Lalith Kumar Gunasekaran
Coimbatore
Summary
Dynamic Senior Manager with extensive experience at Renault Nissan Technology & Business Centre, excelling in data science and AI. Proven track record in mentoring teams and delivering impactful customer quality improvements. Proficient in Python and statistical analysis, driving innovative solutions that enhance operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager/Sr. Chapter Leader Data Science/AI
Renault Nissan Technology & Business Centre India Pvt Ltd.
Chennai
10.2020 - Current
- Senior Chapter lead – Data science & AI
- Manage a team of data scientists, machine learning engineers and big data specialists
- Competency development – developing people through coaching and mentoring
- Lead co-ordination with stakeholders and across data chapters
- Build data science end to end solution architecture
- Successfully manage end to end delivery of insights and value, including resourcing, budgeting and prioritisation
- Lead data mining and collection procedures
- Ensure data quality and integrity
- Conceive, plan and prioritize data projects
- Build analytic systems and predictive models
- Test performance of data-driven products
- Visualize data and create reports
- Experiment with new models and techniques
- Align data projects with organizational goals
Control tower & Survey manager [Statistics, Detection & Survey]
Renault Nissan Technology & Business Centre India Pvt Ltd.
Chennai
10.2018 - 10.2020
- Responsible for doing complex statistical Analysis like Weibull Prediction which helps in decision making on Recall campaigns[OTS].
- Responsible for 360 degrees Voice of customer reporting including different sources of customer voice like warranty, durability, Survey, Call Centre, Social media, Roadside assistance, Sales, Aftersales issues and priority for the company.
- Social listening for special events like vehicle launch, event monitoring, campaign tracking etc.
- Driving data science/Customer satisfaction improvement projects like Automatic classification of EICPS data, Automatic classification of call center data, Customer segmentation based on all available sources of data, Sales force DMS linking, Conversational AI dashboard for 360 deg VOC, Business creation/generation using data analytics – Customer churn analysis, Extended warranty analysis etc.
- Detect and prioritize incidentological subjects to be documented by incidentologues in answer to a LUP QC question.
- Develop statistically significant incidentological alerts methods.
- Develop methodologies to forecast/analyze incidentological levels.
- Detect specific incidentology subject - Build and prioritize alerts; Documentation monitoring.
- Identifying durability subjects and follow-up with respective teams for corrective action / closure.
- External & Internal Survey Analysis- Identifying & Allocating Issues to different Teams for actions identification resulting in improvement of Brand Image and Customer Satisfaction.
- Clear Synthesis of all Survey Topics with Actions and current status to be shared to management & respective teams.
Incidentology synthesis Engineer[ISI]
Renault Nissan Technology & Business Centre India Pvt Ltd.
Chennai
01.2017 - 09.2018
- Role: Model-In-Charge for powertrain range across India models.
- Improvement of Field Quality Performance and working towards achieving Trajectory values.
- Driving capitalization of field issues and lesson learnt in Upcoming projects.
- Responsible for resolution of issues in upstream stage of launch – Pre OLV batch.
- Responsible for resolution of issues in OLV phase – initial period after start of sales – OLV batch.
- Driving Daily QRQC Meeting with Plant team and ensuring robust Temporary action.
- Driving LUP QC meeting with Plant & Design & project team for issues’ effective Permanent action.
Incidentology/Analysis team leader
Renault Nissan Technology & Business Centre India Pvt Ltd.
Chennai
01.2016 - 12.2016
- Incidentology/Analysis team leader for DE-M (Powertrain commodity) Engine and gearbox.
- Responsible for analysis of field complaints and identify root cause.
- Manage critical analysis activities with guidelines to team members, review the results and reports for analysis.
- Coordinate with engineering, manufacturing, Suppliers & After sales to ensure interim & permanent action to protect customers.
- IS/IS NOT Analysis for customer effect, Energy Flow diagram, Possible Failure tree, Possible cause identification, Retain real / Final root cause, Writing of analysis report & Validation of report.
- Achieving Analysis C-Speed with Quality for K1, K2 & K3 issues accordingly.
- Spot Analysis in PRE-OLV / OLV vehicles to establish Root cause.
