Lalit Mohan Tewari
Summary
Customer service professional with experience in client relations, CRM software, and digital marketing. Proven track record in resolving issues, maintaining records, and improving processes. Skilled in communication and teamwork. Holds an MBA in Digital Marketing and a BTech in Mechanical Engineering. Participated in international conferences and events, demonstrating a commitment to professional development.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wipro
Pune
09.2023 - 05.2024
Handled customer inquiries via phone, email, and chat. Resolved issues, maintained records, and ensured satisfaction. Collaborated with team to improve processes. Met/exceeded performance metrics and assisted in training new team members. Skilled in CRM software and effective communication.
Associate Project Manager
Aptara Inc Pvt Limited
Noida
09.2019 - 02.2021
Manage B2B profiles, focusing on client relations while utilizing Salesforce and Active Disclosure. Collaborate with the US team to resolve issues promptly. Serve as the primary interface between clients and internal teams, ensuring seamless communication and efficient problem-solving.
Operations Management
Vintage INN- Little India
04.2018 - 05.2018
Handle customer queries, ensuring timely completion of assigned tasks. Maintain daily reports and resolve customer issues promptly, ensuring satisfaction and efficiency.
Intern
Indian Market Research Bureau International
New Delhi
05.2017 - 07.2017
Conducted daily surveys to gather insights on current market trends and consumer expectations regarding the latest technology. This data was used to inform strategic decisions and understand market dynamics.
Education
Management Study -
Study Abroad Programme
01-2018
MBA - Digital Marketing And Marketing
Amity University
Noida01-2018
BTech - Mechanical Engineering
Graphic Era University
Bhimtal01-2016
Skills
- Team Collaboration
- Customer Support
- MS Office proficiency
- Problem-Solving
- Teamwork
- Client Relations
- CRM Software
- Digital Marketing
- Process Improvement
- Reporting
Accomplishments
- Participated in the International Conference on “Managing Diversity.”
- Participated in the Bizz Bash event in 2016, held at Amity University.
- Represented Amity Global Business School Noida in a skit at the Sangathan Event at Amity University.
- Participated in “The Amity Green Horns Military Training Camp” at Amity Education Valley, Panchgaon, Manesar.
- Received a Certificate of Merit in Knights Online 2015 at Graphic Era Hill University, Bhimtal.
- Received a Certificate of Merit in the event Counterstrike at Grafest 2015, GEHU, Bhimtal.
- Received a Certificate of Merit in LAN Gaming at Amrapali Group of Institutes.
Timeline
Customer Service Associate
Wipro
09.2023 - 05.2024
Associate Project Manager
Aptara Inc Pvt Limited
09.2019 - 02.2021
Operations Management
Vintage INN- Little India
04.2018 - 05.2018
Intern
Indian Market Research Bureau International
05.2017 - 07.2017
Management Study -
Study Abroad Programme
MBA - Digital Marketing And Marketing
Amity University
BTech - Mechanical Engineering
Graphic Era University
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