Lalitha Yanamandra
Hyderabad
Summary
With over 20+ years of transformative leadership, I am a certified women entrepreneur driving strategy and innovation at Carelon Global Solutions India. As the Strategic Projects Lead, I align the organization’s vision with a clear execution plan, spearhead digital transformation initiatives, stakeholder engagement, and global partnerships.
My track record includes delivering impactful projects across diverse sectors, leveraging cutting-edge tools and real-time data insights for operational efficiency and growth. Collaborating with top-tier consultants and stakeholders, I have influenced priorities and facilitated change. My multifaceted skills span Techno-functional expertise, customer experience, product development, go-to-market strategy and account optimization.
Overview
20
20
years of professional experience
Work History
Sr.Mgr Capability Expansion
Carelon Global Solution
Hyderabad
02.2022 - Current
- Strategic Project Expertise: Proven success in leading strategic projects, fostering innovation, and achieving organizational goals.
- Digital Transformation Champion: Implemented a digital-first approach, utilizing cutting-edge tools for operational efficiency and growth.
- Data-Driven Decision-Making: Established a unified portfolio view through real-time insights, enhancing business maturity.
- Stakeholder Engagement: Collaborated with global and local stakeholders, influencing priorities and driving change.
- Global Partnership: Partnered with top consultancies for benchmarking, shaping strategic projects, and transformational outcomes.
- Organizational Strategy Shaper: Contributed to critical strategies, from future-ready models to process efficiency and automation.
- Innovation Advocate: Fostered a culture of continuous improvement through innovative projects with 5x ROI using latest Next Gen Tech
Sr. Delivery Manager (IngenioRx)
Care
Hyderbad
03.2020 - 02.2022
- Build CarelonRx (initially IngenioRx) team from scratch (142 FTEs) in India and Philippines to support business operation functions FST (Full Scope testing – BFT and Model Office), Pharma coding and QA, Data Analytics (Standalone), Process Improvement, PA (fax), Pharmatech and L&D team.
- Led regular meetings with key stakeholders to review progress against objectives, discuss risks and issues, and ensure alignment on goals.
- Provided guidance to team members in the development of project deliverables and ensured quality standards were met.
- Ensured compliance with all relevant regulations during the delivery process.
- Designed budgets for delivery departments and implemented recruitment strategies to attract qualified candidates.
Solution Director
Columbus Global Pvt. Ltd.
Hyderabad
04.2017 - 02.2020
- Build a team to grow Cx penetration in Europe for a Denmark based company from defining the service offerings, technology stack, pricing structure, MVP launch and marketing strategy.
- Build a new Service offerings and business line for Customer Experience from sales support to delivery
- Grew to a team of 50+ associates in 8 months to support development.
- Launched Retail experience kiosk using Beacons and Mobile App for touchless retail experience that was presented in Microsoft UGFocus-2018 (Texas, US)
- As a Customer Experience Leader, worked with various business sectors onboarding onto their digital transformation journey.
- Led and managed teams working on multiple technology platforms, and successfully built sales, pre-sales, consultation and delivery (to support global delivery) activities
- Maintained updated knowledge of industry trends and developments that could affect customer service operations.
Head - Enterprise Delivery (E-commerce), SEAI
Capillary Technologies Pvt Ltd
Hyderabad
10.2015 - 04.2018
- Overlooked the Delivery Department for Enterprise & Super Enterprise accounts in India & South East Asia.
- Worked closely with the business stake holders to understand their e-commerce road map, analyse their online business and provide Insights for enhanced User experience & increase ROI. Clients under my portfolio - Fabindia, Biba, Pantaloons, Walmart, Hindustan Unilever and others.
- Work closely with pre-sales team for gathering requirements, formulate the scope of work and forecasting sales for ROI calculations.
- Work closely with business partners within India and outside to provide value added services to customers.
- Automated periodic (daily, weekly, monthly) key business reports to measure Brand performance.
- Formulated Conversion Rate Optimization standards (CRO) within the delivery team to set in high standards for project implementation.
- Initiated Delivery QA team & standardized the functional testing process to work closely with project team to deliver projects.
Head - Product
Anmipro Technologies Pvt Ltd
Hyderabad
03.2004 - 01.2014
- Oversaw daily operations of the business and provided guidance when needed.
- Investigated new technologies that could improve efficiency within the organization.
- Determined pricing for products or services based on costs and competition.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Improved company's quality and productivity by streamlining systems and processes.
- Developed and implemented innovative strategies to increase brand awareness.
- Created original concepts, art direction, and designs for multimedia projects.
- Oversaw the production of digital assets such as videos, websites, and interactive experiences.
- Provided guidance on technical aspects of design projects including web development and software engineering.
- Researched emerging trends in design and technology to stay ahead of industry changes.
- Managed writers, artists, designers and project managers with hands-on approach to successfully accomplish daily work and special projects.
- Developed budget and negotiated contracts and quotes to ensure projects were completed within financial constraints.
Education
Doctorate in Business Administration - Decision Sciences
Golden Gate University
San Fransico04-2026
Executive Leadership Program - Executive Leadership
Indian Institute of Management
Bangalore07-2023
Master of Science - Post Graduation Program in Artificial Intelligence
Texas McCombs School of Business
Austin04-2022
Executive Education - Digital Transformation
MIT Sloan School of Management
Cambridge, Massachusetts04-2019
Master of Arts - Economics
IGNOU University
New Delhi, India04-2018
Bachelor of Science - Mathematics, Statistics And Computer Science
Aurora Degree College
Hyderabad, India04-2003
Skills
- Digital product management
- Business Development
- Cross-functional team leadership
- Customer experience
- Stakeholder Management
- Business Intelligence & Analytical Thinking
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
- Best Business Plan Award from ISB, Hyderabad for a healthcare sector idea using Lean startup methodology.
- Co-founded and led product development for GuruHub.in, a location-based search platform connecting Gurus, Institutes, and Learners.
- Contributed to research projects involving Collada software for 4D learning content and Augmented Reality..
References
References available upon request.
Timeline
Sr.Mgr Capability Expansion
Carelon Global Solution
02.2022 - Current
Sr. Delivery Manager (IngenioRx)
Care
03.2020 - 02.2022
Solution Director
Columbus Global Pvt. Ltd.
04.2017 - 02.2020
Head - Enterprise Delivery (E-commerce), SEAI
Capillary Technologies Pvt Ltd
10.2015 - 04.2018
Head - Product
Anmipro Technologies Pvt Ltd
03.2004 - 01.2014
Doctorate in Business Administration - Decision Sciences
Golden Gate University
Executive Leadership Program - Executive Leadership
Indian Institute of Management
Master of Science - Post Graduation Program in Artificial Intelligence
Texas McCombs School of Business
Executive Education - Digital Transformation
MIT Sloan School of Management
Master of Arts - Economics
IGNOU University
Bachelor of Science - Mathematics, Statistics And Computer Science
Aurora Degree College
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