- Documenting the technical incidents selected by the Incidentology specialists (IC).
- Full fill all the queries raised by IC team for customer issues.
- Active member in the local management of the customer dissatisfactions issues.
- Joint investigation support at dealership for critical issues & validate the countermeasure actions with the treatment pole.
- Hands on experience on the vehicle trouble shooting skills & parts assembly / Dismantling skills.
Senior Manager(Customer Quality & Warranty)
Tata Cummins Ltd
Jamshedpur
08.2012 - 01.2016
- Customer Quality : Review PIRs from the field to Prioritize and drive resolution of product quality problems.
- Consistently provide troubleshooting, technical, diagnostic, problem resolution, and service support to the field service network (Cummins Auto BU as well as OEM Channel).
- Establish consistent Problem Definition process and manage PQC for B Mechanical Engines used in automotive markets.
- Release monthly MIS with failure trends and effectiveness of corrective actions of AIS issues.
- Manage Quality Improvement Projects established by the PQC.
- Lead Monthly Customer Quality Meetings with OEM Quality / OEM Service to update on progress of quality improvement projects and establish mutually agreed Problem Resolution Prioritization.
- Establish consistent processes (across all participating legal entities / plants) to provide Technical support to the field service network (Cummins Auto BU as well as Auto OEM Channel).
- Ensure robust process driven channels for communication to OEMs & Support Channels for Problem Resolutions, Service Publications.
- Focus on process improvements within functional organization to achieve goal tree objectives.
- Authorize service campaigns where necessary. Supervise Campaign plans and ensure timely execution.
- Provide responsive technical assistance to internal customers, OEMs, distributors, dealers and end users.
- Assist service engineers with technical data and create drafts of service information letters and bulletins.
- Confer with field engineers and other personnel to implement operating procedures, assist in the release of updated service manuals, resolve system malfunctions, and provide technical information, based on data from field investigations.
- Keep management advised of major technical service concerns and follows up until resolved.
- Adhere to all company policies and procedures.
- Resolves technical service concerns and complaints in a timely manner.
- Maintains a clean, safe work area.
- Perform special projects as required.
Deputy Senior Engineer
Delphi-TVS Diesel Systems Ltd
Sriperumbudur
08.2007 - 07.2012
- Customer Support Managements: (Jan’2010 to July’2012): Act as a single window contact Person with Tata motors (PCBU & CVBU) for 0’km and warranty complaints.
- Coordinating with residential engineers stationed at customer site.
- Organizing management review meeting for customer complaints.
- Cross functional liaison with FPD/WED/PED/E&D/PUR for customer support managements.
- Customer Return pumps analysis/taking ICA and PCA / Horizontal Deployments / close the G8D Report.
- Monitoring the effectiveness of corrective action through Gate chart approach.
- Field failure analysis for rotary fuel injection system (pump, injector, ECU & filter).
- Leading the team of warranty cost reduction through continuous improvements in process and product design.
- Supporting with validation team for the warranty improvement actions validation.
- Field failure trend(IPTV) monitoring on monthly basis, corrective actions effectiveness monitoring through GATE charts & reporting to the customers.
- Monthly warranty claims acceptance based on the analysis of field returned parts.
- Hot line diagnostic support to field service engineers(LIS & TVS) for critical vehicle off road failures.
- Periodic field visits to train & improve diagnosis skills of service engineers.
- Driving Improvement projects through CFT approach for top warranty failure modes.
- Diagnosis on vehicle for Fuel injection Pump, Injector & Filter through ICOMET software.
- Service Centre Audit & Technical communication to service centre.
- SQI for critical electrical parts like potentiometer and Electronic control unit.
Education
PGP - Machine learning
Great Learning
Chennai01.2020
BE - Mechanical Engineering
Institute of Road & Transport Technology
Erode05.2007
Higher Secondary School Certificate - HSC
St.Josephs Hr.Sec.School
Ooty04.2003
All India Secondary School Certificate - AISSE
Breeks All India Hr.Sec.School
Ooty04.2001
Skills
- DATA SCIENCE
- Machine learning
- Mentoring team members
- Team building
- Performance evaluation
- Employee coaching and mentoring
- ARTIFICIAL INTELLIGENCE
- STATISTICS
- CUSTOMER QUALITY & WARRANTY
- ASSEMBLY & TESTING
- MS Office
- AutoCAD
- Pro-E
- Minitab
- Python for data science
- Various frameworks for AI
Accomplishments
- Won Bronze award [RNTBCI Awards FY23] for Successfully implementing AI projects across the complete vehicle development lifecycle.
