Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laliya Sakina

Indianapolis

Summary

Motivated damages clerk specializing in personal, trunk and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Costumer Services Representatives

Conduent
02.2021 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Damage Clerk

Macy's
05.2018 - 01.2020
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide solutions

Caregiver

Blue Glass Services
04.2017 - 03.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Education

Associate of Science - Medical Office Management

Sullivan University
Louisville, KY
06.2020

Skills

  • Building Customer Trust and Loyalty
  • Excellent Communication
  • Multitasking Abilities
  • Decision-Making
  • Good Telephone
  • Hazmat
  • AS400
  • proficient with Microsoft Office

Timeline

Costumer Services Representatives

Conduent
02.2021 - 09.2023

Damage Clerk

Macy's
05.2018 - 01.2020

Caregiver

Blue Glass Services
04.2017 - 03.2018

Associate of Science - Medical Office Management

Sullivan University

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Laliya Sakina