Lalita Piyush
Nerul Navi Mumbai
Summary
Dedicated to achieving significant career advancement through ongoing learning and adaptability, remaining dynamic, visionary, and competitive in an evolving global landscape.
Overview
12
12
years of professional experience
Work History
Manager Network
MakeO Healthcare Technologies Private Limited
mumbai
01.2025 - Current
- Firewall administration (FortiGate & Sophos): End‑to‑end setup, installation, configuration, policy management, NAT, VPN (IPsec/SSL), firmware upgrades, backups, and HA/cluster maintenance.
- Network routing over MPLS: Design and manage WAN topology; coordinate with ISP for link provisioning, QoS, SLA adherence, and incident resolution.
- BGP (and related L3 protocols): Configure/optimize route advertisements, communities, and failover; implement filtering and route‑maps for secure, deterministic paths.
- Cisco switching & routing: Configure VLANs, trunking, inter‑VLAN routing, STP, EtherChannel/Port‑Channel, HSRP/VRRP, ACLs; routine IOS upgrades and device hardening.
- Server management & support: Monitor availability and performance, manage users/permissions, schedule backups, apply patches, and coordinate break‑fix with vendors (Windows/Linux).
- Network layout & capacity planning: Create low‑level/high‑level diagrams, IP addressing plans, and rollout steps; right‑size bandwidth per site and critical apps based on utilization trends.
- Security hygiene & compliance: Maintain least‑privilege rules, change control, logging, and periodic rule‑base cleanup; generate audit‑ready reports.
- Monitoring & incident response: Use NMS/logs to triage outages and performance issues; drive root‑cause analysis and preventative actions.
Assistant Manager - IT
Eureka Outsourcing Solutions Pvt. Ltd.
04.2021 - 03.2024
- McAfee antivirus server setup as per requirement, Policy configuration as per business model and management of endpoints on 6000 client machines.
- Management of McAfee antivirus on day-to-day and sharing and maintain the compliance report as per information security requirement.
- New policy deployment and change in policy as per business requirement.
- Setup and management of Central patch management systems WSUS.
- Configured and managing RADIUS application for access management.
- Firewall policy and management of policies and ports as per requirement.
- Responsible for all security device management for all locations.
- FortiClient Endpoint Management Server maintenance and policy deployment for 100 laptop users.
- Installation, Configuration & Managing of Server with Windows 2016 and Windows 2019.
- Raid configuration as per production team requirement (RAID 0, RAID 1, RAID 5)
- Responsible for new setup as per business requirement and Supporting Application and dialer team for IT Infra.
- Managing 25+ server available at location for multiple purpose.
- Domain server management, deployment and maintenance of existing organization unit for business.
- Handling a team size of 6 people for day-to-day system and server support.
- Managed IT support tickets and prioritized resolutions for timely assistance.
- Coordinated system upgrades and ensured minimal disruption during implementation.
- Assisted in maintaining network security protocols and monitored system performance.
- Collaborated with vendors to ensure proper service delivery and support agreements.
- Led team meetings to discuss ongoing projects and address technical challenges encountered.
Sr. Network Administrator
Eureka Outsourcing Solutions Pvt. Ltd.
09.2016 - 03.2021
- Manage Centralized MPLS connectivity, Firewall and Switches across 8 locations.
- Configuration and management of Cisco routers 2921, 2911 & 1841 for the remote locations.
- Configuration and management of Cisco Switches 4507, 3750, 3560, 2960 and 2950 & Dlink switches.
- Upgrade and backup router, switches IOS using TFTP
- Managing restricted access across location as per business requirement.
- Firewall firmware upgrade for the appliances as per OEM recommendation.
- Managing Firewall L2 changes across location to ensure restricted access as per business requirement.
- Configuration and management of IPSEC and SSL VPN for remote locations.
- Managing system checks during internal & external audit.
- Virtual & Physical Network segregation as per business requirement.
- Domain Server maintenance and providing rights as per business requirement.
- Maintenance & Monitoring of complete Network at Data Centre.
- Configuring link on monitoring system ( Solarwind application)
- Email Server maintenance & logs monitoring.
- Sophos antivirus Server maintenance and ensure compliance in all Client machine.
- Installation, Configuration & Managing of Server with Windows 2012, Windows 2008 Windows 2005 and Linux Servers.
- Raid configuration as per production team requirement (RAID 0, RAID 1, RAID 5)
- Keeping track of Network issue from ISP end and sharing report with management.
- Avaya Phone configuration from backend.
IT Coordinator
Eureka Outsourcing Solutions Pvt. Ltd.
09.2015 - 09.2016
- Manage all IT helpdesk calls to guide user on their respective issue.
- Handling ticketing portal and ensure closure of tickets within SLA.
- Coordination with Site Engineer as per requirement.
- Maintain Downtime tracker and flash report with senior management.
- Manage 15 desktop engineers and their day to day task allocation.
- Timely escalation of ticket to next level as per SLA.
- Log complaint to vendor (Dell,Lenovo,HP,HCL) if any hardware issue found.
- Domain & Share Folder access related issues.
