Lalit Mohan Singh
New Delhi
Summary
Highly motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills, and a desire to take on new challenges. Seeking dynamic opportunities for growth and learning in a diverse environment.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
TELEPERFORMANCE - Adobe Process
Gurugram
09.2022 - 08.2024
- As a Technical Support Executive, I have honed my skills in providing high-quality technical assistance and resolving complex issues for clients.
- My expertise lies in troubleshooting and resolving hardware, software, and network-related problems promptly and effectively.
- In my role, I have consistently delivered outstanding technical support through various channels such as phone, email, and chat, while ensuring that I maintain professionalism at all times.
- I have acquired an in-depth understanding of various technical systems, software, and tools like Slack, Adobe CRM Dynamics tool for creating cases.
- I also acquired in-depth knowledge of operating systems like Windows and macOS.
- I provided guidance, as well as technical assistance, to customers regarding Adobe's Digital Video and Audio Products, such as Premiere Pro, After Effects, and Audition.
- I have played a crucial role in identifying recurring technical issues and providing recommendations to the development team to implement long-term solutions.
- This has resulted in improved customer satisfaction and a more streamlined technical support process.
- Overall, my experience as a Technical Support Executive has allowed me to develop a unique skillset that enables me to provide exceptional technical assistance to clients, while ensuring a positive customer experience.
Customer Service Agent
CONCENTRIX - Uber Process
Gurugram
01.2022 - 09.2022
- Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
- Responded to customer emails to answer questions about product and services
- Developed and implemented customer service processes that streamline workflows, resulting in a 100% increase in efficiency
- Trained and mentored new customer service agents to ensure a high level of customer service.
Education
BCA -
Sharda University
Greater Noida09.2021
Senior Secondary Education -
The Cambridge International School
New Delhi03.2017
Secondary Education -
The Cambridge International School
New Delhi02.2015
Skills
- Windows /MAC Troubleshooting
- Attention to detail
- Deep Understanding of Adobe Digital video and audio applications
- Case Management
- CRM Software
Personal Information
- Title: Technical Support Executive
- Date of Birth: 14/08/1998
Accomplishments
- Won college final year football tournament in 2020.
- Top scorer in my department as a technical support executive.
- Adobe certified professional in Premiere Pro application.
Languages
- English, Professional Proficiency
- Hindi, Native or Bilingual proficiency
Extracurricular Activities
- Took active part in the football competition
- Participated in Inter College drawing competition
- Participated in Python Coding Competition
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Technical Support Representative
TELEPERFORMANCE - Adobe Process
09.2022 - 08.2024
Customer Service Agent
CONCENTRIX - Uber Process
01.2022 - 09.2022
BCA -
Sharda University
Senior Secondary Education -
The Cambridge International School
Secondary Education -
The Cambridge International School
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