Hi, I’m
LALIT RANA
Mumbai
Summary
Experienced retail manager with a decade of expertise in operational leadership and customer service. As Store Manager at ZARA, led teams to achieve sales targets and improve profitability through strategic initiatives. Proven ability to enhance customer satisfaction and optimize retail processes, with a history of elevating service standards at H&M. Proficient in managing KPIs, inventory control, and developing customer engagement strategies.
Overview
8
years of professional experience
Work History
Zara
STORE MANAGER
11.2023 - Current
Job overview
- Sales Growth & Customer Engagement
- Led a team of 45 employees, achieving a 10% increase in sales through strategic customer engagement and upselling.
- Implemented CRM tools to track customer preferences, boosting retention by 5%.
- Spearheaded in-store events and styling sessions to promote key collections and enhance customer experience.
- Merchandising & Business Strategy
- Optimized store layout and visual displays, leading to a 2% improvement in foot traffic and conversions.
- Analyzed sales trends and adjusted inventory levels to minimize stockouts and overstock, maintaining sales vs exposition
- Collaborated with commercial team to align local strategies with global brand objectives.
- Team Leadership & Compliance
- Trained and mentored employees, improving team productivity and customer service ratings.
- Ensured strict adherence to company policies, health & safety standards, and operational guidelines.
H&M
DEPARTMENT MANAGER
08.2018 - 10.2023
Job overview
- As a Department Manager at H&M India from 2018 to 2023, I was responsible for overseeing the daily operations and overall performance of the department
- Utilizing my strong leadership skills and extensive retail knowledge, I effectively managed a team, consistently achieving sales targets and driving profitability
- Guided a team of employees to successfully meet and exceed sales goals
- Managed inventory levels while effectively controlling costs
- Developed and implemented impactful visual merchandising strategies
- Organized and facilitated staff training and development programs
Education
Delhi UniversityNew Delhi, India
Bachelors of Commerce
Kendriya VidyalayaNew Delhi
Senior Secondary School
Skills
Business Strategy & Sales Forecasting
Customer Experience & Engagement
Store Operations & Compliance
Team Leadership & Mentorship
Inventory & Visual Merchandising
Cross-functional Collaboration
Workshops & Training Sessions
LANGUAGES
English
Hindi
HOBBIES AND INTERESTS
Reading, Photography, Movies
PERSONAL INFORMATION
Nationality: Indian
BIRTH PLACE
Delhi, India
Timeline
STORE MANAGER
Zara
11.2023 - Current
DEPARTMENT MANAGER
H&M
08.2018 - 10.2023
Delhi University
Bachelors of Commerce
Kendriya Vidyalaya
Senior Secondary School