LALITH P

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Maintain and update an organized agenda detailing quotas, territory analyses, and results reports
• Serve as a mentor to less experienced salesmen and assist in trainings regarding effective delivery solutions
• Achieve consistent sales over time, even in periods of change in consumer interest
• Study sales volume and industry trends to understand how to best penetrate the market and gain consumer interest
• Work quickly to solve consumer complaints to retain business, and build the company’s reputation
• Regularly visit existing accounts to maintain professional business relations
• Research and cold call to identify potential customers and to find out their needs
• Encourage team work within the sales team and be an example to other sales professionals
• Maintain integrity and honesty, and deal ethically with consumers no matter the situation
• Promptly submit orders and follow-through to ensure customer requests are honored
• Stay current with industry trends, monitor competition, and learn merchandising techniques to improve performance
• Create and deliver sales presentations that are compelling, accurate, and informative

Develop a detailed project plan, monitor, and track progress
➢ Coordinate with clients, internal resources and third parties/vendors for the flawless execution of
multiple projects
➢ Review deliverables prepared by team before sharing to client
➢ Effectively apply eClinicalWorks methodology and enforce project standards.
➢ Ensure that the project documents are comprehensive, current, and stored appropriately
➢ Manage changes to the project scope, project schedule using appropriate verification techniques
➢ Resolve and/or escalates issues in a timely fashion and escalate to higher authority if need be
➢ Manage the relationship with the client and relevant stakeholder
➢ Facilitate team and client meetings effectively
➢ Understand how to communicate difficult/sensitive information tactfully
➢ Continually seek opportunities to increase customer satisfaction and deepen client
relationships
➢ Understand customer limitations and propose alternatives / workarounds