- Access control for share folders.
- Access control for Application used by project team.
- Alerts on the issues related to Domain.
- Enterprise id and Domain id password related issues.
IT Coordinator
ACMA Computers LTD.
04.2015 - 09.2015
- Manage 41 residence sites in different location.
- Handling call schedule & Maintain internal challans.
- Call logging as per requirement of site engineer.
- Preparing the DC for all pickup & delivers of parts.
- Maintaining assets inventory and calls closure data.
- Submit required report in designated formats.
- Coordinating with engineer through email and calls.
- Handle Help Desk ticketing system through Wise Track software.
- Demonstrate clarity and neatness in all forms of reporting and communication.
- Maintain mutually respectful, collaborative relationship with staff and residents engineers.
IT Coordinator
Trimax IT Infrastructure & Services Ltd.
01.2015 - 04.2015
- Resolve helpdesk service calls using documented procedures.
- Manage Help Desk responsibility and resource allocation to maintain more than 600 users.
- Handle routine Help Desk calls to ensure timely resolution as per Senior Management's Service Level Agreement.
- Handle Help Desk ticketing system through Manage Engine application.
- Coordinating with user through email if required.
- Solve routine issues and escalate complex issues based on priority.
- Ensure customer satisfaction through continuous status information.
- Proper co-ordination with project team & technical team regarding implementation.
- Giving remote support for US client at various international locations.
- Managed & moved users as well as workstation in respective OU.
- Creating, changing, disabling, delete user in windows 2003 AD on Domain.
Technical Support Executive
Reliance Communication Infrastructure Ltd.
05.2013 - 01.2015
- Responsible for handling Reliance Broadband (WIMAX) ( ISP ) related calls and ensuring exceptional customer services.
- Attending Escalation calls and complaints.
- Interacting with SME customers in critical issues, and troubleshooting online.
- Solving technical queries of the team members and mentoring as team coach.
- Troubleshooting the network issues by login to the routers & switches.
- To raise ticket for Alarms are related to link down, interface down , Power down, Router down, Switch etc.
- Inform the customer regarding issues and provide ticket number.
- If there is an issue in Router or Modem or Switch call Telco to send engineer at site and resolve issue.
- If fault is from our end then pass ticket to further Diagnostics.
Education
B.C.A -
EIMSR
Delhi01.2016
H.S.C -
N.I.O.S
Delhi01.2011
S.S.C. -
N.I.O.S
Delhi01.2009
Skills
- Firewalls & Security: FortiGate Firewall, Sophos Firewall, McAfee Antivirus, IPsec/SSL VPN, NAT, High Availability/Clustering, Rule‑base Management
- Routing & Switching: Cisco switches/routers, VLAN, STP, EtherChannel, Inter‑VLAN Routing, HSRP/VRRP, BGP, ACLs, MPLS, Routing Policies
- Server & Systems: Windows/Linux Server Administration, User/Group Management, Patch Management, Backup & Recovery
- Monitoring & Tools: Solarwinds, site 24/7, Network Diagramming, Bandwidth Management, Log Analysis, Incident Response, Capacity PlanningWindows Server 2019
Personal Information
- Date of Birth: 06/03/92
- Gender: Female
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
Riding bike
It Skill Sets
Windows Server 2019, Windows Server 2016, Windows Server 2012, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows XP, Windows 7, Windows 8, Windows 10, Static routing, MPLS, BGP, OSPF, VLAN, VTP, STP, NAT, SSH, RADIUS, AAA, WSUS, McAfee, Sophos, Fortinet 600E, Fortinet 400E, Fortinet 1000C, Fortinet 200D, Fortinet 100D, Fortinet 60E, check point 770, Sophos XG, Cisco 2921, 2911, 1841, Cisco 4507, 3750, 3560, 2960, 2950, Dlink switches, Awarded as Best employee during R&R in 2017-2018 and 2018-2019.
Education Details
Computer Hardware & Networking Professional Premium from Jetking, Cisco Certified Network Professional (CCNP Routing and Switching), S.S.C., N.I.O.S, Delhi, 2009, H.S.C., N.I.O.S, Delhi, 2011, B.C.A., EIMSR, Delhi, 2016, CCNA Certified: CSCO13421929 (Cisco ID)
Timeline
Manager Network
MakeO Healthcare Technologies Private Limited
01.2025 - Current
Assistant Manager - IT
Eureka Outsourcing Solutions Pvt. Ltd.
04.2021 - 03.2024
Sr. Network Administrator
Eureka Outsourcing Solutions Pvt. Ltd.
09.2016 - 03.2021
IT Coordinator
Eureka Outsourcing Solutions Pvt. Ltd.
09.2015 - 09.2016
IT Coordinator
ACMA Computers LTD.
04.2015 - 09.2015
IT Coordinator
Trimax IT Infrastructure & Services Ltd.
01.2015 - 04.2015
Technical Support Executive
Reliance Communication Infrastructure Ltd.
05.2013 - 01.2015
B.C.A -
EIMSR
H.S.C -
N.I.O.S
S.S.C. -
N.I.O.S
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