- Won Gold award [RNTBCI Awards FY19] in Service Innovation category for successfully developing a tool to classify and prioritize 360 degrees Voice of customer.
- Effective establishment of 360 degrees VOC monitoring concept in RNTBCI leading to improvement in brand OAO.
- Effective establishment of social listening concept for brand monitoring, campaign tracking, issue tracking.
- Successfully carried out OLO activity of Kwid AMT launch and effective contribution in resolution of calibration issues.
- Effective contribution by Statistically designing and development of 'Design of experiments' for 720 software for proving efficiency of the solution and identify limitations and other factors involved.
- Systemized the structure and content of Diesel AIS defects MIS which brought more clarity to the entire PQC process.
- Introduced the process of Field performance monitoring by introducing clearcut measures of PIR complaint coverage, timeline, and quality, enhancing focused working and 20% improvement in all of the metrics.
- Completed the Six Sigma project of 'Reduction of Average Lead Time of Failed Part Retrieval (AIS) from 28 days to 15 days
- Winner of the company level TCL Inter departmental 'Six sigma quiz competition' held in 2014.
- Winner of the India ABO level 'Six sigma quiz competition' held between all Cummins entities in 2014.
- Resolved chronic problems like Engine hunting/ cut-off, Abnormal noise, Oil seal leak at TML PCBU.
- Customer PPM at TML PCBU reduced from 800 to 350 in year 2011.
- Successfully resolved chronic problems through six sigma approach.
- Worked as an SQI for Electronic control unit and reduced the failure IPTV of ECU from above 40 to zero.
- Was awarded 'Distinguished Service Award' for the performance in the year 2010 to 2011.
- Won an outstanding award in the first 'Supervisory Innovative Techniques' competition organized by the Quality Circle Forum of India, Chennai Chapter
- Participated in the 2nd Six sigma competition & 2nd Kaizen competition events organized by ACMA.
- Trained operators and engineers in the effective usage of Shainin DOE techniques
Languages
- Tamil
- English
- Hindi
Disclaimer
I hereby declare that all the information given above are true and correct to the best of my knowledge and belief.
Summary Of Experience
To honestly endeavor and put forward my fullest effort to fulfill, even my simplest duties towards the requirements of the organization as an engineer and mankind as a human.
Personal Information
- Father's Name: G.Gunasekaran
- Mother's Name: M.Vimala Bai
- Date of Birth: 05/26/86
- Marital Status: Married
Affiliations
- Guitarist
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
PGP in Machine learning
Deep learning certification by Coursera
Multiple courses on Generative AI by Coursera
Timeline
Senior Manager/Sr. Chapter Leader Data Science/AI
Renault Nissan Technology & Business Centre India Pvt Ltd.
10.2020 - Current
Control tower & Survey manager [Statistics, Detection & Survey]
Renault Nissan Technology & Business Centre India Pvt Ltd.
10.2018 - 10.2020
Incidentology synthesis Engineer[ISI]
Renault Nissan Technology & Business Centre India Pvt Ltd.
01.2017 - 09.2018
Incidentology/Analysis team leader
Renault Nissan Technology & Business Centre India Pvt Ltd.
01.2016 - 12.2016
Senior Manager(Customer Quality & Warranty)
Tata Cummins Ltd
08.2012 - 01.2016
Deputy Senior Engineer
Delphi-TVS Diesel Systems Ltd
08.2007 - 07.2012
PGP - Machine learning
Great Learning
BE - Mechanical Engineering
Institute of Road & Transport Technology
Higher Secondary School Certificate - HSC
St.Josephs Hr.Sec.School
All India Secondary School Certificate - AISSE
Breeks All India Hr.Sec.School
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