Lalit Kumar Khandelwal
New Delhi
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
5
5
years of professional experience
Work History
Dispatch Manager
Valley Transport
Ohio
12.2021 - Current
- JJM consultants is an American medical transport company name Valley transport in Cincinnati , Ohio . They provide medical transport facilities in Dayton and Cincinnati. My designation and roles in this company are as follows:-
- Used to do multi-tasking but my main role is to do dispatching. I use to assign rides to my drivers so that they can take the clients to their doctor's appointments at their scheduled time.
- On the other hand, I use to deal with our clients, drivers, and their insurance companies. ∙ Use to handle complaints via phone and email.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Handle customer demands according to there needs.
- Doing confirmation call one day prior the client's ride
- Making driver schedule on a daily basis.
- Making driver reporting timesheet.
- Setup a tow for vehicles that have any mechanical issues while running on the road ∙ Taking care of incident and accidents which happens on a daily basis
- Taking care of complaints of clients and insurance via phone and email .
- Taking rides from the insurance providers and uploading the data on our company portal using micro soft excel.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Addressed questions, problems or requests for service or equipment.
- Mentored junior team members and managed employee relationships.
- Arranged for repairs to restore service and schedules.
Process Associate
IGT Solutions
New Delhi
11.2019 - 08.2021
- Verified documents and analyzed data in response to queries regarding client applications.
- Responded to advanced issues with professional and relationship-focused approach.
- Used to book Flight Tickets on Amadeus and company software called Travel Fusion at a cheapest rate .
- Used to make Hotel Booking for the clients .
- Used to upload data for Accor group of hotels on there websites .
Housekeeping Attendant
The Oberoi
New Delhi
07.2019 - 10.2019
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash from rooms and replaced liners to wastebaskets.
- Replenished guest supplies and amenities.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Delivered requested furniture to guests' rooms.
Food and Beverage Assistant
JW Marriott Marquis Hotel Dubai
Dubai
08.2018 - 11.2018
- Replenished stocking stations with utensils, condiments and napkins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Set tables for upcoming meals by following food service guidelines.
- Created food displays according to established standards and replaced dated products with fresh.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized utensils, dishes or silverware.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Prepared workstations with ingredients and tools to increase efficiency.
Guest Service Agent
Oberoi Hotels and Resorts
Port Louis
01.2018 - 08.2018
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered guest inquiries regarding hotel offerings and services.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
- Worked with room service, housekeeping to meet all guest needs.
- Provided concierge services for guests.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Completed financial audits on scheduled basis.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
RIG Institute of Hospitality And Management
Greater Noida08.2019
Skills
- Problem solving and Flexible
- Email Writing and Complaint Handling
- Calendar and Scheduling Software
- Verbal and Written Communication
- Message and Work Order Transfer
- Team Work Scheduling
- Dispatch Recordkeeping
- Service Requests
Timeline
Dispatch Manager
Valley Transport
12.2021 - Current
Process Associate
IGT Solutions
11.2019 - 08.2021
Housekeeping Attendant
The Oberoi
07.2019 - 10.2019
Food and Beverage Assistant
JW Marriott Marquis Hotel Dubai
08.2018 - 11.2018
Guest Service Agent
Oberoi Hotels and Resorts
01.2018 - 08.2018
Bachelor of Tourism Studies - Tourism And Travel Management
RIG Institute of Hospitality And Management
Similar Profiles
Joanna BurnsJoanna Burns
Non-Emergency Transportation Driver at Valley TransportNon-Emergency Transportation Driver at Valley Transport
Maneth Uthsara WeerasuriyaManeth Uthsara Weerasuriya
Manager's Assistant / Automotive Technician at Yarra Valley TransportManager's Assistant / Automotive Technician at Yarra Valley Transport
Craig ShivelyCraig Shively
CLIENT ATTENDANT at Willamette Valley TransportCLIENT ATTENDANT at Willamette Valley Transport