Lalitha Parameshwari

SSE Steady State-ADC_EE Project

• Working on user & Automated incidents for CPU/Memory utilization requirements (Increment/Decrement/Performance issue), swap alerts for Unix/Linux, space increments, ulimit changes, permission/ownership changes, Reboot activity incidents
• Purchase the COD license code from the IBM Portal on a monthly basis to use the COD CPU for frames, then activate and extend the license days for frame level through the HMC (Hardware Management Console) with a change request to work with the doer-checker policy.
• Also, I am sharing the monthly COD CPU usage report with management to purchase accordingly for the upcoming year.
• Work on frame-level CPU increment/decrement activity through the HMC (Hardware Management Console).
• Monitor memory utilization using the Athene tool when the user raises an incident or change.
• Using the LPAR2RRD tool will monitor CPU and frame-level utilization, then check the utilization on the server side to know which process ID is consuming more CPU or memory, and then drop an email to the service owner.
• According to confirmation from the user, we will act.
• Generate various manual reports based on user requirements (Nmon/CPU/Mem).
• Work on capacity reports weekly & monthly and act on them if any utilization is high.
• I will communicate with users through Teams and mail to get the exact requirements and provide details on time.
• Created a document of the process for my own purposes when working on changes, incidents, and user-based requirements to avoid issues.
• Sharing health check reports daily with management to know about the status of servers and frames.
• I will gather the various logs (Perfpmr, Pedbg, and snap logs) to analyze the issue with the IBM support team to sort it out quickly.
• Worked on user access requests, such as SLIMS/SSVUI300 user account creation, Peace account creation, Samba share access, server access, SLIMS/SSVUI300 user account retire and unretire activity, new Samba share creation, and SLIMS/SSVUI300 user password reset.
• Also, onboarded all Unix and Linux servers in the Athene tool after troubleshooting the SSH issue to gather a utilization report for the same in the tool.
• Created KB article (user password reset issue, Athene onboarding procedure, new Samba creation).

AoT/Unilever - RESET Steady State Project

• Managed the Unix capacity team. Analyze appropriate information and data in order to prepare schedules, plans, and forecasts.
• Create capacity plans that meet business targets and optimize manufacturing efficiency and costs.
• Review systems and methods to continually improve plans so that the organization can better anticipate customer needs.
• Assess existing capacity, and draw up forecasts based on future plans for demand.
• Analyze specifications and capacity, and undertake appropriate calculations to estimate job requirements in terms of resources.
• Continually monitor and review plans and make appropriate adjustments in the event of changes and unforeseen circumstances.
• Continually review ways in which to make improvements.
• Automated multiple reports from multiple servers in TSCO to end users.
• Prepared a performance report of CPU and memory utilization of AIX servers and presented it to customers through calls.
• Investigated CAR requirements as per request.
• Prepared and investigated the frame utilization of E880 and E980, then shared it with stakeholders.
• Worked on change management, including review, authorization, and implementation of changes.
• Participate in assigned project meetings, liaise with application teams, and gather the information requirements.
• Perform backup server upgrades/patch updates on UNIX servers.
• Create an RFC (change request) for monthly Linux patching, and handle non-production, production, and backup, and DR servers' monthly patching activities.
• Worked in the Cloud Edge (Oracle) Team on basic L1 tasks and incidents (alert logs, Oracle farm, job abend incidents, DB down issues, checking the status, killing inactive and long-running sessions, and killing/re-running jobs).
• Created and modified LINUX/AIX logins and maintained user permissions as per requests from users.

CITIBANK Project

• Creation, modification, and deletion of user accounts at the server level and AD level.
• Group creation, modification, or deletion at the server level and Active Directory level.
• Providing share and NTFS permissions for home folder movement.
• As a Lync Administrator, I troubleshoot service now incidents and ResolveIT orders for Lync/Skype-related issues, such as click-to-call, audio/video call, sign-in issues, conversation log issues, missed call notifications, and migration activities.
• Also, we are taking care of the Group Chat application (OCS and Microsoft Lync 2010/2013, Skype) issues.
• We handle SCOM alerts (MSMQ) and resolve them through the server with the guidance provided by our Lync L3, start the services at the server level, and maintain them.
• Provide on-call support for 24/7 types of support when needed.
• Creating, modifying, and deleting user Lync accounts based on Resolve IT orders and ServiceNow incidents. Performing domain-to-domain migration activities.
• Working on RCC bulk migration and ResolveIT orders, such as Lync account creation/deletion, VC enable (A/V access), RCC deletion, federation orders, screen sharing enabling/disabling, and group chat room creation/modification/deletion.
• Adding users to restricted and non-restricted groups as a vantage monitoring tool.
• Updating incidents and orders, and creating incidents on behalf of users, if required. Following up with user to sort out issues through IM, Phone and Mail.
• Working on patch tasks, checkouts after package installation, and change work done.
• Clarifying customer doubts through screen sharing, mail, phone, or instant messaging.
• Ensuring information security by following information security standards as per customer requirements and ISO standards.
• BAU – User Access Management for a variety of applications, country-wise.
• Identify the issues, and provide solution options for resolution.
• Providing support during high severity and production issues.
• To build relationships and network with stakeholders within and outside the immediate team.
• Analyzing the issues reported by users and providing solutions or clarification.
• End-user troubleshooting, in most cases, involves users through calls and Webex sessions.
• Ensuring customer satisfaction through improved service, quality, and confirmation via email and by phone.

CitiBank Project

• Under G2C L1/L2 deployment support, we support the batches that run in non-production. Test to ensure that the abends are resolved within the agreed SLA. Role of L1 and L2.
• Doing an initial analysis of batch abends and fixing them within the agreed SLA.
• No. Of batches, abends missed 30 mins; SLA should be less than 1% of total abends handled.
• Effective and on-time escalations of batch abends. Completing the ad hoc requests (from testers) on time.
• Understanding and following clients' batch cycle process and escalation procedures.
• Timely response to customer requests: responding to emails, calls, and conference calls.
• Understanding the batch cycle process and client standards.
• Effective and on-time escalations of batch abends. Coordinate and regularly follow up with L3 for a permanent fix. Perform pre-batch and post-batch activities.