Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Lalitha Sree

Lalitha Sree

Assistant Client Relationship Manager
Chennai

Summary

Proven to excel in client relationship management, I leveraged interpersonal skills and strategic planning at Mobile Programming to enhance client satisfaction and retention. My adeptness in conflict resolution and ability to negotiate long-term contracts fostered a culture of trust and growth, contributing to a significant improvement in customer satisfaction rates.

Overview

5
5
years of professional experience

Work History

Assistant Client Relationship Manager

Mobile Programming
Chennai
09.2022 - Current
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
  • Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Conducted post-engagement evaluations to capture lessons learned and identify areas for future growth and development.
  • Identified opportunities to cross or up-sell Product or Service and communicated customer needs to appropriate team.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
  • Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
  • Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with Type team and leveraging productive and open client communications.
  • Exceeded annual revenue goals by Number% through improving client relationships and education.
  • Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
  • Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Created customer support strategies to increase customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Directed Number-person team of customer service personnel while helping front-line team members work effectively with over Number daily customers.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Educated customers about Product or Service options and processed purchases.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

HR IT

Wipro
Chennai
05.2021 - 07.2022
  • Developed strong relationships with hiring managers, ensuring alignment on job requirements and expectations.
  • Conducted thorough pre-screening interviews for potential candidates, ensuring a high level of quality for final interviews.
  • Enhanced employer branding by collaborating with marketing on targeted social media campaigns.
  • Reduced time-to-fill metrics by implementing efficient interview scheduling practices and coordinating logistics.
  • Facilitated effective communication between candidates, hiring managers, and human resources throughout the entire recruitment process.
  • Increased candidate pool by proactively sourcing and engaging passive candidates through various platforms.
  • Managed full-cycle recruiting for multiple IT positions, resulting in timely and successful placements.
  • Utilized labor market insights to inform strategic decisions related to talent acquisition efforts.
  • Kept abreast of industry trends and changes in employment law to ensure compliance throughout the recruitment lifecycle.
  • Provided ongoing support to new hires during their onboarding process, enhancing employee retention rates within the company''s IT department.
  • Collaborated with other recruiters to share best practices and develop innovative sourcing strategies for hard-to-fill roles.
  • Leverage technology, such as AI-driven recruiting tools, to enhance candidate engagement and improve overall efficiency in the recruitment process.
  • Organized regular networking events to build relationships with industry professionals, expanding our talent pipeline.
  • Collaborated with HR and department leaders to develop workforce planning strategies that aligned with the company''s long-term growth objectives.
  • Provided exceptional candidate experiences by acting as a liaison between applicants and the organization during the interview process.
  • Implemented data-driven approaches to evaluating recruitment strategies, leading to continuous improvement of processes.
  • Served as an advocate for diversity and inclusion initiatives within the company''s hiring process, fostering a more inclusive workplace environment.
  • Onboarded new hires and set up training.
  • Wrote and posted technical job descriptions
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Sourced and selected applicants for technical positions within company.
  • Cultivated in-depth understanding of Type industry trends and hiring desires.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Worked alongside global business leader to deploy new training strategies.

HR Recruiter Intern

Virtusa
Chennai
01.2021 - 03.2021
  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Verified applicant references and employment details.
  • Enhanced candidate experience by streamlining the interview process and providing timely feedback.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Coached candidates on interview preparation, enhancing their ability to secure job offers.
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
  • Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.

Management Trainee

Cipla
Chennai India
08.2019 - 12.2020
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Boosted sales performance by designing and implementing rigorous training program for sales team.
  • Collaborated with IT department to develop user-friendly internal tools, improving efficiency and employee satisfaction.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Improved product quality by overseeing implementation of stricter quality control measures.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.

Education

Bachelor Of Health Science - Medicine

Biomedical Sciences BMS (HONS)
Chennai
05.2019

Skills

Addressed and resolved customer complaints and issues to improve satisfaction

Entrepreneurial and energetic Relationship Manager with [Number] years of experience in private banking and financial services industry Proactive in developing new business, providing exceptional level of customer service and relationship building Strong history of client acquisition and providing individualized [Type] solutions

Dynamic Client Relationship Manager with [Number] years' experience in sales and service roles for [Industry Type] organizations Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise Building and retaining long-term relationships by establishing positive, productive, and routine communications

Interpersonal and client communications

Relationship cultivation and retention

Client satisfaction-driven

Opportunity creation

Conflict resolution skills

Team leadership and collaboration

Assessed client needs and developed plans to adequately address current and future objectives

Business growth strategies

Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests

Improved customer satisfaction rates by providing tailored solutions to meet individual client needs

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
French
Intermediate (B1)
Malayalam
Intermediate (B1)

Timeline

Assistant Client Relationship Manager

Mobile Programming
09.2022 - Current

HR IT

Wipro
05.2021 - 07.2022

HR Recruiter Intern

Virtusa
01.2021 - 03.2021

Management Trainee

Cipla
08.2019 - 12.2020

Bachelor Of Health Science - Medicine

Biomedical Sciences BMS (HONS)

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Lalitha Sree Assistant Client Relationship Manager