Lalit N. Sheth
Service Manager
Vadodara
Summary
Dynamic professional with a strong background in sales, service, account management, and business development, eager to contribute to a forward-thinking organization. Proven ability to leverage skills and educational background to drive growth and enhance operational efficiency. Committed to continuous personal and professional development while delivering exceptional value that aligns with organizational goals. Seeking an opportunity to make a meaningful impact in the marketing and services sector.
Overview
24
24
years of professional experience
1
1
Language
Work History
Service Manager
Honeywell Automation India Limited
Vadodara Gujarat
04.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
Honeywell Automation India Limited
Vadodara, Gujarat
03.2022 - 03.2024
- Managed operations for Dahod and Rajkot Smart Cities.
- Oversaw operations from March 2022 through March 2024.
Sr. Sales Executive (Sales & Services)
AME Technologies Private Limited
Vadodara, Gujarat
07.2020 - 02.2022
- GEM & Ncode Site Tender Bidding, Solution, Design, Sales & Techno commercial Offer Submission
- Handling Accounts of IOCL, CPCL & Alembic Pharma.
- Expanded new business by implementing effective networking and sales strategies.
- Identified and solved problems impacting sales management and business direction.
- Also helping In Project and Service Management.
- Duration – July 2020 to February 2022
Field Service Engineer, Service Manager (Sales & Services)
Honeywell Automation India Limited
Mumbai, Maharashtra & Vadodara, Gujarat
02.2009 - 06.2020
- 11 Years of Experience in the field of Service Sales for Honeywell Building Solutions
- Duration February ’2009 – June 2020
Field Service Engineer
Mafoi Consultant
Mumbai, Maharashtra
11.2007 - 02.2009
- Duration – November 2007 to February 2009
Field Service Engineer
Tyco Fire & Security
Mumbai, Maharashtra
10.2005 - 10.2007
- Duration – October 2005 to October 2007
Field Service Engineer
Cosmos System (System Integrator)
Mumbai, Maharashtra
05.2003 - 09.2005
- Duration May ‘2003 – September 2005
Service Engineer
Shakti Industries (Weighing Scale Company)
Mumbai, Maharashtra
06.2001 - 04.2003
- Duration – June’2001 – April’2003
Education
Diploma - Digital Electronics
BIT (Bombay Institute of Tech)
Mumbai05.2001
S.S.C - undefined
Sardar Vallabhbhai Patel High School
Mumbai03.1998
Skills
EBI Software: Enterprise Building Integrator used for storing data and integrating with other system like access, fire, CCTV, BMS (Building management system)
Link net Software: It is used for linking access controller with EBI software
Operating Systems: Windows 9X, 2X, NT
Application Software: MS-Office
SAP Software: SAP using for material indenting, raising purchase request for vendor, using for bill status & Vendor payment status
Analytical Ability
Ability to Attain Targets
Interests
Hobbies: Internet surfing, playing cricket, listening music, watching movies, reading books
Accomplishments
- Awarded Best Service & Sales Team award for driving Bharti Airtel Projects in Gujarat.
- Achieved 10 Cr. Order booking in Gujarat History.
- 2 Cr. Order received from Essar Steel Hazira with advance payment terms. (2018)
- 7.96 Cr. Business done in 1st year as a Service Manager.
- 3.5 Cr. Centralized Access System order received from RBS in 2010.
Disclaimer
I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief. Lalit N. Sheth
KEY CUSTOMERS
- BHARTI AIRTEL GUJARAT
- TCS GUJARAT
- COLGATE PALMOLIVE
- ABBOTT PHARMA
- TORRENT PHARMA
- SUNPHARMA
- TEVA PHARMA
- IIT GANDHINAGAR
- TATA TELESERVICES
- TATA CHEMICALS MITHAPUR
- RELIANCE JAMNAGAR & GUJARAT LOCATIONS.
- GUJARAT GAS
- VODAFONE STORES & OFFICES.
- Essar Steel Hazira
WORK EXPERIENCE SUMMARY
- Key Role to drive solution business of Honeywell Integrated Building Management Systems & Services.
- Responsible for Design, Build, Offer Preparation of Fire Alarm Systems, CCTV Systems, Access Control Systems, Public Announcement Systems, Building Management Systems and other related systems which are must for a Smart Building.
- To promote and increase the business by developing and managing relationships with existing key customers within a given territory.
- To provide support to customers and the branch network to meet the Company objectives in Sales, Profit and Service Quality.
- To guide and leverage management and executive sponsor interactions with the customer.
- To achieve revenue, margin plans and economic value-added goals.
- Manage and build customer contacts, serving as the customer’s ambassador, trusted advisor, and advocate.
- Forecasting of orders and growth opportunities.
- Responsible for key growth accounts within an allocated portfolio
- Key Accounts: TCS, Bharti Airtel, Colgate Palmolive, IIT Gandhinagar, Reliance Jamnagar, Torrent Pharma, Tata Chemicals, GIFT City Gandhinagar.
- Driving Key Responsibilities like Sales parameters, Commercial, order Booking, revenue & Cash.
- Tracking Materials & Logistic activities.
- Handling Team of 50 Including Engineers & Operators.
- Maintaining Service SLA, MIS, VOC as per Honeywell Process.
- Additional business from existing Customer & Warranty to service conversion.
- Service Bank growth for Regular revenue & Cash for Company.
- Handling Rajkot & Dahod Smart Cities as a Service manager.
Timeline
Service Manager
Honeywell Automation India Limited
04.2024 - Current
Service Manager
Honeywell Automation India Limited
03.2022 - 03.2024
Sr. Sales Executive (Sales & Services)
AME Technologies Private Limited
07.2020 - 02.2022
Field Service Engineer, Service Manager (Sales & Services)
Honeywell Automation India Limited
02.2009 - 06.2020
Field Service Engineer
Mafoi Consultant
11.2007 - 02.2009
Field Service Engineer
Tyco Fire & Security
10.2005 - 10.2007
Field Service Engineer
Cosmos System (System Integrator)
05.2003 - 09.2005
Service Engineer
Shakti Industries (Weighing Scale Company)
06.2001 - 04.2003
Diploma - Digital Electronics
BIT (Bombay Institute of Tech)
S.S.C - undefined
Sardar Vallabhbhai Patel High School