PMS,WINHMS,RDS
Lalit Mohan Singh
HOUSEKEEPING SUPERVISOR
Nainital,Uttarakhand
Summary
Dynamic Housekeeping Supervisor with a proven track record at Oxford Golf resort, skilled in staff training and guest relations. Enhanced operational efficiency through effective supply inventory management and meticulous cleaning techniques, resulting in increased guest satisfaction and loyalty. Committed to fostering a positive team environment and delivering exceptional service.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Housekeeping Supervisor
THE LALIT
Jaipur, Rajasthan
05.2025 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
Sr. Guest Service Associate
Ramada By Wyndham
03.2024 - 09.2024
- Increased repeat business by building rapport with guests, offering recommendations on local attractions, and providing tailored services.
- Improved overall operation efficiency by developing new procedures for tasks like incident reporting or lost-and-found item tracking.
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
- Contributed to staff development through mentorship programs that fostered talent retention within the organization.
Housekeeping Room Attendant
The Oberoi Group Of Hotels
07.2018 - 08.2020
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Industrial Exposure Trainee
Courtyard by Marriott
06.2016 - 11.2016
- Exceeded performance expectations in multiple areas, including problem-solving, teamwork, and adaptability under pressure circumstances.
- Increased employee skill levels by creating engaging training materials and conducting hands-on instruction sessions.
- Implemented process improvements to increase productivity.
- Real life working experience and interaction with the real guests and emphasizing on team work.
Education
DHMCT - Hotel Management
Amrapali Institute of Hotel Management
Haldwani, India 04.2001 -
GED -
G.I.C BINDUKHERA
UTTARAKHAND 04.2001 -
High School Diploma -
G.I.C BINDUKHERA
UTTARAKHAND 04.2001 -
Skills
Staff training and development
Software
Certification
Won 1st prize in Briyani making competition held at AIHM Haldwani in 2016.
I like to spend my leaser time to playing cricket and reading geographical maps
Well i grown up in india and india is the country where most of the people,kids,old generation love to watch,playing cricket very much. when i was kid i used to play cricket a lot ,me and my homies used to go five to seven kilometer far from our houses every day to play cricket, apart from that i like to know about geographical maps and to know about different culture and people which all are coming from different part of the world.
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Arabic
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Nepali
Intermediate (B1)
Accomplishments
Giving a great presentation at work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Housekeeping Supervisor
THE LALIT
05.2025 - Current
Sr. Guest Service Associate
Ramada By Wyndham
03.2024 - 09.2024
Kudos certificate from the General Manager of The Oberoi, Gurgaon.
02-2019
Housekeeping Room Attendant
The Oberoi Group Of Hotels
07.2018 - 08.2020
Attended the carving workshop held at Amrapali Institute of Hotel Management in 2017.
05-2017
Industrial Exposure Trainee
Courtyard by Marriott
06.2016 - 11.2016
Won 1st prize in Briyani making competition held at AIHM Haldwani in 2016.
04-2016
DHMCT - Hotel Management
Amrapali Institute of Hotel Management
04.2001 -
GED -
G.I.C BINDUKHERA
04.2001 -
High School Diploma -
G.I.C BINDUKHERA
04.2001 -
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