay Institute of Tech)

S.S.C - undefined

Sardar Vallabhbhai Patel High School
Lalit N. ShethService Manager